[Epic] Troubleshooting Runbook

[gracekretschmer-metrostar]

User Story or Problem Statement

As a new developer working within Drupal CMS, I need to understand how to navigate the CMS environments and troubleshoot and, if needed, escalate errors in my code.

Description or Additional Context

To better onboard developers working within Drupal CMS, the CMS team is going to work on a troubleshooting runbook to support developers and provide better guidance to when and how to reach out to the CMS team for support. For the first iteration of this runbook, we will be focusing on three areas:

1. Drupal
2. Tugboat
3. Cypress Tests

Acceptance Criteria

• Documented guidance for developers to use on how to navigate common challenges and errors while working in Drupal CMS environments.

Tasks

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1. Troubleshooting CMS Testing #18187
   CMS Team +1
2. Triaging Drupal CMS Issues #18190
   CMS Team Needs refining +2
   
3. Troubleshooting Tugboat Issues #18191
   CMS Team Needs refining +2

[gracekretschmer-metrostar]

We are going to pause this work until the developer support discovery (#18446) is completed.

[gracekretschmer-metrostar]

Idea: refine this ticket to fold into the platform support work.