[Bug]: No Nextcloud icon in MacOS Ventura (13.5) menu bar, so no way to access the settings pane

[jackdeguest]

⚠️ Before submitting, please verify the following: ⚠️

• This is a bug, not a question or a configuration issue.
• This issue is not already reported on Github (I've searched it).
• Nextcloud Server and Desktop Client are up to date. See Server Maintenance and Release Schedule and Desktop Releases for supported versions.
• I agree to follow Nextcloud's Code of Conduct

Bug description

The share dialog is looking incomplete.
...
I am using Nextcloud latest version as of 2023-10-13, which is 3.10.0git (17671) on a McOS Ventura (13.5), and there is no GUI. Nothing in the top bar. I checked in the "Activity Monitor" and Nextcloud is working. It has full Disk privileges too.

A command line check shows those processes too:

jack             98812   0.0  0.1 408356272  12656   ??  Ss    2:30PM   0:00.29 /Applications/Nextcloud.app/Contents/PlugIns/FinderSyncExt.appex/Contents/MacOS/FinderSyncExt -AppleLanguages ("en-GB", "ja-JP", "fr-FR", "en-JP")
jack             98810   0.0  0.1 408356272  12608   ??  Ss    2:30PM   0:00.30 /Applications/Nextcloud.app/Contents/PlugIns/FinderSyncExt.appex/Contents/MacOS/FinderSyncExt -AppleLanguages ("en-GB", "ja-JP", "fr-FR", "en-JP")
jack             98796   0.0  0.4 410471152  60416   ??  S     2:30PM   0:09.98 /Applications/Nextcloud.app/Contents/MacOS/Nextcloud

But, no GUI.

I tried to remove Nextcloud.app by trashing it after killing its process and downloading a new one and installing, but to no avail.

Steps to reproduce

1. Install Nextcloud on MacOS Ventura
2. Launch the app, and nothing happens. No GUI.

Expected behavior

I am expecting the Nextcloud GUI to show up with all my Nextcloud accounts on various servers.

Which files are affected by this bug

/Applications/Nextcloud.app

Operating system

Mac OS

Which version of the operating system you are running.

Ventura (13.5)

Package

Other

Nextcloud Server version

27.1.2

Nextcloud Desktop Client version

3.10.0git (17671)

Is this bug present after an update or on a fresh install?

Fresh desktop client install

Are you using the Nextcloud Server Encryption module?

Encryption is Enabled

Are you using an external user-backend?

• Default internal user-backend
• LDAP/ Active Directory
• SSO - SAML
• Other

Nextcloud Server logs

There is nothing since 2023-08-28

Additional info

No response

[jackdeguest]

The Nextcloud.app is buggy and contrary to what the manual states, it does not appear in the menu bar.

I took the pain of removing everything and re-installing it, and at first the setting dialog shows up below the MacOS menu bar, then once I clicked outside it disappeared and impossible to bring it back.

[rakekniven]

The share dialog is looking incomplete.

Could you share any screenshot?

[jackdeguest]

Could you share any screenshot?

That's precisely the issue. There is no GUI ! It only appeared once during initial settings of one account, then gone.
But if you really want, I can reproduce it (the settings window appearing below the menu bar then disappearing forever when clicked out) during a video discussion, by re-removing entirely Nextcloud and re-reinstalling it again.

[jackdeguest]

Here is a screenshot of my MacbookPro (M2) menu bar. There is no Nextcloud.

[rakekniven]

See my quote of your first posting and my question about a screenshot

The share dialog is looking incomplete.

I understood you have no tray icon.

[jackdeguest]

I understood you have no tray icon.

And I looked everywhere in the Mac's log files, including launchd.log for any hint of what might have happened, but nothing of value.

[jackdeguest]

Any update on this issue opened 3 days ago ?

[jackdeguest]

FYI, I went back all the way to version 3.3.6, but none of them shows the Nextcloud icon in the MacOS Ventura menu bar, after the initial setup, and no way to get the settings pane to show up.

[rakekniven]

You have tried many versions.
How did you uninstall the app?

My idea:
Delete the app and use the "Find Any File" tool to search for all occurrences of "nextcloud" on the disk. Delete all found data (not your data of course) and then install again.

[jackdeguest]

I used AppCleaner which removes all files of a given application on disk.

[rakekniven]

Personally I do not know this tool. Not sure how it will detect all files written by an app.

[jackdeguest]

Here is a screenshot of all the files it finds and removes.

[jackdeguest]

Any update on this bug? Any bug fix created yet, because it has been nearly 2 months, and basically Nextcloud on MacOS Ventura does not work anymore.

[rakekniven]

Any update on this bug? Any bug fix created yet, because it has been nearly 2 months, and basically Nextcloud on MacOS Ventura does not work anymore.

It isn't a general issue. We have no related topics in our forums.

[jackdeguest]

It isn't a general issue. We have no related topics in our forums.

What does this mean? You will not resolve this bug? Have you tried to reproduce it?

[rakekniven]

I am a user like you and cannot reproduce described behaviour on two machines.
And I had a look for you at the forums at help.nextcloud.com and found no related topics.

[jackdeguest]

I am a user like you and cannot reproduce described behaviour on two machines.

Are you using an Apple computer with MacOS Ventura and with a M2 chip when you tried it?

[rakekniven]

No, both are Intel machines. Haven't seen the architecture information in the initial post.

[rakekniven]

Have you tried to use command line switch to get a logwindow?

See https://docs.nextcloud.com/desktop/3.10/troubleshooting.html#command-line for details.

[jackdeguest]

By the way, a quick search revealed a similar issue back then already on Big Sur.

And here too a similar bug report on Ventura as well.

[rakekniven]

btw it would be good to search for existing issues before filing new ones. Will close here as the linked one is the origin one.
Please add missing information to #5463

[jackdeguest]

Closed as "not planned, won't fix" ?

So you guys won't fix this issue? This is frankly disappointing. If only there was some other way to get the Nextcloud settings window to show up....

[rakekniven]

Have you read my previous post?

Your issue is a duplicate of the one you found.

[jackdeguest]

Then, why is it labelled "won't fix", and when do you plan on fixing the issue #5463 ? It's been 9 months already.

[rakekniven]

Ask GitHub why the button is labeled like this. I have already told you that it is a duplicate.
Look at the hint of the screenshot you provided an hour ago.

when do you plan on fixing the issue ... It's been 9 months already.

I don't like the way you talk to me here.

As a volunteer, I invest my time and do many things in the Nextcloud project. But what I'm certainly not going to do is fix your issue, because I'm not a developer.

Tips for you

• Learn to program and fix the bug yourself
• pay a developer to fix your bugs for you
• learn to understand how open source projects work

Otherwise I can recommend you to celebrate the release of Hub 7 today.

[jackdeguest]

I don't like the way you talk to me here.

I am merely stating a fact. It's been 9 months and no feedback on this bug status.

Sorry you do not like it. Life is tough, get a helmet.

what I'm certainly not going to do is fix your issue

It is not my issue, but a Nextcloud bug. I do not have this issue with other application that have their icon in the menu bar.

Otherwise I can recommend you to celebrate the release of Hub 7 today.

Congratulations on your release. Yeah!