Conduct Federal Header/Footer Phase 2 research sessions

[cindymerrill]

Description

User story

AS A researcher
I WANT to conduct research sessions with participants
SO THAT we can get feedback on Federal Header/Footer from assistive tech users

Guidelines

• Moderator guidelines
  • Research Safety guidelines
• Notetaker guidelines
  • For Veteran-facing research, Perigean can provide a notetaker
• Observer guidelines

Recruitment Trackers

• Veteran-Facing research should follow Platform guidance on recruitment tracking
  • [VA recruitment checker spreadsheet in Google Sheets]

No-shows and rescheduling

• If a participant doesn't show up at the scheduled start time, they should be contacted
• If the participant hasn't shown up within 15 minutes of the start, consider it a no-show
  • See if the participant can reschedule for a different available slot
  • If unable to reschedule, mark them officially as a no-show in the recruitment tracker
• Keep the PM and Sitewide UX Lead in the loop about no-shows in case additional sessions need to be scheduled

Acceptance Criteria

For Sprint 102: 5 points

Before first session

• Pilot session(s) conducted and any relevant edits made to conversation guide
• Moderator(s), Notetaker(s), & Observer(s) reviewed guidelines for their role(s)
• First 2 days' of sessions conducted

For Sprint 103: 8 points

After every session

• Observers and Notetakers shared their notes with Research Lead
• Researcher debriefed (i.e., into note-taking spreadsheet/Mural)
• Session recording and transcript downloaded from Zoom
• Notes taken by observers have been reviewed by Research Lead
• (for Veteran-facing research) Session is checked off as completed or no-show in Recruitment Request ticket

After ALL sessions

• Have enough research sessions to satisfy recruitment criteria or Sitewide UX Lead/PO
• All notes stored in the research folder on github
  • Notes documents for cancelled/no-show sessions have been deleted
• Final participant list downloaded from Perigean
• Display name of Perigean Zoom account changed back to what it was

[cindymerrill]

Completed research sessions. 2 no-show participants but still had 9 completed sessions, which was more than the 8 we wanted. Closing research study with Perigean.