Some devices are missing the 3 policies

[perwallin]

When opening some assets we can only see two policies, when we expect three. Many others show correctly.
The one missing is "Windows Security", but we can also see that in top recommendation there are for "Windows Security".
Please see attached image.

Also notice that the score become an A with this issue.

To Reproduce
Open an asset.

Expected behavior
Expect to see the 3 policies, and the score affected by it.

Screenshots or CLI Output

Same image as above.

Desktop (please complete the following information):

• OS: Windows
• OS Version: 10
• Browser if applicable: Edge
• Browser Version: 120.0.2210.144 64bit

Additional context

[chris-rock]

@perwallin Difficult to give clear guidance from the screenshot. We know that there was one issue in cnspec v9 where specific conditions lead to not show a policy. This has been fixed in the latest version of cnspec v10. I recommend to upgrade to the latest version.

[perwallin]

Maybe this explains better with prnt scrns.

And expected look

But his is an issue with v9 of the Mondoo client version? Could you refer me to a manual for upgrading it on all our clients?

[chris-rock]

@perwallin please send a quick message to [email protected] so we can help you with better instructions for your environment.

[schnipschnap]

@chris-rock @perwallin

I have just checked in your customer environment and could see all policies for a few assets that I have tested. The assets mentioned here I could not see in the platform. Could you verify this has been fixed please?