[Bug]: Autoupdate to version 3.10.1 stops working on macOS 10.15 (Catalina)

[brackindustries]

⚠️ Before submitting, please verify the following: ⚠️

• This is a bug, not a question or a configuration issue.
• This issue is not already reported on Github (I've searched it).
• Nextcloud Server and Desktop Client are up to date. See Server Maintenance and Release Schedule and Desktop Releases for supported versions.
• I agree to follow Nextcloud's Code of Conduct

Bug description

After allowing the client in version 3.10.0 to autoupdate to 3.10.1, the app stopped working on macOS 10.5.7 (Catalina).
Download page (https://nextcloud.com/install/) claims compatibility with macOS 10.4+
Luckily I had a 3.10.0 installer in my trash folder. Installing over the broken version did not work, I had to delete the Nextcloud.app. Starting it said it requires at least macOS 12.

Steps to reproduce

Use macOS 10.5.7
Use Nextcloud client app 3.10.0
Allow autoupdate to 3.10.1
Try to use the app

Expected behavior

Autoupdate should not allow installation on macOS 10.5
Website install page should state correct macOS version requirement

Which files are affected by this bug

Nextcloud-3.10.1.pkg

Operating system

Mac OS

Which version of the operating system you are running.

10.5.7

Package

Other

Nextcloud Server version

26.0.0

Nextcloud Desktop Client version

3.10.1

Is this bug present after an update or on a fresh install?

Updated from a minor version (ex. 3.4.2 to 3.4.4)

Are you using the Nextcloud Server Encryption module?

Encryption is Enabled

Are you using an external user-backend?

• Default internal user-backend
• LDAP/ Active Directory
• SSO - SAML
• Other

Nextcloud Server logs

No response

Additional info

No response

[brackindustries]

Server version is 27.1.1, sorry...

[zezretro]

I have this issue too. I am stuck on OSX 11.7 and I guess now I need to stick with NextCloud 3.10

I could find the 3.10 installer here https://download.nextcloud.com/desktop/releases/Mac/Installer/

I was able to install 3.10 over the top and now I am back in action

[richardmembarth]

Same problem here on macOS 11.7.10

[jeffproe]

I'm on 11.7.10 and ran into the same issue. Reverted and working again.

[ferdiga]

similar here - IMO a show stopper
MacOS 14.0
NC Desktop 3.10.1
NC 27.0.2

Sync stops randomly - nevertheless I could sync very large folders with many GB and many files without problems for a while
suddenly stops syncing 5 4MB image files - and uses 100% CPU
look at the negative (!) number .... which was frozen.
I didn't find any error logs.

[ferdiga]

after removing these 5 files again - NC sync didn't freeze

[euku]

@ferdiga Your problem does not seem to be related to the initial one. So please open your own issue.

I can't image you are seriously dropping support of Mac OS 11.7 with this minor update on purpose.
If so, that would be a poor decision to do in with a minor update. Also to push all Mac OS <12 users into this dead end without any notice and to drop support in the first place. Also, why is there no legacy branch under https://nextcloud.com/install/#install-clients like you did 2.6.5?
But I hope this was just a bug because nobody tested the release with Mac OS 11.7. However all the users can only fix it manually now.

[euku]

Ok, old Mac OS users were kicked out on purpose: adf8fc7 + 21de3fe by @claucambra and camilasan without any further note.
Is there any technical need to do that? Just because Apple (again) says it stops supporting 11.7, it doesn't mean the Nextcloud client must do the same.

[brackindustries]

Ok, so the docs being updated to state macOS 12+ as a requirement, I assume this is not a bug and not an accident. Remains the fact that it is not nice to deliver an incompatible version via autoupdate that breaks the app on your system. In a patch version. Without further notice. Thanks to all for your input on this matter.

[brackindustries]

After thinking about the matter for a while, I decided to reopen the issue to allow for a discussion whether it is a fortunate decision to introduce a breaking change in a patch version, the more so if a project decides to stick to semver (as per CHANGELOG.md)

[ferdiga]

IMO it should not be possible to install an upgrade without checking the requirements.
Just mentioning in the docs is not sufficiently user friendly - especially for end users.

[dfuhrmann]

Same issue: the auto update just updated to 3.10.1 on macOS Big Sur, and the Nextcloud app stopped working. This OS is the last one which is supported by my laptop, so I cannot get any newer version.

At least, please configure the auto updater to not allow this update anymore.
Additionally, I agree with the previous posters that dropping this support in a patch release is very unexpected and not very well communicated.

Please note that I went to the main website, saw the minimum req. of macOS 12, and then tried to install the „legacy version“ as advertised. But this version instantly crashes due to another bug (see: #6179). So the current situation is very user unfriendly and very hard to fix for a non tech user.