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index df78f2787c..0fdea04925 100644
--- a/openprescribing/templates/faq.html
+++ b/openprescribing/templates/faq.html
@@ -19,7 +19,9 @@ <h2>General</h2>
 <p><a href="#extractdownload">How do I download an extract of the data?</a></p>
 <p><a href="#cite">How do I cite OpenPrescribing?</a></p>
 <p><a href="#timeperiod">What time period does the dataset cover?</a></p>
+<p><a href="#olddata">How can I access data older than available on your website?</a></p>
 <p><a href="#compare">Why do OpenPrescribing figures not always match with other prescribing data analysis platforms?</a></p>
+<p><a href="#subscribe">How do I subscribe/unsubscribe from emails?</a></p>
 
 <h2>Prescribing data</h2>
 <p><a href="#datasource">Where do you get the data from?</a></p>
@@ -73,9 +75,22 @@ <h3 id="cite">How do I cite OpenPrescribing?</h3>
 <h3 id="timeperiod">What time period does the dataset cover?</h3>
 <p>We have data from the past 5 years on OpenPrescribing.net, and from 1998 in the <a href="https://openprescribing.net/long_term_trends/">Long Term Trends section</a>.</p>
 
+<h3 id="olddata">How can I access data older than available on your website?</h3>
+<p>Given our limited resources, we do not routinely provide data not accessible through the website. However, you may be able to access this data yourself. The NHS BSA openly publishes the <a href="https://opendata.nhsbsa.net/dataset/english-prescribing-data-epd">English prescribing dataset</a> dating back to January 2014. If data prior to 2014 is required, the <a href="https://www.nhsbsa.nhs.uk/statistical-collections/prescription-cost-analysis-england">Prescription Cost Analysis dataset</a> is accessible from 1998 onward although is not as detailed as the English Prescribing Dataset.</p>
+
 <h3 id="compare">Why do OpenPrescribing figures not always match with other prescribing data analysis platforms?</h3>
 <p>At OpenPrescribing we anticipate that our results will not always be exactly the same as those displayed on alternative data analysis platforms. There are two common reasons for this. Firstly, different platforms may use different underlying datasets. At OpenPrescribing we use two openly available datasets: the <a href="https://www.nhsbsa.nhs.uk/prescription-data/prescribing-data/english-prescribing-data-epd">English Prescribing dataset (EPD)</a> and the <a href="https://www.nhsbsa.nhs.uk/prescription-data/dispensing-data/prescription-cost-analysis-pca-data"> Prescription Cost Analysis (PCA)</a>. Secondly, different platforms will make different choices in their analytic code for preparing the data and displaying it to users.</p>
 <p>All our code used in data preparation, analysis and visualisation is openly available on the Bennett Institute <a href="https://github.com/ebmdatalab/openprescribing"> Github</a> for inspection and re-use by anyone. You can also click on the "<i>view technical details for this measure</i>" link in each measure to show exactly what code we are using to create it.</p>
+
+<h3 id="subscribe">How do I subscribe/unsubscribe from emails?</h3>
+<p>You can subscribe to our monthly prescribing update emails by going to the dashboard for your chosen organisation (for example by using the "Area and Practice Dashboards" option from our navigation bar), then entering your email address under the "Sign up for alerts or updates" section:</p>
+<img src="{% static 'img/subscribe_example.png' %}" alt="Sign up for alerts or updates box example"/>
+<p>From the organisation dashboard you can also navigate to the price concessions dashboard and subscribe for regular price concession data email alerts:</p>
+<img src="{% static 'img/price_concessions_email_box.png' %}" alt="Sign up for price concession alerts box example"/>
+<p>You can also subscribe to our <a href="https://openprescribing.net/contact/">regular OpenPrescribing newsletter updates</a></p>
+<p>You can unsubscribe or manage your alerts by following the link included at the bottom of all our emails:</p>
+<img src="{% static 'img/unsubscribe_link.png' %}" alt="Managed alerts/unsubscribe link example"/>
+
 <h2>Prescribing Dataset</h2>
 
 <h3 id="datasource">Where do you get the data from?</h3>
@@ -94,7 +109,7 @@ <h3 id="prescitem">What is a prescription item?</h3>
 </p>
 <p>
   For more detail see the NHS Digital Practice level prescribing 
-  <a https://digital.nhs.uk/data-and-information/areas-of-interest/prescribing/practice-level-prescribing-in-england-a-summary/practice-level-prescribing-glossary-of-terms#items">glossary of terms</a>
+  <a href="https://digital.nhs.uk/data-and-information/areas-of-interest/prescribing/practice-level-prescribing-in-england-a-summary/practice-level-prescribing-glossary-of-terms#items">glossary of terms</a>
 </p>
 
 <h3 id="prescquantity">What does quantity mean?</h3>