OpsGenie Integration - alerts are not being acknowledged

[clemblanco]

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

1. Trigger an issue with OpsGenie integration enabled
2. See the alert created on OpsGenie with the Alias being "sentry: {ISSUE_ID}"
3. Resolve the issue on Sentry

---

It might be because you seem to be using two different aliases in your integration:

1. sentry: {ISSUE_ID}, see /src/sentry/integrations/opsgenie/client.py
2. incident_{ORGANISATION_ID}_{ISSUE_ID}, see /src/sentry/integrations/opsgenie/utils.py

Expected Result

1. The alert should be acknowledged on OpsGenie

Actual Result

1. The alert is not acknowledged on OpsGenie.

Product Area

Settings - Integrations

Link

• issue #74256
• issue #62261

[getsantry]

Auto-routing to @getsentry/product-owners-settings-integrations for triage ⏲️

[leedongwei]

Thanks for the bug report! We'll try to schedule this to be fixed.

[sentaur-athena]

@clemblanco are you still experiencing this considering the linked issue is fixed?

[clemblanco]

@sentaur-athena I am indeed

[sentaur-athena]

Thank you. Adding it back to the list then 😅