From d553b0dd2fc3132aa7f70dda3d8738eea763ed83 Mon Sep 17 00:00:00 2001 From: Doug Beatty <44704949+dbeatty10@users.noreply.github.com> Date: Mon, 4 Dec 2023 12:10:07 -0700 Subject: [PATCH 1/3] Instructions for reaching Cloud support via email or in-product chat --- website/docs/docs/dbt-support.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/website/docs/docs/dbt-support.md b/website/docs/docs/dbt-support.md index 40968b9d763..19cd2b94e37 100644 --- a/website/docs/docs/dbt-support.md +++ b/website/docs/docs/dbt-support.md @@ -17,7 +17,7 @@ If you're developing on the command line (CLI) and have questions or need some h ## dbt Cloud support -The global dbt Support team is available to dbt Cloud customers by email or in-product live chat. We want to help you work through implementing and utilizing dbt Cloud at your organization. Have a question you can't find an answer to in [our docs](https://docs.getdbt.com/) or [the Community Forum](https://discourse.getdbt.com/)? Our Support team is here to `dbt help` you! +The global dbt Support team is available to dbt Cloud customers by email (support@getdbt.com) or in-product live chat (💬). We want to help you work through implementing and utilizing dbt Cloud at your organization. Have a question you can't find an answer to in [our docs](https://docs.getdbt.com/) or [the Community Forum](https://discourse.getdbt.com/)? Our Support team is here to `dbt help` you! - **Enterprise plans** — Priority [support](#severity-level-for-enterprise-support), options for custom support coverage hours, implementation assistance, dedicated management, and dbt Labs security reviews depending on price point. - **Developer and Team plans** — 24x5 support (no service level agreement (SLA); [contact Sales](https://www.getdbt.com/pricing/) for Enterprise plan inquiries). From 2b7e51f32b93651b82ec0281a442dfe1cc5bef1b Mon Sep 17 00:00:00 2001 From: mirnawong1 <89008547+mirnawong1@users.noreply.github.com> Date: Fri, 8 Dec 2023 08:49:07 -0500 Subject: [PATCH 2/3] Update website/docs/docs/dbt-support.md --- website/docs/docs/dbt-support.md | 4 +++- 1 file changed, 3 insertions(+), 1 deletion(-) diff --git a/website/docs/docs/dbt-support.md b/website/docs/docs/dbt-support.md index 19cd2b94e37..84bf92482c5 100644 --- a/website/docs/docs/dbt-support.md +++ b/website/docs/docs/dbt-support.md @@ -17,7 +17,9 @@ If you're developing on the command line (CLI) and have questions or need some h ## dbt Cloud support -The global dbt Support team is available to dbt Cloud customers by email (support@getdbt.com) or in-product live chat (💬). We want to help you work through implementing and utilizing dbt Cloud at your organization. Have a question you can't find an answer to in [our docs](https://docs.getdbt.com/) or [the Community Forum](https://discourse.getdbt.com/)? Our Support team is here to `dbt help` you! +The global dbt Support team is available to dbt Cloud customers by [email](mailto:support@getdbt.com) or using the in-product live chat (💬). + +We want to help you work through implementing and utilizing dbt Cloud at your organization. Have a question you can't find an answer to in [our docs](https://docs.getdbt.com/) or [the Community Forum](https://discourse.getdbt.com/)? Our Support team is here to `dbt help` you! - **Enterprise plans** — Priority [support](#severity-level-for-enterprise-support), options for custom support coverage hours, implementation assistance, dedicated management, and dbt Labs security reviews depending on price point. - **Developer and Team plans** — 24x5 support (no service level agreement (SLA); [contact Sales](https://www.getdbt.com/pricing/) for Enterprise plan inquiries). From 9141272b9c07885529791037c49ee2597c7ef9e3 Mon Sep 17 00:00:00 2001 From: mirnawong1 <89008547+mirnawong1@users.noreply.github.com> Date: Fri, 8 Dec 2023 08:49:33 -0500 Subject: [PATCH 3/3] Update dbt-support.md