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Add the ability for users to withdraw a domain request in action needed state #2386

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amcelya opened this issue Jun 27, 2024 · 0 comments
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design issue is for the design team Feature: 🧮 Analyst Experience Issue to improve the Analysts workflow product refinement

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@amcelya
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amcelya commented Jun 27, 2024

Issue description

As an analyst, I will sometimes place a domain request in action needed status to inform a user that their domain request is not yet ready to be fully adjudicated and .gov requires additional action from them to move forward. Sometimes, though, this notification is enough for an organization to determine it will no longer move forward with a domain request at the time. However, the user on the other end is not currently able to delete their domain request when it is in action needed status. Instead, their only option is to edit the request and then resubmit. A user should be able to delete/withdraw their domain at any time prior to approval.

Acceptance criteria

  • Adjust the user-facing domain request management to allow users to delete or withdraw their domain while it is in action needed state.
  • Create dev tickets as necessary, based on Product/Design decisions.

Additional context

This will reduce the likelihood of abandoned domain requests and will also align the action needed status user-facing options with the other pre-approval request statuses.

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@PaulKuykendall PaulKuykendall added refinement design issue is for the design team labels Jul 15, 2024
@PaulKuykendall PaulKuykendall moved this from 👶 New to 🍦 Backlog in .gov Product Board Jul 15, 2024
@PaulKuykendall PaulKuykendall moved this from 🍦 Backlog to 🚗 Parking Lot in .gov Product Board Jul 15, 2024
@katypies katypies added the Feature: 🧮 Analyst Experience Issue to improve the Analysts workflow label Aug 2, 2024
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Labels
design issue is for the design team Feature: 🧮 Analyst Experience Issue to improve the Analysts workflow product refinement
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Status: 🚗 Parking Lot
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