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Personas.md

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Personas 🐏🐏🐏

Alice

“I’d just like to feel a little safer when I have to walk to my car after a late-night lecture.”

Age: 20
Education: University Student
Location: UQ St Lucia
Occupation: Part-time sales assistant at Myers.
CautiousPassionateStudiousQuiet

Personality Traits & History

As a university student, my studies are my priority. I tend to go to all my classes so I can get good grades, but this sometimes means I must stay at the university late for some lectures. I always sit by myself in class because I want to focus on my studies and not get distracted. I drive my car to university because it saves me time to help balance my work with my study. I have some friends at work, but not many at university.

Goals

- Be able to attend all my classes so that I can get the grades I want.
- Maintain a healthy balance between my work and my studies
- Meet some new friends on campus

Pains

- I don’t know anyone that stays on campus as late as me.
- It’s difficult for me to find new friends who share the same interests at my university.

Scenario

Alice finishes her afternoon tutorials and heads to the library to study. At 6pm she gos to her lecture where she sits alone and focuses on the lecture content. After the lecture is finished Alice walks back to her car to travel home. Her car is parked on the far side of campus and so she has to walk a long distance in the dark. Alice has always been uncomfortable being alone and outside at night, and so she shies away from any other individuals who cross her path. Her late-night trek to her car is one of the worst parts of her week. Once she finally reaches her car, she gets inside and feels a sense of relief.

Frank

“I want to be the very best that I can be, like no one ever was, and I’m willing to accept that I need help to do that. Finding it is my real test.”
Age: 22
Education: Postgraduate university student
Location: UQ St Lucia
Occupation: None
PerfectionistSeriousCuriousCompetitive

Personality Traits & History

I am very proud of being the best at the things that I do and I’ve always been very competitive. I first started studying at UQ three years ago, and all that time I have committed to being the best I can be. This includes eating healthy, exercising regularly, and learning new skills. Recently I have been interested in learning technical skills and have self-taught myself web design coding languages. I am looking to step my game up to the next level and this involves learning some more advanced programming languages. It is for my own benefit that I find a good teacher to help me learn has effectively as possible.

Goals

- Learn new and advanced skills that will help me to improve myself as a person.
- Find the someone that can mentor me for free.

Pains

- I often get bored when I am not being challenged.
- I find it difficult to find a mentor that has the right skills for what I’m interested in.
- It is too expensive for me to pay for a private tutor.

Scenario

Frank completes a large piece of assessment and finds that he is some new spare time to spend. He has become increasingly interested in programming recently and is interested to develop his skills in this field. He searches around campus for someone that might be able to help him, but is unable to afford any of the private tutors that he finds. He resolves to using online courses to self-teach himself Java. He spends a few hours trying to understand the fundamentals, but struggles as he is unable to comprehend the fundamental theories required. Frank becomes frustrated at his lack of progress and gives up.

James

“I believe what goes around, comes around.”
Age: 43
Education: PhD in History
Location: UQ St Lucia
Occupation: Associate Lecturer
GenerousSuperstitiousInquisitiveKind

Personality Traits & History

I have been an associate lecturer at UQ for two years now and thoroughly enjoy my job. I love the feeling of helping others, which is a reason why I chose to become a lecturer. I think it is very important for students to have good teachers and role models for them to learn from. Beyond just educating students, I believe I can be their friend too, and in this way help them to achieve even greater things. My work and family life keep my very busy, but I do wish I had more time to volunteer at local sports clubs and charity organisations. I grew up in a big family and this sense of community is very important to me.

Goals

- I want to connect with my students and truly impassion them to learn.
- I want to be a part of a greater community.

Pains

- I find it difficult to help strangers out in public, since most people aren’t willing to ask for help.
- My busy schedule working at university means that I can’t commit to helping people out on a regular basis.

Scenario

James spends much of the day meeting with his other faculty lecturers and researching his own papers. He looks forward to his afternoon lecture on the Early Roman Republic and tries his best to make the lecture engaging for the students. After the lecture is finished, most of the students leave class quickly. Often students will linger to ask some questions relating to coursework but James finds these brief encounters to be unfulfilling. He wishes he could talk to his students as another person, rather than just to discuss their upcoming assessment. Once these students soon leave, James returns to his office and prepares to go home where he can spend some time with his family.

Katherine

“I’ve always enjoyed teaching and I don’t mind taking extra time to help those that want to learn.”
Age: 29
Education: Masters in Software Engineering
Location: UQ St Lucia
Occupation: Unit Tester & Tutor
AttentiveGenerousPersistentAmbitious

Personality Traits & History

I’ve been a tutor at UQ for a few years now while I complete my PhD. I enjoy tutoring because I enjoy coding and am passionate about sharing my skills with less experienced people.

I am looking forward to a further career in tech, and am very driven to succeed in that field once I complete my studies. This is a part of the reason why I take extra time to tutor at university, so that I have a more competitive CV once I graduate.

Goals

- Use my expertise to assist students in learning to code, so that I might improve my own understanding of the fundamentals.
- Gain experience so I can have a competitive CV when I graduate.

Pains

- It is difficult to find ways to share my knowledge outside of class hours.
- It is difficult for me to find a way to distinguish myself from my colleagues.
- I often find that teaching a large number of students

Scenario

Katherine spends the day working on her research project. In the early afternoon, she has two hours of tutorials where she teaches Java to a room of thirty students. These shorts sessions tend to simply be Katherine answering different questions to many different students. She does not feel like she is truly teaching the students anything, and does not feel that she is learning anything from the experience. After class is over the students quickly leave and Katherine has nothing left to do other than head back to her office. Afterwards, she recalls that she found her tutorial unsatisfactory to how she would like to spend her time.