Graphs not available for Abandoned Carts

[enual]

A Matomo user is looking for the graphs of Abandoned Carts under Ecommerce > Overview

The graphs only available are:

[sgiehl]

@enual It's hard to help without any further details.
Like did you check if the charts are maybe in the dom, but not visible e.g. due to a small screen size.
Does the website even track (abandoned) carts? This requires carts to be tracked and not only orders.

[chthal]

I'm that user. This is the issue:

1. Visit this page:

https://demo.matomo.cloud/index.php?module=CoreHome&action=index&idSite=1&period=day&date=yesterday#?idSite=1&period=day&date=yesterday&category=Goals_Ecommerce&subcategory=General_Overview

2. Klick on "Visits with Abandoned Cart"

3. See that instead of "Visits with Abandoned Cart" the chart shows "Ecommerce Orders".

Also the other two links on the right side lead to a wrong chart. Here is a video showing the issue:

matomo-bug-ecommerce-no-abandoned-carts.mp4

[sgiehl]

Ah, thanks for the explanation. Now it's clear what this issue is about.