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lockheed unexpected reboot - Unrecoverable System Error (NMI) has occurred (Service Information: 0x00000000, 0xE0FF0000) #1201

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Firefishy opened this issue Dec 23, 2024 · 3 comments

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@Firefishy
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Lockheed is experiencing unexpected resets.

The following is logged in IML:
Unrecoverable System Error (NMI) has occurred (Service Information: 0x00000000, 0xE0FF0000)

It appears it may be related to PCI-E bus.

The NIC and Raid Controller should be re-seated.

Possibly the NIC should be replaced.

@Firefishy
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Controller: 843199-B21
NIC: 817745-B21 (Better, Gen9 compatibility TBC) or 700759-B21 (Gen9 confirmed compatible)

@Firefishy
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It is likely related to the storage controller:

2025-01-07T21:16:59.312055+00:00 lockheed kernel: [1378283.684891] hpsa 0000:05:00.0: scsi 0:1:0:0: reset logical  completed successfully Direct-Access     HP       LOGICAL VOLUME   RAID-1(+0) SSDSmartPathCap+ En+ Exp=1
2025-01-12T00:38:20.784070+00:00 lockheed kernel: [1735964.595133] hpsa 0000:05:00.0: scsi 0:1:0:0: reset logical  completed successfully Direct-Access     HP       LOGICAL VOLUME   RAID-1(+0) SSDSmartPathCap+ En+ Exp=1
2025-01-12T15:12:52.816097+00:00 lockheed kernel: [1788436.549811] hpsa 0000:05:00.0: scsi 0:1:0:0: reset logical  completed successfully Direct-Access     HP       LOGICAL VOLUME   RAID-1(+0) SSDSmartPathCap+ En+ Exp=1

@Firefishy
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Firefishy commented Jan 13, 2025

Replacement controller and NIC ordered and now in-stock in Catford. Will install during Feb 2025 maintenance visit.

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