Write Knowledge Base research plan (1/?)

[joagnitti]

User Story or Problem Statement

After conducting discovery research, I've compiled a list of key issues and findings, along with high-priority user stories. These insights will guide this study's scope.

Description or Additional Context

Link to discovery research findings

Top user stories to explore

1. Improved search functionality: As a KB user, I want the search functionality to be improved so that I can receive more relevant results and efficiently find the information I need. (related ticket Integrate better search into drupal #9373)

2. Knowledge Base jumping off points: As a new user of the knowledge base, I want the landing page to give me a starting point and show me how to find what I need easily, so I'm not confused and can use it effectively.

3. Improved navigation experience: As a KB user, I want the layout of the left navigation menu within the knowledge base to be improved so that I can easily locate the articles and information I need.

4. Relevant content for different needs: As an editor with specific needs, I want the landing page of the knowledge base to display articles that are immediately relevant to my focus areas so I can quickly find pertinent information, boosting my confidence in the KB’s usefulness.

Steps for Implementation

• Use research plan template

Acceptance Criteria

• A plan is created that details the scope, objectives, and method for the study
• This plan is reviewed and approved by PO
• Plan has been housed in Github

Team

Please check the team(s) that will do this work.

• CMS Team
• Public Websites
• Facilities
• Accelerated Publishing

[joagnitti]

For future Jo: Don't worry about the story points. I marked this as a 2 because I had already done significant work on this through the previous outline ticket, #15859

[joagnitti]

Added to GH: https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/platform/cms/research/knowledge-base/research-plan.md