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Proton drive not able to connect #167

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jbuencuerpo opened this issue Oct 29, 2023 · 12 comments
Open

Proton drive not able to connect #167

jbuencuerpo opened this issue Oct 29, 2023 · 12 comments

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@jbuencuerpo
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Hello,
I am trying but I cannot access my proton drive. I receive a notification of login on my phone (it says rom MacOS?), but Celeste (flatpak) cannot connect,

I have 2FA enabled

Adwaita-Message: 19:24:31.237: AdwMessageDialog mapped without a transient parent. This is discouraged.
2023/10/29 19:25:29.873108 ERROR RESTY 401 GET https://mail.proton.me/api/core/v4/users: Invalid access token (Code=401, Status=401), Attempt 1
2023/10/29 19:25:30.053477 ERROR RESTY 422 POST https://mail.proton.me/api/auth/v4/refresh: Invalid refresh token (Code=10013, Status=422), Attempt 1
<3>ERROR : rc: "operations/stat": error: object not found

I am on 22.04 LTS (Pop OS)

Thanks in any case,

@jbuencuerpo jbuencuerpo changed the title Proton drive Proton drive not able to connect Oct 29, 2023
@hwittenborn
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Owner

Just confirming, but were you able to log in @jbuencuerpo, or was it on the Login screen that you were facing that issue?

@scottAnselmo
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I'm able to login w/ 2FA, but I get a stuck "Awaiting sync check...". Waited several hours, but nothing has happened thus far.

image

@jbuencuerpo
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Author

It prompts it is not posible to login
image

But, I am sure pass and 2FA is good. I have a notification in my phone it has been a loging (not attempt) in a MacOS client that I guess is how rclone does it without support from proton

Thanks,

@7ede
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7ede commented Nov 6, 2023

Same problem here, I can´t connect to Proton Drive.
I write my username, password and 2FA but after some seconds appears the same message @jbuencuerpo posted.
I haven´t login notifications in my phone.
Thank you

@alfredonodo
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Hi,
I have the same problem. Only accounts without 2FA work fine.

@earlwasp
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I'm able to login w/ 2FA, but I get a stuck "Awaiting sync check...". Waited several hours, but nothing has happened thus far.

image

I have the same problem, with Proton and Google

@chraebsli
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I have the same problem with pCloud. pCloud Issue here: #171

@scottAnselmo
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Update on the error codes I'm now getting back. Now seeing messages to complete a CAPTCHA which doesn't get pushed up to the user to solve:
image
So the contributors might want to contact proton.me/support/abuse to see if anything can be done on either end

@scottAnselmo
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scottAnselmo commented Jan 17, 2024

Passing it along here that the contributors should implement some kind of sleep or throttling mechanism; the account I was testing with got locked due to volume of requests:

Please note that our anti-abuse system has detected a large number of login attempts coming from your account, and thus it has been suspended in order to prevent further misuse of our service.

After a review of your case, we have reactivated your account, so you can continue using it without any issue. However, please refrain from using Rclone in the future, or our system will get triggered again.

Celeste users with ProtonDrive will want to remove Celeste from the autostart list of applications to avoid getting the account locked until Proton support can unlock it. If you start Celeste, you will also want to make sure you have killed all its processes after finishing whatever testing.

@flossgeek
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Is there no workaround for this issue? For me syncing worked fine recently, but today it started to have problems regarding the captcha as well. Now the login has stopped working which means I currently do not have a sync solution.

@leowinterde
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Same here

@disco5023
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Same Problem.

Unable to log in
Unable to authenticate to the server.

I double checked my password and 2FA Code.

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