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<!DOCTYPE html>
<html lang="en">
<head>
<title>SolutionChat</title>
<meta charset="utf-8" />
<meta name="viewport" content="width=device-width, minimum-scale=1.0, maximum-scale=1.0, user-scalable=no" />
<!-- Stylesheets -->
<link rel="stylesheet" type="text/css" href="stylesheets/tipsy.css" />
<link rel="stylesheet" type="text/css" href="stylesheets/flexslider.css" />
<link rel="stylesheet" type="text/css" href="javascripts/fancybox/jquery.fancybox-1.3.4.css" />
<link rel='stylesheet' type='text/css' href='http://fonts.googleapis.com/css?family=Varela+Round' />
<link rel="stylesheet" type="text/css" href="stylesheets/base.css" />
<link rel="stylesheet" type="text/css" href="stylesheets/dark.css" />
<link rel="stylesheet" type="text/css" href="stylesheets/media.queries.css" />
<!-- Javascripts -->
<script type="text/javascript" src="javascripts/jquery-1.7.1.min.js"></script>
<script type="text/javascript" src="javascripts/html5shiv.js"></script>
<script type="text/javascript" src="javascripts/jquery.tipsy.js"></script>
<script type="text/javascript" src="javascripts/jquery.mobilemenu.js"></script>
<script type="text/javascript" src="javascripts/jquery.infieldlabel.js"></script>
<script type="text/javascript" src="javascripts/fancybox/jquery.fancybox-1.3.4.pack.js"></script>
<script type="text/javascript" src="javascripts/fancybox/jquery.easing-1.3.pack.js"></script>
<script type="text/javascript" src="http://maps.googleapis.com/maps/api/js?sensor=false"></script>
<script type="text/javascript" src="javascripts/jquery.css-rorate-scale.js"></script>
<script type="text/javascript" src="javascripts/jquery.quicksand.js"></script>
<script type="text/javascript" src="javascripts/jquery.twitter.js"></script>
<script type="text/javascript" src="javascripts/jquery.flexslider-min.js"></script>
<script type="text/javascript" src="javascripts/jquery.ui.totop.min.js"></script>
<script type="text/javascript" src="javascripts/jquery.nav.min.js"></script>
<script type="text/javascript" src="javascripts/scrolio.js"></script>
<!-- Favicons -->
<link rel="shortcut icon" href="images/favicon.png" />
<link rel="apple-touch-icon" href="images/apple-touch-icon.png">
<link rel="apple-touch-icon" sizes="72x72" href="images/apple-touch-icon-72x72.png">
<link rel="apple-touch-icon" sizes="114x114" href="images/apple-touch-icon-114x114.png">
</head>
<body class="linen">
<!-- Start Wrapper -->
<div id="page_wrapper">
<!-- Start Intro Section -->
<section id="intro" class="container">
<!-- Start Logo -->
<div class="logo"> <!-- Use class: "centered" for a centered logo -->
<h1>SolutionChat</h1>
<span class="tagline">Real-time Moderator Support for Chat-based Structured Discussion</span>
</div>
<!-- End Logo -->
<!-- Start Slider -->
<div class="flexslider-container">
<iframe width="100%" height="352px" src="https://www.youtube.com/embed/vGZjtCHOUbc" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
</div>
<!-- End Slider -->
</section>
<!-- End Intro Section -->
<!-- Start Pages Container -->
<section id="pages" class="container">
<!-- Start About -->
<div id="abstract" class="page">
<div class="heading">
<h2>Abstract</h2>
</div>
<div class="content">
<!-- Start Bio -->
<div>
<p style="font-size: 18px; line-height: 1.5;">
Online chat is an emerging channel for discussing community problems. It is common practice for communities to assign dedicated moderators to maintain a structured discussion and enhance the problem-solving experience. However, due to the synchronous nature of online chat, moderators face a high managerial overhead in tasks like discussion stage management, opinion summarization, and consensus-building support. To assist moderators with facilitating a structured discussion for community problem-solving, we introduce SolutionChat, a system that (1) visualizes discussion stages and featured opinions and (2) recommends contextually appropriate moderator messages. Results from a controlled lab study (n=55, 12 groups) suggest that participants' perceived discussion trackability was significantly higher with SolutionChat than without. Also, moderators provided better summarization with less effort and better managerial support using system-generated messages with SolutionChat than without. With SolutionChat, we envision untrained moderators to effectively facilitate chat-based discussions of important community matters.
</p>
</div>
<!-- End Bio -->
</div>
</div>
<!-- End About -->
<!-- Start Testimonials -->
<div id="testimonials" class="page">
<div class="heading">
<h2>Authors</h2>
</div>
<div class="content">
<!-- Start Testimonial List -->
<ul class="testimonials" style="color: white; font-size: 18px;">
<li>
<a href="javascript:;"><img src="images/content/sungchul.png" alt="" /></a>
Sung-Chul Lee
</li>
<li>
<a href="http://jaeyoon.io"><img src="images/content/jaeyoon.png" alt="" /></a>
Jaeyoon Song
</li>
<li>
<a href="javascript:;"><img src="images/content/eunyoungko.png" alt="Picture of Eun-Young Ko" /></a>
Eun-Young Ko
</li>
<li class="current">
<a href="#"><img src="images/content/seongho.jpeg" alt="Picture of Seongho Park" /></a>
Seongho Park
</li>
<li>
<a href="http://jiheekim.net"><img src="images/content/jiheekim.png" alt="Picture of Jihee Kim" /></a>
Jihee Kim
</li>
<li>
<a href="http://juhokim.com"><img src="images/content/juhokim.png" alt="Picture of Juho Kim" /></a>
Juho Kim
</li>
</ul>
<!-- End Testimonial List -->
<!-- Start Testimonial Container (content is added with javascript) -->
<div class="testimonial">
</div>
<!-- End Testimonial Container (content is added with javascript) -->
</div>
</div>
<!-- End Testimonials -->
<!-- Start Portfolio -->
<div id="portfolio" class="page">
<div class="heading">
<h2>Main screen</h2>
</div>
<div class="content">
<img src="images/content/main_screenshot.jpg" style="max-width: 100%;">
</div>
<div class="content">
<p style="font-size: 18px; line-height: 1.5;">
(A) agenda panel for showing the discussion structure, (B) current discussion stage and featured opinions, (C) stage divider, (D) button for add a message as a featured opinion, (E) inline message recommendations for moderators to add short reactions to discussants' opinions, and (F) block message recommendations with generic facilitation messages for moderators to use.
</p>
</div>
</div>
<!-- End Portfolio -->
<!-- Start Services -->
<div id="services" class="page">
<div class="heading">
<h2>Message Recommendation Design</h2>
</div>
<div class="content">
<img src="images/content/flowchart.png" style="max-width: 100%;">
</div>
<div class="content">
<p style="font-size: 18px; line-height: 1.5;">
SolutionChat recommends moderator messages based on the information of Agenda Panel and NLU classification. If participants use Agenda Panel, Agenda Panel can capture the featured opinions, current stage and vote status. Based on those informations SolutionChat recommends managerial messages for stage management and other pedagogical messages for argument developing activity. Also, SolutionChat classifies each discussants and moderator messages with the NLU module. For the discussants, NLU is trained to detect discussants' opinion suggestion message (e.g. I think ~). Once NLU detected a suggestion message, SolutionChat recommends Inline MR for a moderator's social and pedagogical supports. A moderator can take a recommended message by clicking the recommended message or type it manually. For a later case, NLU can match manually typed recommended message and dismiss the corresponding recommended message automatically.
</p>
</div>
</div>
<!-- End Services -->
<!-- Start Services -->
<div id="services" class="page">
<div class="heading">
<h2>Links</h2>
</div>
<div class="content">
<!-- Start Services Row -->
<div class="box one_third">
<div class="inner">
<div class="box_heading">
<span class="icon general">0</span>
<h3>CHI 2020 Paper (Camera-Ready)</h3>
</div>
<p><a href="https://www.kixlab.org/files/2020/chi2020-SolutionChat-paper.pdf">Camera-Ready @ KIXLAB.org</a></p>
</div>
</div>
<div class="box one_third">
<div class="inner">
<div class="box_heading">
<span class="icon general">0</span>
<h3>CHI 2020 Slides</h3>
</div>
<p><a href="assets/slides.pdf">PDF</a></p>
<p><a href="https://www.youtube.com/watch?v=z6us0w0T1co">Video Presentation</a></p>
</div>
</div>
<div class="box one_third">
<div class="inner">
<div class="box_heading">
<span class="icon general">0</span>
<h3>CHI 2018 LBW paper</h3>
</div>
<p><a href="https://dl.acm.org/doi/pdf/10.1145/3170427.3188564">Camera-Ready @ KIXLAB.org</a></p>
<p>
@inproceedings{lee2018micro,
title={Micro-NGO: Tackling Wicked Social Problems with Problem Solving and Action Planning Support in Chat},
author={Lee, Sung-Chul and Kim, Jihee and Kim, Juho},
booktitle={Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems},
pages={1--6},
year={2018}
}
</p>
</div>
</div>
<div class="box one_third">
<div class="inner">
<div class="box_heading">
<span class="icon general">0</span>
<h3>CSCW Workshop paper</h3>
</div>
<p><a href="http://juhokim.com/files/CSCW2017-Workshop-MicroNGO.pdf">juhokim.com</a></p>
</div>
</div>
<!-- End Services Row -->
</div>
</div>
<!-- End Services -->
<!-- Start Contact -->
<div id="contact" class="page">
<div class="heading">
<h2>Acknowledgements</h2>
</div>
<div class="content">
<p>This work was supported by the Office of Naval Research (ONR: N00014-18-1-2834), and by Institute of Information & Communications Technology Planning & Evaluation (IITP) grant funded by the Korea government (MSIT) (No.2016-0-00564, Development of Intelligent Interaction Technology Based on Context Awareness and Human Intention Understanding).</p>
</div>
</div>
<!-- End Contact -->
</section>
<!-- End Pages Container -->
<!-- Start Footer -->
<footer class="container">
<p>KIXLAB © 2020. All Rights Reserved.</p>
</footer>
<!-- End Footer -->
</div>
<!-- End Wrapper -->
</body>
</html>