From a7e3e443b1756f78b5d703336a64667eb566a29e Mon Sep 17 00:00:00 2001 From: James Hochadel Date: Wed, 17 Apr 2024 09:32:06 -0400 Subject: [PATCH] Update broken ZenDesk link in offboarding template --- .github/ISSUE_TEMPLATE/offboard-team-member.md | 4 +++- 1 file changed, 3 insertions(+), 1 deletion(-) diff --git a/.github/ISSUE_TEMPLATE/offboard-team-member.md b/.github/ISSUE_TEMPLATE/offboard-team-member.md index ffe4f9f..45c4fb5 100644 --- a/.github/ISSUE_TEMPLATE/offboard-team-member.md +++ b/.github/ISSUE_TEMPLATE/offboard-team-member.md @@ -52,7 +52,9 @@ For compliance we need to show that critical offboarding actions happen within 2 If the person offboarding is a contractor, reach out to the COR to ensure any offboarding steps specific to their contract are being completed. - [ ] Remove their access to [StatusPage](https://manage.statuspage.io/organizations/btc69fwyvjh7/team) -- [ ] Remove their agent access to Zendesk - [switch their role to "end user"](https://cloud-gov.zendesk.com/agent/admin/people) +- [ ] Remove their agent access to Zendesk in [People > Team > Team Members](https://cloud-gov-new.zendesk.com/admin/people/team/members) + - You must be a ZenDesk admin to change users' roles. + - Click (...) next to the person, then "Manage in support", on the left-hand side under "User type", switch to "End user". - [ ] Remove them from `@cg-team`, `@cg-operators`, and any other `@cg-` teams in the Slack Team Directory [using the three-dot menu (instructions)](https://get.slack.help/hc/en-us/articles/212906697-User-Groups) - Check one of the following: - [ ] Temporary federal departure: Remove them all private cloud.gov Slack channels, except `#cg-priv-gov`, so they may continue to receive essential team communications.