Not supportive to Ubuntu Linux

[anirudh-hegde]

when I downloaded Monokle for linux, it shows platform is not supported!!

[sossaman]

Version 2.4.0/1 have the same behavior on my KDE Neon OS. After a few seconds from launch the screen turns white.
From an examination of the logs I found this error:
[2023-10-17 15:09:01.546] [browser] [error] Error: Your platform is not supported at /tmp/.mount_Monokl5ghUcu/resources/app.asar/build/cli/terminal.js:14:20 at new Promise (<anonymous>) at exports.default (/tmp/.mount_Monokl5ghUcu/resources/app.asar/build/cli/terminal.js:9:12) at Object.<anonymous> (/tmp/.mount_Monokl5ghUcu/resources/app.asar/build/electron/app/index.js:51:24) at Module._compile (node:internal/modules/cjs/loader:1271:14) at Object..js (node:internal/modules/cjs/loader:1326:10) at Module.load (node:internal/modules/cjs/loader:1126:32) at node:internal/modules/cjs/loader:967:12 at Function._load (node:electron/js2c/asar_bundle:2:13327) at Module.require (node:internal/modules/cjs/loader:1150:19)

Previous versions work quite well, although unfortunately I notice high CPU usage

[anirudh-hegde]

Version 2.4.0/1 have the same behavior on my KDE Neon OS. After a few seconds from launch the screen turns white. From an examination of the logs I found this error: [2023-10-17 15:09:01.546] [browser] [error] Error: Your platform is not supported at /tmp/.mount_Monokl5ghUcu/resources/app.asar/build/cli/terminal.js:14:20 at new Promise (<anonymous>) at exports.default (/tmp/.mount_Monokl5ghUcu/resources/app.asar/build/cli/terminal.js:9:12) at Object.<anonymous> (/tmp/.mount_Monokl5ghUcu/resources/app.asar/build/electron/app/index.js:51:24) at Module._compile (node:internal/modules/cjs/loader:1271:14) at Object..js (node:internal/modules/cjs/loader:1326:10) at Module.load (node:internal/modules/cjs/loader:1126:32) at node:internal/modules/cjs/loader:967:12 at Function._load (node:electron/js2c/asar_bundle:2:13327) at Module.require (node:internal/modules/cjs/loader:1150:19)

Previous versions work quite well, although unfortunately I notice high CPU usage

Thank you

[devcatalin]

Hi, sorry for the late reply!
We will try to reproduce the problem in order to fix it as soon as possible, sorry for the inconvenience.
Is there any additional info you could give us to help reproduce the problem?

[rsnyman]

I just installed Monokle 2.4.1 on Debian unstable, and ran into the same issue, it seems. I see the UI for a couple of seconds, and then everything goes white. If I click on the "Force Reload" option in the "View" menu, the UI comes up for a few seconds, and then goes back to white.

Here's the log file:

[2023-10-18 13:53:21.833] [browser] [info]  New Session.
[2023-10-18 13:53:21.837] [browser] [info]  New Installation.
[2023-10-18 13:53:21.912] [browser] [error] Error: Your platform is not supported
    at /opt/Monokle/resources/app.asar/build/cli/terminal.js:14:20
    at new Promise (<anonymous>)
    at exports.default (/opt/Monokle/resources/app.asar/build/cli/terminal.js:9:12)
    at Object.<anonymous> (/opt/Monokle/resources/app.asar/build/electron/app/index.js:51:24)
    at Module._compile (node:internal/modules/cjs/loader:1271:14)
    at Object..js (node:internal/modules/cjs/loader:1326:10)
    at Module.load (node:internal/modules/cjs/loader:1126:32)
    at node:internal/modules/cjs/loader:967:12
    at Function._load (node:electron/js2c/asar_bundle:2:13327)
    at Module.require (node:internal/modules/cjs/loader:1150:19)
[2023-10-18 13:53:22.009] [browser] [info]  info monokle 2.4.1 en-US undefined
[2023-10-18 13:53:24.429] [browser] [warn]  APPIMAGE env is not defined, current application is not an AppImage
[2023-10-18 13:53:24.430] [browser] [info]  checking dependencies with process path: /home/user/.krew/bin:/home/user/.local/bin:/home/user/bin:/home/user/bin:/usr/local/bin:/usr/local/sbin:/usr/bin:/bin:/usr/games:/home/user/.local/bin:/home/user/.local/bin
[2023-10-18 13:53:24.517] [browser] [info]  checking dependencies with process path: /home/user/.krew/bin:/home/user/.local/bin:/home/user/bin:/home/user/bin:/usr/local/bin:/usr/local/sbin:/usr/bin:/bin:/usr/games:/home/user/.local/bin:/home/user/.local/bin
[2023-10-18 13:53:30.249] [browser] [error] Error sending from webFrameMain:  Error: Render frame was disposed before WebFrameMain could be accessed
    at WebFrameMain.send (node:electron/js2c/browser_init:2:94576)
    at WebContents.send (node:electron/js2c/browser_init:2:79721)
    at dispatchToWindow (/opt/Monokle/resources/app.asar/build/electron/app/ipc/ipcMainRedux.js:18:24)
    at WebContents.<anonymous> (/opt/Monokle/resources/app.asar/build/electron/app/createWindow.js:208:9)
[2023-10-18 13:53:30.250] [browser] [error] Error sending from webFrameMain:  Error: Render frame was disposed before WebFrameMain could be accessed
    at WebFrameMain.send (node:electron/js2c/browser_init:2:94576)
    at WebContents.send (node:electron/js2c/browser_init:2:79721)
    at dispatchToWindow (/opt/Monokle/resources/app.asar/build/electron/app/ipc/ipcMainRedux.js:18:24)
    at WebContents.<anonymous> (/opt/Monokle/resources/app.asar/build/electron/app/createWindow.js:209:9)
[2023-10-18 13:53:30.250] [browser] [error] Error sending from webFrameMain:  Error: Render frame was disposed before WebFrameMain could be accessed
    at WebFrameMain.send (node:electron/js2c/browser_init:2:94576)
    at WebContents.send (node:electron/js2c/browser_init:2:79721)
    at dispatchToWindow (/opt/Monokle/resources/app.asar/build/electron/app/ipc/ipcMainRedux.js:18:24)
    at WebContents.<anonymous> (/opt/Monokle/resources/app.asar/build/electron/app/createWindow.js:210:9)
[2023-10-18 13:53:30.250] [browser] [error] Error sending from webFrameMain:  Error: Render frame was disposed before WebFrameMain could be accessed
    at WebFrameMain.send (node:electron/js2c/browser_init:2:94576)
    at WebContents.send (node:electron/js2c/browser_init:2:79721)
    at dispatchToWindow (/opt/Monokle/resources/app.asar/build/electron/app/ipc/ipcMainRedux.js:18:24)
    at WebContents.<anonymous> (/opt/Monokle/resources/app.asar/build/electron/app/createWindow.js:211:9)
[2023-10-18 13:53:48.405] [browser] [warn]  APPIMAGE env is not defined, current application is not an AppImage
[2023-10-18 13:53:48.406] [browser] [info]  checking dependencies with process path: /home/user/.krew/bin:/home/user/.local/bin:/home/user/bin:/home/user/bin:/usr/local/bin:/usr/local/sbin:/usr/bin:/bin:/usr/games:/home/user/.local/bin:/home/user/.local/bin
[2023-10-18 13:53:48.488] [browser] [info]  checking dependencies with process path: /home/user/.krew/bin:/home/user/.local/bin:/home/user/bin:/home/user/bin:/usr/local/bin:/usr/local/sbin:/usr/bin:/bin:/usr/games:/home/user/.local/bin:/home/user/.local/bin
[2023-10-18 13:55:41.160] [browser] [info]  New Session.
[2023-10-18 13:55:41.208] [browser] [error] Error: Your platform is not supported
    at /opt/Monokle/resources/app.asar/build/cli/terminal.js:14:20
    at new Promise (<anonymous>)
    at exports.default (/opt/Monokle/resources/app.asar/build/cli/terminal.js:9:12)
    at Object.<anonymous> (/opt/Monokle/resources/app.asar/build/electron/app/index.js:51:24)
    at Module._compile (node:internal/modules/cjs/loader:1271:14)
    at Object..js (node:internal/modules/cjs/loader:1326:10)
    at Module.load (node:internal/modules/cjs/loader:1126:32)
    at node:internal/modules/cjs/loader:967:12
    at Function._load (node:electron/js2c/asar_bundle:2:13327)
    at Module.require (node:internal/modules/cjs/loader:1150:19)
[2023-10-18 13:55:41.326] [browser] [info]  info monokle 2.4.1 en-US undefined
[2023-10-18 13:55:42.760] [browser] [warn]  APPIMAGE env is not defined, current application is not an AppImage
[2023-10-18 13:55:42.760] [browser] [info]  checking dependencies with process path: /home/user/.krew/bin:/home/user/.local/bin:/home/user/bin:/home/user/bin:/usr/local/bin:/usr/local/sbin:/usr/bin:/bin:/usr/games:/home/user/.local/bin:/home/user/.local/bin
[2023-10-18 13:55:42.836] [browser] [info]  checking dependencies with process path: /home/user/.krew/bin:/home/user/.local/bin:/home/user/bin:/home/user/bin:/usr/local/bin:/usr/local/sbin:/usr/bin:/bin:/usr/games:/home/user/.local/bin:/home/user/.local/bin
[2023-10-18 13:56:00.346] [browser] [error] Error sending from webFrameMain:  Error: Render frame was disposed before WebFrameMain could be accessed
    at WebFrameMain.send (node:electron/js2c/browser_init:2:94576)
    at WebContents.send (node:electron/js2c/browser_init:2:79721)
    at dispatchToWindow (/opt/Monokle/resources/app.asar/build/electron/app/ipc/ipcMainRedux.js:18:24)
    at click (/opt/Monokle/resources/app.asar/build/electron/app/menu.js:223:25)
    at MenuItem.click (node:electron/js2c/browser_init:2:30958)
    at Menu._executeCommand (node:electron/js2c/browser_init:2:36354)
[2023-10-18 13:56:02.047] [browser] [error] Error sending from webFrameMain:  Error: Render frame was disposed before WebFrameMain could be accessed
    at WebFrameMain.send (node:electron/js2c/browser_init:2:94576)
    at WebContents.send (node:electron/js2c/browser_init:2:79721)
    at dispatchToWindow (/opt/Monokle/resources/app.asar/build/electron/app/ipc/ipcMainRedux.js:18:24)
    at click (/opt/Monokle/resources/app.asar/build/electron/app/menu.js:223:25)
    at MenuItem.click (node:electron/js2c/browser_init:2:30958)
    at Menu._executeCommand (node:electron/js2c/browser_init:2:36354)
[2023-10-18 13:56:06.210] [browser] [warn]  APPIMAGE env is not defined, current application is not an AppImage
[2023-10-18 13:56:06.210] [browser] [info]  checking dependencies with process path: /home/user/.krew/bin:/home/user/.local/bin:/home/user/bin:/home/user/bin:/usr/local/bin:/usr/local/sbin:/usr/bin:/bin:/usr/games:/home/user/.local/bin:/home/user/.local/bin
[2023-10-18 13:56:06.298] [browser] [info]  checking dependencies with process path: /home/user/.krew/bin:/home/user/.local/bin:/home/user/bin:/home/user/bin:/usr/local/bin:/usr/local/sbin:/usr/bin:/bin:/usr/games:/home/user/.local/bin:/home/user/.local/bin

[devcatalin]

I've tested the 2.4.1 version on both Ubuntu and Debian with both .deb and .AppImage files and it seems to work fine.
I installed the .deb file using sudo dpkg -i 'monokle.deb' and for the .AppImage I have made it an executable with chmod a+x 'monokle.AppImage' , both seem to have worked for me.

But, I've also identified in the code where the error you're getting is coming from so I will make a patch for that error and create a new testing build. Will update this issue with the test build when it's done, hopefully it'll fix your problem.

[abegosum]

One more unable to use in Ubuntu here. I get the same behavior described by @rsnyman - UI for about 1.5 seconds, then a white screen. Reloading just repeats the same behavior. This is using the x86-64 AppImage on Ubuntu 22.04.3, Wayland session.

[devcatalin]

I've made this test build https://github.com/kubeshop/monokle/releases/tag/test which includes a fix for the error shown in above. Could someone confirm if it works?

[devcatalin]

I'm rebuilding the test release right now to include some updates to electron packages. The above URL should be available again in about 30-40 minutes.

Edit: The test release is ready!

[abegosum]

The test release is largely working for me, though helm seems to be missing in the AppImage.

[rsnyman]

Yup, it seems to be working for me.

Thanks @devcatalin for the super fast turnaround time!

[sossaman]

Hello,
the test build works also on my KDE Neon.
Thanks @devcatalin !

[anirudh-hegde]

I've made this test build https://github.com/kubeshop/monokle/releases/tag/test which includes a fix for the error shown in above. Could someone confirm if it works?

Hello, its largely working for me also.
Thanks @devcatalin

[devcatalin]

Thanks everyone for reporting the bug and testing the build!
Today we officially released v2.4.2 which includes the fix for this issue as well.
Closing the issue, let me know if you have any other problems, thank you!