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In case of a failure, the background task will retry 3 times to send the data
(first time after 60 seconds, second time after 600 seconds, and third time
after 6,000 seconds). Email notifications can be enabled to receive a failure
report.
We need to update this documentation to say that KoboToolbox automatically retries requests to external servers only when one of the following errors is returned by the external server (ref):
HTTP 502 Bad Gateway
HTTP 503 Service Unavailable
HTTP 504 Gateway Timeout
All other failures require the user to retry manually.
Additionally, the automatic retry schedule is now different and much shorter: the retries happen after (approximately) 60, 120, and 240 seconds (ref).
The text was updated successfully, but these errors were encountered:
docs/source/rest_services.md
Lines 14 to 17 in 1da489a
We need to update this documentation to say that KoboToolbox automatically retries requests to external servers only when one of the following errors is returned by the external server (ref):
All other failures require the user to retry manually.
Additionally, the automatic retry schedule is now different and much shorter: the retries happen after (approximately) 60, 120, and 240 seconds (ref).
The text was updated successfully, but these errors were encountered: