[Bug]: Sync issues

[fairking]

⚠️ This issue respects the following points: ⚠️

• This is a bug, not a question or a configuration/webserver/proxy issue.
• This issue is not already reported on Github (I've searched it).
• Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• Nextcloud Server is running on 64bit capable CPU, PHP and OS.
• I agree to follow Nextcloud's Code of Conduct.

Bug description

Error: "Can't update non existing placeholder info"

I don't know how to solve the issue. Looks like the files are there, but I don't understand what is wrong. The message is very technical I don't understand what I can do to fix the problem.

Another sync message I have sometimes is "files conflicts" but I manage to fix it by choosing one of the versions (it is weird both files are identical, so I don't get the point of the conflict).

Could you please guys make sure those issues can be solved somehow automatically, as this is very annoying and nobody including me understands what it is all about.

The nextcloud could be a very nice tool but there are many things everywhere which are designed only for programmers, not for average users. Please make nextcloud more reliable and user friendly.

If this error message could describe a problem in human language and give some instruction how to solve it I would be very grateful.

Thanks.

Steps to reproduce

Expected behavior

Nextcloud simply should work without any issues.

Installation method

Manual installation

Operating system

RHEL/CentOS

PHP engine version

PHP 8.0

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Updated to a major version (ex. 22.2.3 to 23.0.1)

Are you using the Nextcloud Server Encryption module?

No response

What user-backends are you using?

• Default user-backend (database)
• LDAP/ Active Directory
• SSO - SAML
• Other

Configuration report

I have no access

List of activated Apps

I have no access

Nextcloud Signing status

??? Too technical.

Nextcloud Logs

I have no access

Additional info

No response

[davidbaumann]

Related issue: #4274

[github-actions]

This bug report did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!

[github-actions]

This bug report is getting automatically closed due to no answer since the issue has been staled. Thank you!