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Python API wrapper for Kayako 4.01.240

Usage:

Set up the API:

>>> from kayako import KayakoAPI,
>>> API_URL = 'http://example.com/api/index.php'
>>> API_KEY = 'abc3r4f-alskcv3-kvj4'
>>> SECRET_KEY = 'vkl239vLKMNvlik42fv9IsflkFJlkckfjs'
>>> api = KayakoAPI(API_URL, API_KEY, SECRET_KEY)

Add a department:

>>> from kayako import Department
>>>
>>> # The following is equivalent to: department = api.create(Department, title='Customer Support Department', type='public', module='tickets'); department.add()
>>> department = api.create(Department)
>>> department.title = 'Customer Support Department'
>>> department.type = 'public'
>>> department.module = 'tickets'
>>> department.add()
>>> department.id
84
>>>
>>> # Cool, we now have a ticket department.
>>> # Lets say we want to make it private now
>>>
>>> department.type = 'private'
>>> department.save()
>>>
>>> # Ok, great.  Lets delete this test object.
>>>
>>> department.delete()
>>> department.id
UnsetParameter()
>>>
>>> # We can re-add it if we want to...
>>>
>>> department.save()
>>> department.id
85
>>>
>>> # Lets see all of our Departments (yours will vary.)
>>> for dept in api.get_all(Department):
...     print dept
...
<Department (1): General/tickets>
<Department (2): Suggest A Store/tickets>
<Department (3): Report A Bug/tickets>
<Department (4): Sales/livechat>
<Department (5): Commissions/livechat>
<Department (6): Missing Order/livechat>
<Department (7): Suggest A Feature/tickets>
<Department (8): Other/livechat>
<Department (49): Offers/tickets>
<Department (85): Customer Support Department/tickets>
>>>
>>> # Lets see all of our ticket Departments
>>>
>>> for dept in api.filter(Department, module='tickets')
>>>    print dept
<Department (1): General/tickets>
<Department (2): Suggest A Store/tickets>
<Department (3): Report A Bug/tickets>
<Department (7): Suggest A Feature/tickets>
<Department (49): Offers/tickets>
<Department (85): Customer Support Department/tickets>
>>>
>>> # We will use this Department in the next example so lets wait to clean up the test data...
>>> #department.delete()

Add a Staff member:

>>> from kayako import Staff, StaffGroup
>>>
>>> # You can set parameters in the create method.
>>> staff = api.create(Staff, firstname='John', lastname='Doe', email='[email protected]', username='explodes', password='easypass332')
>>>
>>> # We need to add a Staff member to a staff group.
>>> # Lets get the first StaffGroup titled "Administrator"
>>>
>>> admin_group = api.first(StaffGroup, title="Administrator")
>>> staff.staffgroupid = admin_group.id
>>>
>>> # And save the new Staff
>>>
>>> staff.add()
>>>
>>> # We will use this Staff in the next example so lets wait to clean up the test data...
>>> #staff.delete()

Add a User:

>>> from kayako import User, UserGroup, FOREVER
>>>
>>> # What fields can we add to this User?
>>> User.__add_parameters__
['fullname', 'usergroupid', 'password', 'email', 'userorganizationid', 'salutation', 'designation', 'phone', 'isenabled', 'userrole', 'timezone', 'enabledst', 'slaplanid', 'slaplanexpiry', 'userexpiry', 'sendwelcomeemail']
>>>
>>> # Lets make a new User, but not send out a welcome email.
>>> # Lets add the User to the "Registered" user group.
>>> registered = api.first(UserGroup, title='Registered')
>>> user = api.create(User, fullname="Ang Gary", password="easypass332", email="[email protected]", usergroupid=registered.id, sendwelcomeemail=False, phone='1-800-555-5555', userexpiry=FOREVER)
>>> user.add()
>>>
>>> # Its that easy.  We will use this user in the next example so lets wait to clean up the test data...
>>> # user.delete()

Add a Ticket and a TicketNote:

>>> from kayako import TicketStatus, TicketPriority, TicketType, TicketNote, TicketAttachment
>>>
>>> # Lets add a "Bug" Ticket to any Ticket Department, with "Open" status and "High" priority for a user. Lets use the user and department from above.
>>>
>>> bug = api.first(TicketType, title="Bug")
>>> open = api.first(TicketStatus, title="Open")
>>> high = api.first(TicketPriority, title="High")
>>>
>>> ticket = api.create(Ticket, tickettypeid=bug.id, ticketstatusid=open.id, ticketpriorityid=high.id, departmentid=department.id, userid=user.id)
>>> ticket.subject = 'I found a bug and its making me very angry.'
>>> ticket.fullname = 'Ang Gary'
>>> ticket.email = '[email protected]'
>>> ticket.contents = 'I am an angry customer you need to make me happy.'
>>> ticket.add()
>>>
>>> # The ticket was added, lets let the customer know that everything will be fine.
>>>
>>> print 'Thanks, %s, your inquiry with reference number %s will be answered shortly.' % (ticket.fullname, ticket.displayid)
Thanks, Ang Gary, your inquiry with reference number TOJ-838-99722 will be answered shortly.'
>>>
>>> # Lets add a note to this Ticket, using the Staff member we created above.
>>>
>>> note = api.create(TicketNote, ticketid=ticket.id, contents='Customer was hostile. Will pursue anyway as this bug is serious.')
>>> note.staffid = staff.id # Alternatively, we could do: staff.fullname = 'John Doe'
>>> note.add()
>>>
>>> # Lets say the bug is fixed, we want to let the User know.
>>>
>>> post = api.create(TicketPost, ticketid=ticket.id, subject="We fixed it.", contents="We have a patch that will fix the bug.")
>>> post.add()
>>>
>>> # Now lets add an attachment to this TicketPost.
>>>
>>> with open('/var/patches/foo.diff', 'rb') as patch:
...    binary_data = patch.read()
>>>
>>> attachment = api.create(TicketAttachment, ticketid=ticket.id, ticketpostid=post.id, filename='foo.diff', filetype='application/octet-stream')
>>> attachment.set_contents(binary_data) # set_contents encodes data into base 64. get_contents decodes base64 contents into the original data.
>>> attachment.add()
>>>
>>> # Lets clean up finally.
>>> ticket.delete() # This deletes the attachment, post, and note.
>>> user.delete()
>>> staff.delete()
>>> department.delete()

API Factory Methods:

api.create(Object, *args, **kwargs)

Create and return a new KayakoObject of the type given passing in args and kwargs.

api.get_all(Object, *args, **kwargs)

Get all ``KayakoObjects`` of the given type. In most cases, all items are returned.

e.x.

>>> api.get_all(Department)
[<Department....>, ....]

Special Cases:

api.get_all(User, marker=1, maxitems=1000)
Return all Users from userid marker with up to maxitems results (max 1000.)
api.get_all(Ticket, departmentid, ticketstatusid=-1, ownerstaffid=-1, userid=-1)
Return all Tickets filtered by the required argument departmentid and by the optional keyword arguments.
api.get_all(TicketAttachment, ticketid)
Return all TicketAttachments for a Ticket with the given ID.
api.get_all(TicketPost, ticketid)
Return all TicketPosts for a Ticket with the given ID.
api.get_all(TicketCustomField, ticketid)
Return all TicketCustomFieldGroups for a Ticket with the given ID. Returns a list of TicketCustomFieldGroups.
api.get_all(TicketCount)
Returns only one object: TicketCount not a list of objects.

api.filter(Object, args=(), kwargs={}, **filter)

Gets all KayakoObjects matching a filter.

e.x.

>>> api.filter(Department, args=(2), module='tickets')
[<Department module='tickets'...>, <Department module='tickets'...>, ...]

api.first(Object, args=(), kwargs={}, **filter)

Returns the first KayakoObject found matching a given filter.

e.x.

>>> api.filter(Department, args=(2), module='tickets')
<Department module='tickets'>

api.get(Object, *args)

Get a ``KayakoObject`` of the given type by ID.

e.x.

>>> api.get(User, 112359)
<User (112359)....>

Special Cases:

api.get(TicketAttachment, ticketid, attachmentid)
Return a TicketAttachment for a Ticket with the given Ticket ID and TicketAttachment ID. Getting a specific TicketAttachment gets a TicketAttachment with the actual attachment contents.
api.get(TicketPost, ticketid, ticketpostid)
Return a TicketPost for a ticket with the given Ticket ID and TicketPost ID.
api.get(TicketNote, ticketid, ticketnoteid)
Return a TicketNote for a ticket with the given Ticket ID and TicketNote ID.

Object persistence methods

kayakoobject.add()
Adds the instance to Kayako.
kayakoobject.save()
Saves an existing object the instance to Kayako.
kayakoobject.delete()
Removes the instance from Kayako

These methods can raise exceptions:

Raises KayakoRequestError if one of the following is true:
  • The action is not available for the object
  • A required object parameter is UnsetParameter or None (add/save)
  • The API URL cannot be reached
Raises KayakoResponseError if one of the following is true:
  • There is an error with the request (not HTTP 200 Ok)
  • The XML is in an unexpected format indicating a possible Kayako version mismatch

Misc API Calls

api.ticket_search(query, ticketid=False, contents=False, author=False, email=False, creatoremail=False, fullname=False, notes=False, usergroup=False, userorganization=False, user=False, tags=False)
Search tickets with a query in the specified fields
api.ticket_search_full(query)
*Shorthand for api.ticket_search. Searches all fields.

Changes

1.1.6
  • Added api.ticket_search_full shorthand function for searching all fields in api.ticket_search

1.1.5

  • Fix Staff.__str__.
  • Ticket.__str__ includes displayid.
  • TicketPost.subject is not returned in any responses, so it is not always available, removed it from TicketPost.__str__.

1.1.4

  • Requires Kayako 4.01.240, use 1.1.3 for Kayako 4.01.204
  • TicketNote now supports get and delete
  • Added api.ticket_search, see Misc API Calls for details.
  • Refactored ticket module into ticket package. This could cause problems if things were not imported like from kayako.objects import X
  • Added TicketCount object. Use api.get_all(TicketCount) to retrieve.
  • Added TicketTimeTrack object. api.get_all(TicketTimeTrack, ticket.id) or api.get(TicketTimeTrack, ticket.id, ticket_time_track_id)
  • Added Ticket.timetracks

Quick Reference

Object Get All Get Add Save Delete
Department Yes Yes Yes Yes Yes
Staff Yes Yes Yes Yes Yes
StaffGroup Yes Yes Yes Yes Yes
Ticket departmentid, ticketstatusid= -1, ownerstaffid= -1, userid= -1 Yes Yes Yes Yes
TicketAttachment ticketid ticketid, attachmentid Yes No Yes
TicketCustomField ticketid No No No No
TicketCount Yes No No No No
TicketNote ticketid Yes Yes No Yes
TicketPost ticketid ticketid, postid Yes No Yes
TicketPriority Yes Yes No No No
TicketStatus Yes Yes No No No
TicketTimeTrack ticketid ticketid, id Yes No Yes
TicketType Yes Yes No No No
User marker=1, maxitems=1000 Yes Yes Yes Yes
UserGroup Yes Yes Yes Yes Yes
UserOrganization Yes Yes Yes Yes Yes