FEAT: Incident Management Process Enhancements

[gcharest]

Some enhancements to keep track of based on the various discussions we've had recently:

• Leverage the incident spreadsheet to provide more context/features (e.g. list of stale incidents, last updated dates, etc.)
  • Migrate to a slightly more flexible storage format if needed
• Automate creation of action items (right now it's mostly Github issues manually created, assigned, etc.)
• Provide dashboard for incidents, action items, etc.
• Explore use generative AI to generate incident timeline, summary, etc. from selected context (could be channels, specific message, some other sources, etc.)