From a865aaf30612378b65939f2d9e50b8a0dfc79636 Mon Sep 17 00:00:00 2001 From: katypies Date: Wed, 24 Jul 2024 13:22:09 -0600 Subject: [PATCH 1/5] User Profile release: provide details on how users can update their contact information in their profile --- pages/help/help_account-management.md | 49 ++++++++++++++++++++------- 1 file changed, 37 insertions(+), 12 deletions(-) diff --git a/pages/help/help_account-management.md b/pages/help/help_account-management.md index ef76b6eb..162c9c2e 100644 --- a/pages/help/help_account-management.md +++ b/pages/help/help_account-management.md @@ -13,13 +13,11 @@ eleventyNavigation: - [Access the .gov registrar](#access-the-gov-registrar) - [Get help with Login.gov](#get-help-with-login-gov) - [Change your password](#change-your-password) -- [Update your contact information (email, phone)](#update-your-contact-information-email-phone) +- [Update your contact information](#update-your-contact-information) ## Access the .gov registrar -### New registrar requires Login.gov account - -In November 2023, we launched a new .gov registrar. You must have a [Login.gov account](https://login.gov/){.usa-link--external} to request or manage domains in this new registrar. Login.gov provides a simple and secure process for signing in to many government services with one account. +You must have a [Login.gov account](https://login.gov/){.usa-link--external} to request or manage domains in the new registrar. Login.gov provides a simple and secure process for signing in to many government services with one account. ### If you had an account in the old .gov registrar @@ -60,19 +58,46 @@ If you don’t have another domain manager, email to let us know Access to the .gov registrar is managed through Login.gov. You can [change your password at Login.gov](https://www.login.gov/help/manage-your-account/change-your-password/){.usa-link--external}. -## Update your contact information (email, phone) +## Update your contact information + +We [require](https://get.gov/domains/requirements/#what-gov-domain-registrants-must-do) that you maintain accurate contact information. The details you provide will only be used to support the administration of .gov and won’t be made public. -Updating your contact information for one domain will update the contact information for all domains in the registrar. However, it won’t affect your Login.gov account information. +### Name, role, or phone number -The contact information you provide won’t be made public and will only be used for the .gov program. +To update your name, role, or phone number, visit your profile in the .gov registrar. 1. Sign in to the [.gov registrar](https://manage.get.gov){target="_blank"} using your Login.gov account. -3. Click the “Manage” link for your .gov domain. -4. Click “Your contact information” on the left-side navigation. -5. Update your contact information. -6. Click “Save.” +2. Click the “Your profile” link in the header. +3. Update your name, role, or phone number. +4. Click “Save.” - +Updating this information in your profile won’t affect your Login.gov account information. + +### Email address + +To update your email address, visit your account on Login.gov. + +We recommend **using a Login.gov account that’s only connected to your work email address** and no other address. However, we recognize that may not be flexible enough for each use case. Here are three options that describe how to ensure your desired email address is the one associated with your registered domains: + +**Option 1: Sign in with a different email address that’s associated with your Login.gov account** + +A Login.gov account may have multiple email addresses associated with it, but your .gov profile only reflects the one you use to sign in. If the email address listed on your .gov profile is not the one you’d like to use: +1. Navigate to your [Login.gov account](https://secure.login.gov/account/connected_accounts){.usa-link--external} and verify that your desired email address is listed. If it’s not listed, add it. +2. Then, sign in to the [.gov registrar](https://manage.get.gov/){target="_blank"} using your desired email address. +3. After signing in to the registrar, you can immediately sign out. That’s all it takes to change the email address associated with your profile. However, on future sign-ins, you’ll need to use that same email address. + +**Option 2: Remove other email addresses from your Login.gov account** + +You can remove other email addresses associated with your Login.gov account, leaving only your desired email address. However, that may impact other government services you access using your Login.gov account. (If that’s not acceptable, you should consider Option 3 below.) To remove other email addresses: +1. Navigate to your [Login.gov account](https://secure.login.gov/account/connected_accounts){.usa-link--external} and review “Your connected accounts”. +2. Verify that you’re comfortable with these accounts having access to a single email address. +3. Add your desired email address if it’s not already listed. +4. Delete any other email addresses. +**Option 3: Create a new Login.gov account using only your desired email address** +1. Create a new [Login.gov account](https://login.gov/create-an-account/){.usa-link--external} and add your desired email address. + - If this email address is associated with another Login.gov account, you’ll need to remove it from that account first. +2. Then, sign in to the [.gov registrar](https://manage.get.gov){target="_blank"} and verify your identity. Identity verification is required each time a new Login.gov account accesses the registrar. +3. After you’ve signed in, email and we’ll associate your new account with your domain. \ No newline at end of file From 2362df1f2861952520ab975dde45b89fbb75f54c Mon Sep 17 00:00:00 2001 From: katypies Date: Wed, 24 Jul 2024 14:13:39 -0600 Subject: [PATCH 2/5] Remove contact information instructions from the domain management page --- pages/help/help_domain-management.md | 12 ------------ 1 file changed, 12 deletions(-) diff --git a/pages/help/help_domain-management.md b/pages/help/help_domain-management.md index 37b1f597..d77aa66f 100644 --- a/pages/help/help_domain-management.md +++ b/pages/help/help_domain-management.md @@ -16,7 +16,6 @@ If you don’t already have a Login.gov account, you’ll need to create one to - [Add a domain manager to your .gov domain](#add-a-domain-manager-to-your-gov-domain) - [Remove a domain manager from your .gov domain](#remove-a-domain-manager-from-your-gov-domain) -- [Update your contact information (email, phone)](#update-your-contact-information-email-phone) - [Add or update the security email for your .gov domain](#add-or-update-the-security-email-for-your-gov-domain) - [Update your organization name or mailing address](#update-your-organization-name-or-mailing-address) - [Update information about your senior official](#update-information-about-your-senior-official) @@ -47,17 +46,6 @@ All domain managers must keep their contact information updated and be responsi 4. Click “Remove” for the domain manager you want to remove. 5. Click “Yes, remove domain manager.” -## Update your contact information (email, phone) {#update-your-contact-information-email-phone} - -Updating your contact information for one domain will update the contact information for all domains in your account. However, it won’t affect your Login.gov account information. - -The contact information you provide won’t be made public and will only be used for the .gov program. - -1. Sign in to the [.gov registrar](https://manage.get.gov){target="_blank"} using your Login.gov account. -2. Click the “Manage” link for your .gov domain. -3. Click “Your contact information” on the left-side navigation. -4. Update your contact information. -5. Click “Save.” ## Add or update the security email for your .gov domain From 690ee73ee94903761a8e6ba7a6a77bcaee8d3d16 Mon Sep 17 00:00:00 2001 From: Kaitlin Abbitt <2072208+katypies@users.noreply.github.com> Date: Wed, 24 Jul 2024 15:23:46 -0600 Subject: [PATCH 3/5] Apply suggestions from code review Change bold text to be h4s, and point to contact page instead of email address Co-authored-by: Cameron Dixon --- pages/help/help_account-management.md | 8 ++++---- 1 file changed, 4 insertions(+), 4 deletions(-) diff --git a/pages/help/help_account-management.md b/pages/help/help_account-management.md index 162c9c2e..17364a1f 100644 --- a/pages/help/help_account-management.md +++ b/pages/help/help_account-management.md @@ -79,14 +79,14 @@ To update your email address, visit your account on Login.gov. We recommend **using a Login.gov account that’s only connected to your work email address** and no other address. However, we recognize that may not be flexible enough for each use case. Here are three options that describe how to ensure your desired email address is the one associated with your registered domains: -**Option 1: Sign in with a different email address that’s associated with your Login.gov account** +#### Option 1: Sign in with a different email address that’s associated with your Login.gov account A Login.gov account may have multiple email addresses associated with it, but your .gov profile only reflects the one you use to sign in. If the email address listed on your .gov profile is not the one you’d like to use: 1. Navigate to your [Login.gov account](https://secure.login.gov/account/connected_accounts){.usa-link--external} and verify that your desired email address is listed. If it’s not listed, add it. 2. Then, sign in to the [.gov registrar](https://manage.get.gov/){target="_blank"} using your desired email address. 3. After signing in to the registrar, you can immediately sign out. That’s all it takes to change the email address associated with your profile. However, on future sign-ins, you’ll need to use that same email address. -**Option 2: Remove other email addresses from your Login.gov account** +#### Option 2: Remove other email addresses from your Login.gov account You can remove other email addresses associated with your Login.gov account, leaving only your desired email address. However, that may impact other government services you access using your Login.gov account. (If that’s not acceptable, you should consider Option 3 below.) To remove other email addresses: @@ -95,9 +95,9 @@ You can remove other email addresses associated with your Login.gov account, lea 3. Add your desired email address if it’s not already listed. 4. Delete any other email addresses. -**Option 3: Create a new Login.gov account using only your desired email address** +#### Option 3: Create a new Login.gov account using only your desired email address 1. Create a new [Login.gov account](https://login.gov/create-an-account/){.usa-link--external} and add your desired email address. - If this email address is associated with another Login.gov account, you’ll need to remove it from that account first. 2. Then, sign in to the [.gov registrar](https://manage.get.gov){target="_blank"} and verify your identity. Identity verification is required each time a new Login.gov account accesses the registrar. -3. After you’ve signed in, email and we’ll associate your new account with your domain. \ No newline at end of file +3. After you’ve signed in, [contact us](../../contact) and we’ll associate your new account with your domain. \ No newline at end of file From 36c5c8247ee7b132c41179eb6e64db10f38d2fca Mon Sep 17 00:00:00 2001 From: Kaitlin Abbitt <2072208+katypies@users.noreply.github.com> Date: Wed, 24 Jul 2024 15:25:29 -0600 Subject: [PATCH 4/5] Update last instance of email address to point to the contact form --- pages/help/help_account-management.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/pages/help/help_account-management.md b/pages/help/help_account-management.md index 17364a1f..de190d2f 100644 --- a/pages/help/help_account-management.md +++ b/pages/help/help_account-management.md @@ -52,7 +52,7 @@ To regain access to your domains: 1. Create a new Login.gov account. 2. Ask another manager on your domain to remove and re-add you in the .gov registrar. -If you don’t have another domain manager, email to let us know you deleted your Login.gov account. +If you don’t have another domain manager, [contact us](../../contact/) to let us know you deleted your Login.gov account. ## Change your password @@ -100,4 +100,4 @@ You can remove other email addresses associated with your Login.gov account, lea 1. Create a new [Login.gov account](https://login.gov/create-an-account/){.usa-link--external} and add your desired email address. - If this email address is associated with another Login.gov account, you’ll need to remove it from that account first. 2. Then, sign in to the [.gov registrar](https://manage.get.gov){target="_blank"} and verify your identity. Identity verification is required each time a new Login.gov account accesses the registrar. -3. After you’ve signed in, [contact us](../../contact) and we’ll associate your new account with your domain. \ No newline at end of file +3. After you’ve signed in, [contact us](../../contact) and we’ll associate your new account with your domain. From 6b8c7f9a9ff908bae4600cd2f0503e394010516a Mon Sep 17 00:00:00 2001 From: Kaitlin Abbitt <2072208+katypies@users.noreply.github.com> Date: Wed, 24 Jul 2024 15:40:56 -0600 Subject: [PATCH 5/5] Change page excerpt --- pages/help/help_account-management.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/pages/help/help_account-management.md b/pages/help/help_account-management.md index de190d2f..7a831f90 100644 --- a/pages/help/help_account-management.md +++ b/pages/help/help_account-management.md @@ -2,7 +2,7 @@ title: Account management permalink: /help/account-management/ layout: layouts/info-page -excerpt: Help with Login.gov and your .gov domain account +excerpt: Help with Login.gov and access to a .gov domain tags: help eleventyNavigation: key: help