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Desktop client can't sync some files, says WindowsError: 5 Access denied #3906
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@mgallien That looks similar to the issues you once had with one customer where the client had trouble renaming files for no reason. The logs are full of errors because of renaming not only the tmp files. |
@ImaCrea can you please test again with 3.4.1 and sends us back log files ? |
hey @mgallien I'm sorry but not comfortable anymore sharing it since I've seen into the archive that data are not anonymized. I don't want risking a breach of privacy here. Thanks for understanding. |
there is always the option of sending it directly to us as we have in any case strong obligations regarding confidentiality |
We had the same issue on an instance where virtual files were disabled, just before I found this issue. Edit: Something weird: On said device it's not possible to remove the folder, because the user seemingly lacks access to delete it, even when recursively given via the explorer security advanced tab. |
Possibly related: #4894 |
Hello, since the issue seems to not be reproducible I will close this issue -- please feel free to reopen if the problem reappears |
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Expected behaviour
Files should synchronize between cloud and desktop client.
Actual behaviour
Some files are not being synchronized because of this error showing:
It may happen on all sorts of files, no matter the type. Majority of them is synchronized well but I'd say about 5~10% encounters this error. Files are well shared in the organization and the user has access to them through their browser without issues. It's the local synchronization through the desktop client that is not happening.
Steps to reproduce
Client configuration
Client version: 3.3.5
Operating system: Win 10
OS language: French
Server configuration
Nextcloud version: 20.0.13.1
Storage backend (external storage): S3
Logs
You can find the zip of logs at this link 👉 https://nuage.liiib.re/s/LgJ6DDH9Wnp4s3D
Thanks for your dear help and to all NC contributors! 🤗
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