diff --git a/inspirehep/modules/workflows/tasks/submission.py b/inspirehep/modules/workflows/tasks/submission.py
index e166b0f71a..98b6342ea5 100644
--- a/inspirehep/modules/workflows/tasks/submission.py
+++ b/inspirehep/modules/workflows/tasks/submission.py
@@ -258,7 +258,7 @@ def close_snow_ticket(obj, ticket_id, context_factory, template=None):
         data = {"ticket_id": str(ticket_id)}
         reason = obj.extra_data.get("reason")
         if reason:
-            data["reason"] = reason
+            data["message"] = reason
 
     response = requests.post(
         "{inspirehep_url}/tickets/resolve".format(
diff --git a/tests/integration/workflows/test_workflow_tasks_submission.py b/tests/integration/workflows/test_workflow_tasks_submission.py
index aeb1127ddf..ad269f5c11 100644
--- a/tests/integration/workflows/test_workflow_tasks_submission.py
+++ b/tests/integration/workflows/test_workflow_tasks_submission.py
@@ -94,7 +94,7 @@ def test_close_ticket_calls_snow_resolve(workflow_app):
             _close_ticket = close_ticket()
             _close_ticket(obj, None)
             assert (
-                request_mocker.request_history[0]._request.body == '{"ticket_id": "1"}'
+                request_mocker.request_history[0]._request.body == '{"ticket_id": "1", "message": "reply reason"}'
             )