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[BUG] Core licenses when patching #6319

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r33nz opened this issue Oct 2, 2024 · 1 comment
Open

[BUG] Core licenses when patching #6319

r33nz opened this issue Oct 2, 2024 · 1 comment
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bug Something isn't working

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@r33nz
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r33nz commented Oct 2, 2024

Describe the bug
We have the core extension bundle, and EVERY time there is a patch to Mirth Connect we have to open a support case because we get an error saying no license activations remain when we run the update

To Reproduce
run the setup..doesnt work

Steps to reproduce the behavior:
run setup

Expected behavior
We expect the install to work without having to open a support ticket and wait weeks

Actual behavior
We cant run the install, get an error saying no activations remain

Screenshots
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Environment (please complete the following information):

  • OS: [e.g. Linux (CentOS), Windows 10, MacOS]
  • Java Distribution/Version [e.g. OpenJDK 11, Java 8 (201)]
  • Connect Version [e.g. 3.8.0]

Workaround(s)
Wait weeks or months for your support desk to sort

Additional context
Add any other context about the problem here.

@r33nz r33nz added the bug Something isn't working label Oct 2, 2024
@pacmano1
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pacmano1 commented Oct 2, 2024

As a licensed customer you should take this up directly with the NextGen support team.

I do understand your frustration and the cart/horse problem.

I can say though when I call support, they resolve the issue almost immediately.

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