diff --git a/public/data/customer-call.txt b/public/data/customer-call.txt
index 15af8a79..676c1406 100644
--- a/public/data/customer-call.txt
+++ b/public/data/customer-call.txt
@@ -1,4 +1,3 @@
-You are now connected to Customer Service.
 Customer: Hello.
 Agent: Hello.
 Agent: How can I help you today?
diff --git a/public/data/personal-email.txt b/public/data/personal-email.txt
index 041c2b06..53450e01 100644
--- a/public/data/personal-email.txt
+++ b/public/data/personal-email.txt
@@ -1,8 +1,9 @@
 Hi Team,
 
-The times are difficult! Our sales have been disappointing for the past three quarters for our data analytics product suite. We have a competitive data analytics product suite in the industry. But we are not doing a good job at selling it and this is really frustrating.
+The times are difficult! Our sales have been disappointing for the past three quarters for our data analytics product suite. We have a competitive data analytics product suite in the industry. However,we are not doing a good job at selling it, and this is really frustrating.
 
-We need to acknowledge and fix our sales challenges. We cannot blame the economy for our lack of execution! We are missing critical sales opportunities. Our clients are hungry for analytical tools to improve their business outcomes. In fact, it is in times such as this, our clients want to get the insights they need to turn their businesses around. We need to buckle up and execute. In summary, we have a competitive product, and a hungry market. We are really failing at closing deals and we need to now focus on that.
+We are missing critical sales opportunities. We cannot blame the economy for our lack of execution. Our clients are hungry for analytical tools to improve their business outcomes. In fact, it is in times such as this, our clients want to get the insights they need to turn their businesses around. It is disheartening to see that we are failing at closing deals, in such a hungry market. Let's buckle up and execute. 
 
 Jennifer Baker
 Sales Leader, North-East region
+