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Cant install Join Desktop App, keep spinning for ever #55

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NolanNolan opened this issue Dec 23, 2021 · 38 comments
Open

Cant install Join Desktop App, keep spinning for ever #55

NolanNolan opened this issue Dec 23, 2021 · 38 comments

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@NolanNolan
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HI
i try to install the latest version 1.1.2 on my windows 11 PC (same problem om windows 10 though). I cant install the application, it goes as far i get the "error loading join desktop". It may be som resodue in registry from a earlier installation. How to solve this ?

regards nolan
@oluwadiya
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I have the same problem.

@NolanNolan
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NolanNolan commented Dec 24, 2021 •
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HI, no solution ? I have tried on several differenct PCs the same BUG, cant install. Please fix

@oziau
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oziau commented Jan 4, 2022

Opens my Chrome browser to local file showing html
file:///home/ian/.cache/kioexec/krun/139306_0/unnamed

@oluwadiya
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Opens my Chrome browser to local file showing html file:///home/ian/.cache/kioexec/krun/139306_0/unnamed

What does this mean?

@oziau
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oziau commented Jan 4, 2022 via email

@joaomgcd
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Can you please try right-clicking the app and see if any errors show up in the console log there? Thanks!

@oziau
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oziau commented Jan 20, 2022

I resolved this issue by uninstalling join associated app, and browser extension. Reinstalled all and resolved.

@oziau
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oziau commented Jan 20, 2022

Now I have the issue of devices not holding custom names. They revert back to Chrome. I am addressing this issue via twitter so please disregard this here.

@oluwadiya
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oluwadiya commented Jan 21, 2022 via email

@NolanNolan
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I dont even have the browser extension installed and it still dont work, installation never finish.

@ ian-rmit: what do you mean with "by uninstalling join associated app" what app is that ?

Nolan

@joaomgcd
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@NolanNolan can you clarify what you mean by "installation never finish"? What exactly happens on your screen when you try?

@NolanNolan
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the application has a spinning icon at the top right corner - it never finishes and hence the app cant install

@joaomgcd
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Can you please try right-clicking the app and see if any errors show up in the console log there? Thanks!

@joaomgcd joaomgcd reopened this Jan 21, 2022
@NolanNolan
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NolanNolan commented Jan 21, 2022 via email

@NolanNolan
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See attached

Timeout error

This time i was on another network I connected the laptop to my phone as hotspot. Same problem hence its not the network oi guess
image

@joaomgcd
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Seems like something on your PC/network is preventing the app from contacting the Google server... Do you know what it might be?

@NolanNolan
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NolanNolan commented Jan 21, 2022 via email

@NolanNolan
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NolanNolan commented Jan 21, 2022 via email

@oluwadiya
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Can this be the reason?

I had an issue with "Join on the Web" which may relate to this one.....
I have a Samsung GalaxyBook Pro on Windows 11. When I tried logging in to Join on the web (https://joinjoaomgcd.appspot.com/). It get stuck on https://imgur.com/a/UBnhRxU . I have turned on both cookies and pop ups to no avail. Also, the same problem occurs in both Edge and Chrome. But it does not happen on Note 10 plus browser

I feel this error is the same one preventing me from using the Join Desktop (Not Window Store) app, because the desktop app requires authentication through a browser.
Thank you

@oluwadiya
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Can this be the reason?

I had an issue with "Join on the Web" which may relate to this one.....
I have a Samsung GalaxyBook Pro on Windows 11. When I tried logging in to Join on the web (https://joinjoaomgcd.appspot.com/). It gets stuck on https://imgur.com/a/UBnhRxU . I have turned on both cookies and pop ups to no avail. Also, the same problem occurs in both Edge and Chrome. But it does not happen on Note 10 plus browser

Also, I think the same error is preventing me from using the Join Desktop (Not Window Store) app, because the desktop app requires authentication through a browser.

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@oluwadiya
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Can this be the reason?

I had an issue with "Join on the Web" which may relate to this one.....
I have a Samsung GalaxyBook Pro on Windows 11. When I tried logging in to Join on the web (https://joinjoaomgcd.appspot.com/). It gets stuck on https://imgur.com/a/UBnhRxU . I have turned on both cookies and pop ups to no avail. Also, the same problem occurs in both Edge and Chrome. But it does not happen on Note 10 plus browser

Also, I think the same error is preventing me from using the Join Desktop (Not Window Store) app, because the desktop app requires authentication through a browser.

@NolanNolan
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NolanNolan commented Jan 23, 2022 •
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I have tried allowing all these to no prevail. I give up now.

I hope the developed wil lmake an update to the app to make this desktop application possible to install eg another way of authentication or...

thanks

Nolan

@jgcrowder
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jgcrowder commented Jan 24, 2022 •
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I had all notifications turned off in my Chrome browser and this prevented it from working correctly. The first time I installed Join for desktop, it opened my Chrome browser and allowed me to login. The browser displayed a message saying that notifications must be turned on for the desktop app to work correctly. I ignored that message and that caused the Join desktop app from loading.. it just sat there spinning. Once I turned on notifications (and allowed popups) and reinstalled Join for desktop again, it worked correct afterwards.

@joaomgcd
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@oluwadiya can you please try what @jgcrowder said? :)

@NolanNolan
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I just changed standard browser to chrome, allowed notification, third part cookies and popups. Still dont work. I give up, it needs attention from the developer to solve this i am afraid.

thanks

Nolan

@oluwadiya
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oluwadiya commented Jan 25, 2022 via email

@oluwadiya
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@oluwadiya can you please try what @jgcrowder said? :)

I have tried it. I allowed all popups and cookies. It didn't work. Then I tried it selectively for https://joinjoaomgcd.appspot.com/ and still it didn't work. I even tried it in Edge, all to no avail.....

I will be contented with the Microsoft Store App (Which I paid for) and the Chrome Extension. It just feels that the Deskstop App has more functionality
Thank you

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@oluwadiya
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@oluwadiya can you please try what @jgcrowder said? :)

I have tried it. I allowed all popups and cookies. It didn't work. Then I tried it selectively for https://joinjoaomgcd.appspot.com/ and still it didn't work. I even tried it in Edge, all to no avail.....

I will be contented with the Microsoft Store App (Which I paid for) and the Chrome Extension. It just feels that the Deskstop App has more functionality
Thank you

@NolanNolan
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NolanNolan commented Jan 26, 2022 •
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I can confirm that. I tried all the suggested steps. No solution. As said. I think we need a solution from developer / updating the app

I have also paid for the windows store version but would also like to use the desktop application instead

thanks
Nolan

@joaomgcd
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I'm trying my best to figure out the problem but without being able to replicate it, it's really hard to tell what the problem is :( I'll keep trying to figure it out, thanks

@NolanNolan
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But why not simply update the dektop application with the same code as used in the Join Windows store version (this version works fine regarding installation)?

Thanks
Nolan

@joaomgcd
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Because they're using completely different technologies to be built. I can't simply reuse the code from one in another unfortunately...

@joaomgcd
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joaomgcd commented Feb 4, 2022

Sorry for no updates but do the directions here maybe help? https://www.reddit.com/r/JoinApp/comments/sjnli0/fix_for_joindesktop_in_windows/

@NolanNolan
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Hi

i tried this and still no solution. Maybe others will test too ?

regards Nolan

@len-ny
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len-ny commented Feb 26, 2022

For my case, when the application is spinning I have to login joinjoaomgcd.appspot.com in web browser with google account. Then only the application start to work.

@NolanNolan
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NolanNolan commented Mar 29, 2022 •
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I also did that to no solution. Its very frustrating and annoying - and a shame - that this simply dont work. Developer: Please solve this now.

When i turn on VPN it seems to be possible to install, however that must still be a bug in the application because the windows store version works.

The desktop application seems identical with the browser version however.

Nolan

@xfo-0
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xfo-0 commented Jun 9, 2022 •
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Allowing it to register as a device by initially changing the default browser to chromium solved this issue for me.

@NolanNolan
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NolanNolan commented Jul 26, 2022 via email

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@joaomgcd @NolanNolan @len-ny @oziau @xfo-0 @oluwadiya @jgcrowder