Opening send causes software to freeze

[jwolz]

Original report by lshv (Bitbucket: lshv, GitHub: lshv).

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I'm having an issue with one computer where if we attempt to cause the send dialog to open - either by File > Send or by printing from an application the software freezes. I've tried running in debug mode, and also checked windows event viewer. Log attached. Any suggestions would be appreciated.

[jwolz]

Original comment by Jonas Wolz (Bitbucket: jonaswolz, GitHub: jwolz).

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The log shows that there has been another YajHFC instance running in the background and the output only shows that this background instance has been notified.

Could you create another log where you have made sure that no other YajHFC is running before you start it in debug mode?

You can also try if it helps if you set Options->General->Look&Feel to "Metal" or "Nimbus" (with Windows 10 there is a Java bug that might cause the UI to not correctly redraw with the native look and feel).

[jwolz]

Original comment by lshv (Bitbucket: lshv, GitHub: lshv).

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Hi Jonas,
Thanks for responding.
I have attempted again - we changed the theme to Metal, and tried to send -
same issue.
I had checked that only one instance was running, but noticed that after
the software froze, the taskbar icon was still active and I could launch
and interact with the 'about' screen. Exiting closes the frozen main
screen also.

New log file is attached.

Thanks,
Lester.

[jwolz]

Original comment by Jonas Wolz (Bitbucket: jonaswolz, GitHub: jwolz).

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Hmm, the log above still seems to be the old one from Feb 26th.
Did you attach the new one?