From b500dd8974d4bc349127b9eb91a2d5d243bf5f91 Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Tue, 20 Aug 2024 00:12:02 -0400
Subject: [PATCH 01/22] Create claims.md

---
 .../specific-topics-and-programs/claims.md    | 42 +++++++++++++++++++
 1 file changed, 42 insertions(+)
 create mode 100644 src/_content-style-guide/specific-topics-and-programs/claims.md

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims.md b/src/_content-style-guide/specific-topics-and-programs/claims.md
new file mode 100644
index 000000000..9bd526121
--- /dev/null
+++ b/src/_content-style-guide/specific-topics-and-programs/claims.md
@@ -0,0 +1,42 @@
+---
+layout: content-style-guide
+permalink: /content-style-guide/specific-topics-and-programs/claims
+has-parent: /content-style-guide/specific-topics-and-programs/
+title: Claims
+intro-text: "The information on this page will help you use consistent language about claims and applications across communication channels."
+anchors:
+ - anchor: Considerations
+ - anchor: Related terms
+ - anchor: Resources
+---
+
+## Considerations
+
+We use the word claim intentionally to reflect that Veterans who are filing for disability-or filing a claim for reimbursement-have a right to that compensation. Merriam-Webster defines "claim" as an action "to assert to be rightfully one's own." 
+
+## Related terms
+
+**apply**
+: We use this term in the context of someone submitting an initial application for benefits. In general, a Veteran will "apply" for health care and "file a claim" for disability.
+
+**claim**
+: In most cases we use this term in the context of someone filing a disability claim. We also use this term in the context of reimbursement and after someone applies for a benefit and has been judged eligible. For example, a Veteran may file a travel reimbursement claim. 
+
+**claim exam**
+: We use claim exams to determine if a Veteran has a service-connected disability. We also use claim exams to rate that disability.
+: - Note: This term is evolving. For now, on first mention on a page, use “VA claim exam (also known as a compensation and pension, or C&P, exam).” After first mention, use “VA claim exam” or “claim exam.”
+
+**file**
+: We use this term to refer to the actual file a Veteran is uploading from their device. These may not be “documents” as in .doc. They could be .pdf, .jpg, .png, or other file types.
+: - Note: Button text on file upload screens should say "Upload file," not "Upload document" or "Upload evidence."
+
+**document**
+: We use this term to refer to the digital or paper item a Veteran is submitting as evidence.
+: - Note: File input screens in form flows should use "document" in the screen header. For example, "Upload your supporting documents."
+
+**evidence**
+: We use evidence to refer to all documents and information you submit to support your claim or application. We define evidence as “supporting documents or information.” A document or information becomes evidence when it gets attached to claim or application.
+
+## Resources
+
+- [Check your VA claim, decision review, or appeal status](https://www.va.gov/claim-or-appeal-status/)

From ea937c244e8b95e30d3eaf7a36f5ddfc8a7dae7f Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Mon, 26 Aug 2024 16:53:48 -0400
Subject: [PATCH 02/22] Update claims.md

minor tweaks
---
 .../specific-topics-and-programs/claims.md                  | 6 +++---
 1 file changed, 3 insertions(+), 3 deletions(-)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims.md b/src/_content-style-guide/specific-topics-and-programs/claims.md
index 9bd526121..0a7107e7d 100644
--- a/src/_content-style-guide/specific-topics-and-programs/claims.md
+++ b/src/_content-style-guide/specific-topics-and-programs/claims.md
@@ -2,7 +2,7 @@
 layout: content-style-guide
 permalink: /content-style-guide/specific-topics-and-programs/claims
 has-parent: /content-style-guide/specific-topics-and-programs/
-title: Claims
+title: Claims and applications
 intro-text: "The information on this page will help you use consistent language about claims and applications across communication channels."
 anchors:
  - anchor: Considerations
@@ -12,7 +12,7 @@ anchors:
 
 ## Considerations
 
-We use the word claim intentionally to reflect that Veterans who are filing for disability-or filing a claim for reimbursement-have a right to that compensation. Merriam-Webster defines "claim" as an action "to assert to be rightfully one's own." 
+This is a living document. We'll update this page as we learn more and evolve our language. 
 
 ## Related terms
 
@@ -20,7 +20,7 @@ We use the word claim intentionally to reflect that Veterans who are filing for
 : We use this term in the context of someone submitting an initial application for benefits. In general, a Veteran will "apply" for health care and "file a claim" for disability.
 
 **claim**
-: In most cases we use this term in the context of someone filing a disability claim. We also use this term in the context of reimbursement and after someone applies for a benefit and has been judged eligible. For example, a Veteran may file a travel reimbursement claim. 
+: In most cases we use this term in the context of someone filing a disability claim. We also use this term in the context of reimbursement and after someone applies for a benefit and has been judged eligible. For example, a Veteran may file a travel reimbursement claim. We use the word claim intentionally to reflect that Veterans who are filing for disability-or filing a claim for reimbursement-have a right to that compensation. 
 
 **claim exam**
 : We use claim exams to determine if a Veteran has a service-connected disability. We also use claim exams to rate that disability.

From 6cb46e2fbb34ab84512ef2b2c025ba2cb0106584 Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Mon, 26 Aug 2024 16:55:14 -0400
Subject: [PATCH 03/22] Update claims.md

---
 src/_content-style-guide/specific-topics-and-programs/claims.md | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims.md b/src/_content-style-guide/specific-topics-and-programs/claims.md
index 0a7107e7d..15522ffee 100644
--- a/src/_content-style-guide/specific-topics-and-programs/claims.md
+++ b/src/_content-style-guide/specific-topics-and-programs/claims.md
@@ -12,7 +12,7 @@ anchors:
 
 ## Considerations
 
-This is a living document. We'll update this page as we learn more and evolve our language. 
+Since we are always iterating on our site, existing pages may not always reflect the latest decisions on this page yet until the content team can update them. If you have questions about any content, feel free to ask the Sitewide content, accessibility, and information architecture team. 
 
 ## Related terms
 

From 266e29bc88c00046804a0af9cccf3a5b0c81ae9a Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Mon, 26 Aug 2024 16:56:57 -0400
Subject: [PATCH 04/22] Update claims.md

tweak
---
 .../specific-topics-and-programs/claims.md                    | 4 ++--
 1 file changed, 2 insertions(+), 2 deletions(-)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims.md b/src/_content-style-guide/specific-topics-and-programs/claims.md
index 15522ffee..1317264bc 100644
--- a/src/_content-style-guide/specific-topics-and-programs/claims.md
+++ b/src/_content-style-guide/specific-topics-and-programs/claims.md
@@ -12,7 +12,7 @@ anchors:
 
 ## Considerations
 
-Since we are always iterating on our site, existing pages may not always reflect the latest decisions on this page yet until the content team can update them. If you have questions about any content, feel free to ask the Sitewide content, accessibility, and information architecture team. 
+Existing pages on VA.gov may not always reflect the latest decisions. If you have questions about any content, feel free to ask the Sitewide content, accessibility, and information architecture team. 
 
 ## Related terms
 
@@ -20,7 +20,7 @@ Since we are always iterating on our site, existing pages may not always reflect
 : We use this term in the context of someone submitting an initial application for benefits. In general, a Veteran will "apply" for health care and "file a claim" for disability.
 
 **claim**
-: In most cases we use this term in the context of someone filing a disability claim. We also use this term in the context of reimbursement and after someone applies for a benefit and has been judged eligible. For example, a Veteran may file a travel reimbursement claim. We use the word claim intentionally to reflect that Veterans who are filing for disability-or filing a claim for reimbursement-have a right to that compensation. 
+: In most cases we use this term in the context of someone filing a disability claim. We also use this term in the context of reimbursement and after someone applies for a benefit and has been judged eligible. For example, a Veteran may file a travel reimbursement claim. We use this term intentionally to reflect that Veterans who are filing for disability-or filing a claim for reimbursement-have a right to that compensation. 
 
 **claim exam**
 : We use claim exams to determine if a Veteran has a service-connected disability. We also use claim exams to rate that disability.

From 528985816e54a36a0dccdc674f141507000c6b21 Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Mon, 26 Aug 2024 16:57:45 -0400
Subject: [PATCH 05/22] Update claims.md

---
 src/_content-style-guide/specific-topics-and-programs/claims.md | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims.md b/src/_content-style-guide/specific-topics-and-programs/claims.md
index 1317264bc..499e02a64 100644
--- a/src/_content-style-guide/specific-topics-and-programs/claims.md
+++ b/src/_content-style-guide/specific-topics-and-programs/claims.md
@@ -12,7 +12,7 @@ anchors:
 
 ## Considerations
 
-Existing pages on VA.gov may not always reflect the latest decisions. If you have questions about any content, feel free to ask the Sitewide content, accessibility, and information architecture team. 
+Existing pages on VA.gov may not always reflect the latest decisions documented here. If you have questions about any content, feel free to ask the Sitewide content, accessibility, and information architecture team. 
 
 ## Related terms
 

From d22a91e65b02e9152df7456e647ccee1433e7a37 Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Tue, 27 Aug 2024 08:59:39 -0400
Subject: [PATCH 06/22] Update claims.md

---
 .../specific-topics-and-programs/claims.md                    | 4 +++-
 1 file changed, 3 insertions(+), 1 deletion(-)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims.md b/src/_content-style-guide/specific-topics-and-programs/claims.md
index 499e02a64..fd45dae60 100644
--- a/src/_content-style-guide/specific-topics-and-programs/claims.md
+++ b/src/_content-style-guide/specific-topics-and-programs/claims.md
@@ -12,7 +12,9 @@ anchors:
 
 ## Considerations
 
-Existing pages on VA.gov may not always reflect the latest decisions documented here. If you have questions about any content, feel free to ask the Sitewide content, accessibility, and information architecture team. 
+= We use the terms "claim," "application," and "request" throughout forms on VA.gov. We use these terms intentionally, and they are not always interchangeable.  
+- In reusable content (like an alert) that appears in many types of online forms and static pages, generally use "form" instead of "claim," "application," or "request." 
+- Existing pages on VA.gov may not always reflect the latest decisions documented here. If you have questions about any content, feel free to ask the Sitewide content, accessibility, and information architecture team. 
 
 ## Related terms
 

From 90984bf2b21167e41caa533cfcfc85db3e596ae8 Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Tue, 27 Aug 2024 09:00:15 -0400
Subject: [PATCH 07/22] Rename claims.md to claims-and-applications.md

---
 .../{claims.md => claims-and-applications.md}                     | 0
 1 file changed, 0 insertions(+), 0 deletions(-)
 rename src/_content-style-guide/specific-topics-and-programs/{claims.md => claims-and-applications.md} (100%)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims.md b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
similarity index 100%
rename from src/_content-style-guide/specific-topics-and-programs/claims.md
rename to src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md

From d86e6c8fecd8e96150e504f87cf0c8dfb41295a2 Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Tue, 27 Aug 2024 09:15:34 -0400
Subject: [PATCH 08/22] Update claims-and-applications.md

---
 .../specific-topics-and-programs/claims-and-applications.md     | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
index fd45dae60..28849a7fc 100644
--- a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
+++ b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
@@ -12,7 +12,7 @@ anchors:
 
 ## Considerations
 
-= We use the terms "claim," "application," and "request" throughout forms on VA.gov. We use these terms intentionally, and they are not always interchangeable.  
+- We use the terms "claim," "application," and "request" throughout forms on VA.gov. We use these terms intentionally, and they are not always interchangeable.  
 - In reusable content (like an alert) that appears in many types of online forms and static pages, generally use "form" instead of "claim," "application," or "request." 
 - Existing pages on VA.gov may not always reflect the latest decisions documented here. If you have questions about any content, feel free to ask the Sitewide content, accessibility, and information architecture team. 
 

From bbdea769082d81d3f38aa1f742e23bed2d38168b Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Tue, 27 Aug 2024 09:50:27 -0400
Subject: [PATCH 09/22] Update claims-and-applications.md

---
 .../claims-and-applications.md                         | 10 ++++++----
 1 file changed, 6 insertions(+), 4 deletions(-)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
index 28849a7fc..fe49c56b7 100644
--- a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
+++ b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
@@ -12,9 +12,11 @@ anchors:
 
 ## Considerations
 
-- We use the terms "claim," "application," and "request" throughout forms on VA.gov. We use these terms intentionally, and they are not always interchangeable.  
-- In reusable content (like an alert) that appears in many types of online forms and static pages, generally use "form" instead of "claim," "application," or "request." 
-- Existing pages on VA.gov may not always reflect the latest decisions documented here. If you have questions about any content, feel free to ask the Sitewide content, accessibility, and information architecture team. 
+- We use the terms "claim," "application," and "request" throughout VA.gov. We use these terms intentionally, and they often aren't interchangeable.  
+- In reusable content that appears in many types of online forms and static pages (like an alert), generally use the general term "form" instead of "claim," "application," or "request" to avoid confusion.  
+Like this: "Thank you for submitting your form on VA.gov"  
+Not this: "Thank you for submitting your application on VA.gov"
+- Existing pages on VA.gov may not always reflect the latest decisions documented here. If you have questions about any content, feel free to ask the content and information architecture team. 
 
 ## Related terms
 
@@ -22,7 +24,7 @@ anchors:
 : We use this term in the context of someone submitting an initial application for benefits. In general, a Veteran will "apply" for health care and "file a claim" for disability.
 
 **claim**
-: In most cases we use this term in the context of someone filing a disability claim. We also use this term in the context of reimbursement and after someone applies for a benefit and has been judged eligible. For example, a Veteran may file a travel reimbursement claim. We use this term intentionally to reflect that Veterans who are filing for disability-or filing a claim for reimbursement-have a right to that compensation. 
+: In most cases we use this term in the context of someone filing a disability claim. We also use this term in the context of reimbursement and after someone applies for a benefit and has been judged eligible. For example, a Veteran may file a travel reimbursement claim. We use this term to reflect that Veterans who are filing for disability-or filing a claim for reimbursement-have a right to that compensation. 
 
 **claim exam**
 : We use claim exams to determine if a Veteran has a service-connected disability. We also use claim exams to rate that disability.

From b9fffeacae238fe0767b186acaa60486532347ca Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Tue, 27 Aug 2024 09:50:50 -0400
Subject: [PATCH 10/22] Update claims-and-applications.md

---
 .../specific-topics-and-programs/claims-and-applications.md     | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
index fe49c56b7..904b62cdf 100644
--- a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
+++ b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
@@ -16,7 +16,7 @@ anchors:
 - In reusable content that appears in many types of online forms and static pages (like an alert), generally use the general term "form" instead of "claim," "application," or "request" to avoid confusion.  
 Like this: "Thank you for submitting your form on VA.gov"  
 Not this: "Thank you for submitting your application on VA.gov"
-- Existing pages on VA.gov may not always reflect the latest decisions documented here. If you have questions about any content, feel free to ask the content and information architecture team. 
+- Existing pages on VA.gov may not always reflect the latest decisions documented here. If you have questions about any content, feel free to ask the content and information architecture (CAIA) team. 
 
 ## Related terms
 

From c20eceaa428c17959e84f758550fc6d5554a22e5 Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Tue, 27 Aug 2024 09:53:33 -0400
Subject: [PATCH 11/22] Update claims-and-applications.md

---
 .../specific-topics-and-programs/claims-and-applications.md   | 4 ++--
 1 file changed, 2 insertions(+), 2 deletions(-)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
index 904b62cdf..c97495014 100644
--- a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
+++ b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
@@ -12,8 +12,8 @@ anchors:
 
 ## Considerations
 
-- We use the terms "claim," "application," and "request" throughout VA.gov. We use these terms intentionally, and they often aren't interchangeable.  
-- In reusable content that appears in many types of online forms and static pages (like an alert), generally use the general term "form" instead of "claim," "application," or "request" to avoid confusion.  
+- We use the terms "claim," "application," and "request" throughout VA.gov intentionally, and they often aren't interchangeable.  
+- In reusable content that appears in many types of applications, requests, and static pages (like an alert), use the general term "form" instead of "claim," "application," or "request" to avoid confusion.  
 Like this: "Thank you for submitting your form on VA.gov"  
 Not this: "Thank you for submitting your application on VA.gov"
 - Existing pages on VA.gov may not always reflect the latest decisions documented here. If you have questions about any content, feel free to ask the content and information architecture (CAIA) team. 

From 2ba2adf9a8700bf73b0922818fd7051620ee0c4f Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Tue, 27 Aug 2024 10:06:13 -0400
Subject: [PATCH 12/22] Update claims-and-applications.md

initial edits after discussing with Danielle and Laura
---
 .../specific-topics-and-programs/claims-and-applications.md   | 4 +++-
 1 file changed, 3 insertions(+), 1 deletion(-)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
index c97495014..a922d6098 100644
--- a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
+++ b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
@@ -21,11 +21,13 @@ Not this: "Thank you for submitting your application on VA.gov"
 ## Related terms
 
 **apply**
-: We use this term in the context of someone submitting an initial application for benefits. In general, a Veteran will "apply" for health care and "file a claim" for disability.
+: We use this term in the context of someone submitting an initial application for benefits. In general, a Veteran will "apply" for any non-disability benefit (including pension and DIC benefits) and "file a claim" for disability.
 
 **claim**
 : In most cases we use this term in the context of someone filing a disability claim. We also use this term in the context of reimbursement and after someone applies for a benefit and has been judged eligible. For example, a Veteran may file a travel reimbursement claim. We use this term to reflect that Veterans who are filing for disability-or filing a claim for reimbursement-have a right to that compensation. 
 
+Example: You apply for a disability rating. After you get your rating, you file a claim for your compensation.
+
 **claim exam**
 : We use claim exams to determine if a Veteran has a service-connected disability. We also use claim exams to rate that disability.
 : - Note: This term is evolving. For now, on first mention on a page, use “VA claim exam (also known as a compensation and pension, or C&P, exam).” After first mention, use “VA claim exam” or “claim exam.”

From a8a55c47f4efcf30a7fb69e951e0d22751777072 Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Wed, 16 Oct 2024 14:48:28 -0400
Subject: [PATCH 13/22] Update claims-and-applications.md

adding life insurance
---
 .../specific-topics-and-programs/claims-and-applications.md     | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
index a922d6098..06a873ecb 100644
--- a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
+++ b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
@@ -24,7 +24,7 @@ Not this: "Thank you for submitting your application on VA.gov"
 : We use this term in the context of someone submitting an initial application for benefits. In general, a Veteran will "apply" for any non-disability benefit (including pension and DIC benefits) and "file a claim" for disability.
 
 **claim**
-: In most cases we use this term in the context of someone filing a disability claim. We also use this term in the context of reimbursement and after someone applies for a benefit and has been judged eligible. For example, a Veteran may file a travel reimbursement claim. We use this term to reflect that Veterans who are filing for disability-or filing a claim for reimbursement-have a right to that compensation. 
+: In most cases we use this term in the context of someone filing a disability claim. We also use this term in the context of reimbursement and after someone applies for a benefit and has been judged eligible. For example, a Veteran may file a travel reimbursement claim. We use this term to reflect that Veterans who are filing for disability-or filing a claim for reimbursement-have a right to that compensation. We also use claim in the context of life insurance. 
 
 Example: You apply for a disability rating. After you get your rating, you file a claim for your compensation.
 

From 62b7e77fded1e1930e8f43f13de3509a38feb5c4 Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Wed, 6 Nov 2024 17:50:43 -0500
Subject: [PATCH 14/22] Update claims-and-applications.md

---
 .../specific-topics-and-programs/claims-and-applications.md     | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
index 06a873ecb..02c53bf80 100644
--- a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
+++ b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
@@ -24,7 +24,7 @@ Not this: "Thank you for submitting your application on VA.gov"
 : We use this term in the context of someone submitting an initial application for benefits. In general, a Veteran will "apply" for any non-disability benefit (including pension and DIC benefits) and "file a claim" for disability.
 
 **claim**
-: In most cases we use this term in the context of someone filing a disability claim. We also use this term in the context of reimbursement and after someone applies for a benefit and has been judged eligible. For example, a Veteran may file a travel reimbursement claim. We use this term to reflect that Veterans who are filing for disability-or filing a claim for reimbursement-have a right to that compensation. We also use claim in the context of life insurance. 
+: In most cases we use this term in the context of someone filing a disability claim. We also use this term in the context of reimbursement and after someone applies for a benefit and has been judged eligible. For example, a Veteran may file a travel reimbursement claim or a life insurance claim. We use this term to reflect that Veterans who are filing for disability-or filing a claim for reimbursement-have a right to that compensation.
 
 Example: You apply for a disability rating. After you get your rating, you file a claim for your compensation.
 

From c0f0fd926c83c169918461768a8ac92aeffc460c Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Wed, 6 Nov 2024 17:53:17 -0500
Subject: [PATCH 15/22] Update claims-and-applications.md

minor copy tweak
---
 .../specific-topics-and-programs/claims-and-applications.md     | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
index 02c53bf80..d6914ef58 100644
--- a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
+++ b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
@@ -41,7 +41,7 @@ Example: You apply for a disability rating. After you get your rating, you file
 : - Note: File input screens in form flows should use "document" in the screen header. For example, "Upload your supporting documents."
 
 **evidence**
-: We use evidence to refer to all documents and information you submit to support your claim or application. We define evidence as “supporting documents or information.” A document or information becomes evidence when it gets attached to claim or application.
+: We use evidence to refer to all documents and information you submit to support your claim or application. We define evidence as “supporting documents or information.” Supporting documents and other information become evidence when they get attached to a claim or application.
 
 ## Resources
 

From e79bc1148011861a02f3978b135cec80cf4bd7bf Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Wed, 6 Nov 2024 18:09:51 -0500
Subject: [PATCH 16/22] Update claims-and-applications.md

added language for "claimant"
---
 .../claims-and-applications.md                             | 7 +++++++
 1 file changed, 7 insertions(+)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
index d6914ef58..70cb0da11 100644
--- a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
+++ b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
@@ -28,6 +28,13 @@ Not this: "Thank you for submitting your application on VA.gov"
 
 Example: You apply for a disability rating. After you get your rating, you file a claim for your compensation.
 
+**claimant** 
+: We sometimes use this term to refer to the person with the claim, especially if the person is not a Veteran. Or if they are not the person submitting the form (for example: "I'm signing for the claimant"). Always define the term on the first instance as "person with the claim." When possible, use specific plain language instead of "claimant," like "Veteran's spouse" or "Veteran's child." 
+
+Example
+Like this: "I'm the spouse, dependent, survivor, or caregiver of a Veteran, and I have an existing claim."
+Not this: "I'm a non-Veteran claimant."
+
 **claim exam**
 : We use claim exams to determine if a Veteran has a service-connected disability. We also use claim exams to rate that disability.
 : - Note: This term is evolving. For now, on first mention on a page, use “VA claim exam (also known as a compensation and pension, or C&P, exam).” After first mention, use “VA claim exam” or “claim exam.”

From d3d499172f1a2f613aa54891e02e8089c6117121 Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Wed, 6 Nov 2024 18:11:46 -0500
Subject: [PATCH 17/22] Update claims-and-applications.md

added sponsor
---
 .../specific-topics-and-programs/claims-and-applications.md  | 5 +++++
 1 file changed, 5 insertions(+)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
index 70cb0da11..9e9c92d12 100644
--- a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
+++ b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
@@ -50,6 +50,11 @@ Not this: "I'm a non-Veteran claimant."
 **evidence**
 : We use evidence to refer to all documents and information you submit to support your claim or application. We define evidence as “supporting documents or information.” Supporting documents and other information become evidence when they get attached to a claim or application.
 
+**sponsor** 
+: We use this word in forms and other content to refer to the Veteran who earned the benefits that a family member may be using. It's OK to use the word sponsor but lead with the plain language definition. 
+
+Example: the Veteran you're connected to (called your "sponsor")
+
 ## Resources
 
 - [Check your VA claim, decision review, or appeal status](https://www.va.gov/claim-or-appeal-status/)

From 3b7f5fe758b4db24cef46c514b082b542008845e Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Wed, 6 Nov 2024 18:42:19 -0500
Subject: [PATCH 18/22] Update claims-and-applications.md

---
 .../specific-topics-and-programs/claims-and-applications.md      | 1 -
 1 file changed, 1 deletion(-)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
index 9e9c92d12..4eac7af7d 100644
--- a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
+++ b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
@@ -31,7 +31,6 @@ Example: You apply for a disability rating. After you get your rating, you file
 **claimant** 
 : We sometimes use this term to refer to the person with the claim, especially if the person is not a Veteran. Or if they are not the person submitting the form (for example: "I'm signing for the claimant"). Always define the term on the first instance as "person with the claim." When possible, use specific plain language instead of "claimant," like "Veteran's spouse" or "Veteran's child." 
 
-Example
 Like this: "I'm the spouse, dependent, survivor, or caregiver of a Veteran, and I have an existing claim."
 Not this: "I'm a non-Veteran claimant."
 

From 04eacfc97de5be8c48d077f7a8643fba7355e6d9 Mon Sep 17 00:00:00 2001
From: laurwill <104158104+laurwill@users.noreply.github.com>
Date: Thu, 7 Nov 2024 09:58:34 -0500
Subject: [PATCH 19/22] Update claims-and-applications.md

---
 .../claims-and-applications.md                       | 12 ++++++------
 1 file changed, 6 insertions(+), 6 deletions(-)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
index 4eac7af7d..8566188ca 100644
--- a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
+++ b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
@@ -12,7 +12,7 @@ anchors:
 
 ## Considerations
 
-- We use the terms "claim," "application," and "request" throughout VA.gov intentionally, and they often aren't interchangeable.  
+- We use the terms "claim" and "application" intentionally, and they often aren't interchangeable. We also use other related terms like "request" and "authorization" to refer to other types of VA forms.
 - In reusable content that appears in many types of applications, requests, and static pages (like an alert), use the general term "form" instead of "claim," "application," or "request" to avoid confusion.  
 Like this: "Thank you for submitting your form on VA.gov"  
 Not this: "Thank you for submitting your application on VA.gov"
@@ -20,16 +20,16 @@ Not this: "Thank you for submitting your application on VA.gov"
 
 ## Related terms
 
-**apply**
+**application** (noun) and **apply** (verb)
 : We use this term in the context of someone submitting an initial application for benefits. In general, a Veteran will "apply" for any non-disability benefit (including pension and DIC benefits) and "file a claim" for disability.
 
-**claim**
+**claim** (noun) and **file a claim** (verb)
 : In most cases we use this term in the context of someone filing a disability claim. We also use this term in the context of reimbursement and after someone applies for a benefit and has been judged eligible. For example, a Veteran may file a travel reimbursement claim or a life insurance claim. We use this term to reflect that Veterans who are filing for disability-or filing a claim for reimbursement-have a right to that compensation.
 
 Example: You apply for a disability rating. After you get your rating, you file a claim for your compensation.
 
-**claimant** 
-: We sometimes use this term to refer to the person with the claim, especially if the person is not a Veteran. Or if they are not the person submitting the form (for example: "I'm signing for the claimant"). Always define the term on the first instance as "person with the claim." When possible, use specific plain language instead of "claimant," like "Veteran's spouse" or "Veteran's child." 
+**claimant** and **applicant**
+: We sometimes use this term to refer to the person with the claim or the person applying for the benefit—especially if the person is not a Veteran, or if they are not the person submitting the form (for example: "I'm signing for the claimant"). Always define the term on the first instance as "person with the claim" or "person applying for this benefit." When possible, use specific plain language instead, like "Veteran's spouse" or "Veteran's child." 
 
 Like this: "I'm the spouse, dependent, survivor, or caregiver of a Veteran, and I have an existing claim."
 Not this: "I'm a non-Veteran claimant."
@@ -38,7 +38,7 @@ Not this: "I'm a non-Veteran claimant."
 : We use claim exams to determine if a Veteran has a service-connected disability. We also use claim exams to rate that disability.
 : - Note: This term is evolving. For now, on first mention on a page, use “VA claim exam (also known as a compensation and pension, or C&P, exam).” After first mention, use “VA claim exam” or “claim exam.”
 
-**file**
+**file** (noun)
 : We use this term to refer to the actual file a Veteran is uploading from their device. These may not be “documents” as in .doc. They could be .pdf, .jpg, .png, or other file types.
 : - Note: Button text on file upload screens should say "Upload file," not "Upload document" or "Upload evidence."
 

From 51e5198205d01b6f24ac86a7a919eef9896fe5a1 Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Thu, 7 Nov 2024 10:33:39 -0500
Subject: [PATCH 20/22] Update claims-and-applications.md

adding changes discussed with LW and DT
---
 .../specific-topics-and-programs/claims-and-applications.md | 6 +++---
 1 file changed, 3 insertions(+), 3 deletions(-)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
index 8566188ca..842e138bc 100644
--- a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
+++ b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
@@ -16,7 +16,9 @@ anchors:
 - In reusable content that appears in many types of applications, requests, and static pages (like an alert), use the general term "form" instead of "claim," "application," or "request" to avoid confusion.  
 Like this: "Thank you for submitting your form on VA.gov"  
 Not this: "Thank you for submitting your application on VA.gov"
-- Existing pages on VA.gov may not always reflect the latest decisions documented here. If you have questions about any content, feel free to ask the content and information architecture (CAIA) team. 
+- Updated standards can take time to implement across all content on VA.gov pages and interactive forms and tools. Existing content on VA.gov, including the claims status tool, may not always reflect the latest decisions documented here. If you have questions about any content, feel free to ask the content and information architecture (CAIA) team.
+
+**Note:** We're working on style guidance for additional types of VA forms and for how to refer to different people involved in submitting forms, like third-party representatives. Check back soon.
 
 ## Related terms
 
@@ -26,8 +28,6 @@ Not this: "Thank you for submitting your application on VA.gov"
 **claim** (noun) and **file a claim** (verb)
 : In most cases we use this term in the context of someone filing a disability claim. We also use this term in the context of reimbursement and after someone applies for a benefit and has been judged eligible. For example, a Veteran may file a travel reimbursement claim or a life insurance claim. We use this term to reflect that Veterans who are filing for disability-or filing a claim for reimbursement-have a right to that compensation.
 
-Example: You apply for a disability rating. After you get your rating, you file a claim for your compensation.
-
 **claimant** and **applicant**
 : We sometimes use this term to refer to the person with the claim or the person applying for the benefit—especially if the person is not a Veteran, or if they are not the person submitting the form (for example: "I'm signing for the claimant"). Always define the term on the first instance as "person with the claim" or "person applying for this benefit." When possible, use specific plain language instead, like "Veteran's spouse" or "Veteran's child." 
 

From a0ec06bde872d1a6856c4931949312e6922e38db Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Wed, 13 Nov 2024 12:29:32 -0500
Subject: [PATCH 21/22] Update index.md

Adding subpage
---
 src/_content-style-guide/specific-topics-and-programs/index.md | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/src/_content-style-guide/specific-topics-and-programs/index.md b/src/_content-style-guide/specific-topics-and-programs/index.md
index 6f6474e29..cab6cb41a 100644
--- a/src/_content-style-guide/specific-topics-and-programs/index.md
+++ b/src/_content-style-guide/specific-topics-and-programs/index.md
@@ -6,6 +6,7 @@ intro-text: "Read this page to learn how this style guide section can help you a
 sub-pages:
   - sub-page: Payments and debts
   - sub-page: Sign in and identity verification
+  - sub-page: Claims and applications
 ---
 
 ## How this section helps VA content creators
@@ -44,7 +45,6 @@ We’ll continue to add entries to this section over time.
 Entries coming soon: 
 
 - Appointments 
-- Claims 
 - Medical records 
 - Messaging 
 - Prescriptions 

From 938ef325d94b33f8811d4247d179eeb13bd58d61 Mon Sep 17 00:00:00 2001
From: Megan Zehnder <72934749+megzehn@users.noreply.github.com>
Date: Wed, 13 Nov 2024 12:31:37 -0500
Subject: [PATCH 22/22] Update claims-and-applications.md

changing permalink to match title
---
 .../specific-topics-and-programs/claims-and-applications.md     | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
index 842e138bc..c4d99194b 100644
--- a/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
+++ b/src/_content-style-guide/specific-topics-and-programs/claims-and-applications.md
@@ -1,6 +1,6 @@
 ---
 layout: content-style-guide
-permalink: /content-style-guide/specific-topics-and-programs/claims
+permalink: /content-style-guide/specific-topics-and-programs/claims-and-applications
 has-parent: /content-style-guide/specific-topics-and-programs/
 title: Claims and applications
 intro-text: "The information on this page will help you use consistent language about claims and applications across communication channels."