[a11y Support] CAIA A11Ys - Research Support Log

[sara-amanda]

a11y Research Support History

Note

High-Level Overview

Overall Research Completed in 2023 and 2024

Data as of 4/17/2024

• Number of Studies: 17
• AT Sessions Covered: 75
• Pilots Run: 15 (76.5% of studies)

2024 Research Support

Data as of 4/17/2024

• Number of Studies: 9
• AT Sessions Covered: 46
• Pilots Run: 11 (100% of studies)
• Complete - 2024 Research Reporting

2023 Research Support

• Number of Studies: 8
• AT Sessions Covered: 29
• Pilots Run: 4 (50% of studies)

About this Ticket

• Study date(s), teams supported, sessions covered, pilot(s) run, assistive tech used in sessions, device(s) tested and operating systems are accounted for in the task list in this ticket.
• This ticket is an ongoing aggregation of CAIA A11y research participation.

2024 Research Study Totals

Toggle to view details for 2024 user research studies

2024 Research Support

Complete - 2024 Research Reporting

Data as of 4/17/2024

• Number of Studies: 9
• AT Sessions Covered: 46
• Pilots Run: 11 (100% of studies)

Study Date(s)	Team Supported	Sessions Covered	Pilot(s) Run	Assistive Tech	Device(s)	Operating System	Ticket No.
01/23/2024 to 2/07/2024	Public Websites	1	2	MacOS Voiceover MacOS screen magnifier	Desktop	Mac	73242
01/24/2024 to 2/06/2024	Disability Benefits Employee Experience	2	1	MacOS VoiceOver Fusion TalkBack	Desktop Mobile	Mac Windows Android	69999
01/25/2024 to 1/31/2024	Cartography	4	0	iOS Voiceover iOS screen magnifier MacOS VoiceOver Siri MERLIN	Desktop Mobile	Android iOS Mac	73996
01/26/2024 to 1/30/2024	Authenticated Experience	2	1	MacOS VoiceOver iOS VoiceOver JAWS	Desktop Mobile	Mac Windows iOS	73875
02/21/2024 to 3/6/2024	Debt Resolution	3	1	TBD	TBD	TBD	76030
02/23/2024 to 04/01/2024	Authentication Experience (My VA)	3	1	MacOS Voiceover iPadOS VoiceOver ZoomText JAWS	Desktop iPad	MacOS iPadOS Windows	79324
03/25/2024 to 04/12/2024	Accredited Representative Management	7	2	MacOS Voiceover MacOS screen magnifier iOS VoiceOver Android TalkBack Dragon	Desktop Mobile iPad	MacOS iOS Android (Samsung) iPadOS Windows (Parallels) Windows	76386
03/28/2024 to 03/15/2024	MHV on VA.gov	1	14	Windows Magnifier MacOS Voiceover iOS VoiceOver JAWS Dragon Narrator TalkBack	Desktop Mobile	Mac Windows	77076

It was determined that these studies weren't needed, and so they weren't included in the table above:

• [CAIA A11y Research]: Ask VA Tool (January 2024) #66774
• [CAIA a11y Research] VYE Research (TBD - Pending AT Recruitment) #69086

2023 Research Study Totals

Toggle to view details for 2023 user research studies

2023 Research Support

• Number of Studies: 8
• AT Sessions Covered: 29
• Pilots Run: 4 (50% of studies)

Study Date(s)	Team Supported	Sessions Covered	Pilot(s) Run	Assistive Tech	Device(s)	Operating System	Ticket No.
03/30/2023 to 04/4/2023	Authenticated Experience	3	1	JAWS, iOS VoiceOver, Desktop Zoom Text	Mobile and Desktop	?	54900
05/19/2023 to 05/30/2023	Modernized Check-in	0	1	False Screener Reply-NA	Tablet	?	58211
06/12/2023 to 06/20/2023	Modernized Check-in	3	0	iOS Voiceover iOS Screen Magnifier	Mobile	iOS	58566
08/16/2023 to 08/23/2023	Core Identity	3	1	MacOS Voiceover Majic 14	Desktop	Mac Windows	62359
09/25/2023 to 09/29/2023	Secure Messaging/ MHV on VA.gov	4	0	MacOS Voiceover iOS Voiceover JAWS	Desktop Mobile	Mac iOS Windows	65457
09/25/2023 to 09/29/2023	govcio-vfep	3	0	MacOS Voiceover JAWS	Desktop	Mac Windows	65106
10/02/2023 to 10/16/2023	Veteran-facing-forms	9	0	Fusion TalkBack ZoomText SR Microsoft Extension iOS Voiceover JAWS	Desktop Mobile Tablet	Android iOS iPad Windows	65316
10/24/2023 to 11/03/2023	Debt Resolution	4	1	Dolphin iOS Voiceover JAWS MacOS Voiceover	Desktop Mobile	Android iOS Windows	62881

[sara-amanda]

2024 Research Reporting