Before filing a bug report, please review existing blog posts and documentation. They cover a variety of common problems including troubleshooting HLK failures.
If these topics do not cover what you're looking for, please follow these steps to collect files for your bug report.
- Download both BusesAllProfile.wprp and BusesTrace.cmd.
- Run BusesTrace.cmd from an elevated command prompt.
- At the first menu, select "Start Tracing".
- At the second menu, select "Input/HID components only" if you are reporting an input related issue. Otherwise, select "All buses components".
- At the next menu, choose to either start tracing now, or start tracing on next boot session.
- Follow the on-screen instructions to reproduce the issue and conclude the files.
- If applicable, note the approximate time the problem happened in the bug report. For example "the problem happened around 13:50:25 (hh:mm:ss)", or "the problem started about 5 seconds before tracing was stopped."
If you are reporting a system crash or hang, please include a memory dump along with the output from kernel debug command "!analyze -v" in the bug report. USB and other kernel debugger extensions are documented here