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McDonalds, Six Sigma, and Offshore Outsourcing - Unexpected Sources of Insight

Software Craftspeople spend their careers honing the art and craft of software development. Why? To efficiently and effectively produce high quality software, of course.

But, what is "high quality software" anyway? How do we absolutely know, given our best efforts and most rigorous attention to detail that we have created something of truly high quality? Do the tools, techniques, and practices of software craftsmanship trade actually deliver high quality results?

Maybe. But maybe we're missing the point?

This talk will present thoughts on quality from diverse and unexpected sources.