Discover what the"Help users to... Understand their benefits and eligibility" pattern is

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User Story

As a member of the AEDP team I want to conduct research and discovery on how veterans find and access their benefits and benefits eligibility information, so that we can develop a pattern that ensures users are guided effectively through decision-making processes based on their personal information and unique circumstances.

Background

Discovery Goals

Questions to Answer

Resources

Deliverables

Acceptance Criteria

• Investigate if there is existing research around user needs and preferences when interacting with personalized forms.
• Identify any existing pain points where users struggle to understand why certain questions are being asked or how their answers impact the rest of the form flow.
• Document our findings for review by the team

Constraints & Considerations

Review needed by

• VA Product Owner
• Product Manager
• UX Research Team
• Engineering Team

Definition of Done

• Documentation has been updated, if applicable.
• Acceptance Criteria in related issue are met.
• Reviewers have approved.