diff --git a/app/commands/incident.py b/app/commands/incident.py
index 9900a924..4b75a9c2 100644
--- a/app/commands/incident.py
+++ b/app/commands/incident.py
@@ -28,7 +28,7 @@
 
 INCIDENT_CHANNEL = os.environ.get("INCIDENT_CHANNEL")
 SLACK_SECURITY_USER_GROUP_ID = os.environ.get("SLACK_SECURITY_USER_GROUP_ID")
-START_HEADING = "Detailed Timeline"
+START_HEADING = "DO NOT REMOVE this line as the SRE bot needs it as a placeholder."
 END_HEADING = "Trigger"
 
 
@@ -401,7 +401,6 @@ def handle_reaction_added(client, ack, body, logger):
                         )
                         if document_id == "":
                             logger.error("No incident document found for this channel.")
-
             for message in messages:
                 # convert the time which is now in epoch time to standard ET Time
                 message_date_time = convert_epoch_to_datetime_est(message["ts"])
@@ -476,7 +475,6 @@ def handle_reaction_removed(client, ack, body, logger):
                         )
                         if document_id == "":
                             logger.error("No incident document found for this channel.")
-
             # Retrieve the current content of the timeline
             content = get_timeline_section(document_id)
 
@@ -491,7 +489,7 @@ def handle_reaction_removed(client, ack, body, logger):
 
             # Remove the message
             if message_to_remove in content:
-                content = content.replace(message_to_remove, "")
+                content = content.replace(message_to_remove, "\n")
 
                 # Update the timeline content
                 result = replace_text_between_headings(
diff --git a/app/integrations/google_drive.py b/app/integrations/google_drive.py
index 11982c9e..184d8088 100644
--- a/app/integrations/google_drive.py
+++ b/app/integrations/google_drive.py
@@ -13,7 +13,7 @@
 SRE_INCIDENT_FOLDER = os.environ.get("SRE_INCIDENT_FOLDER")
 INCIDENT_TEMPLATE = os.environ.get("INCIDENT_TEMPLATE")
 INCIDENT_LIST = os.environ.get("INCIDENT_LIST")
-START_HEADING = "Detailed Timeline"
+START_HEADING = "DO NOT REMOVE this line as the SRE bot needs it as a placeholder."
 END_HEADING = "Trigger"
 
 PICKLE_STRING = os.environ.get("PICKLE_STRING", False)
@@ -298,7 +298,6 @@ def get_timeline_section(document_id):
     service = get_google_service("docs", "v1")
     document = service.documents().get(documentId=document_id).execute()
     content = document.get("body").get("content")
-    print("In google, content is", content)
 
     timeline_content = ""
     record = False
@@ -354,8 +353,17 @@ def replace_text_between_headings(doc_id, new_content, start_heading, end_headin
                     break
 
     if start_index is not None and end_index is not None:
-        # Format new content with new lines for proper insertion
-        formatted_content = "\n" + new_content + "\n"
+        # Format new content with new lines for proper insertion. We need to make sure that the formatted string contains only one
+        # leading and trailing newline character
+        # Split the string into three parts: leading newlines, core content, and trailing newlines
+        leading_newlines = len(new_content) - len(new_content.lstrip("\n"))
+        trailing_newlines = len(new_content) - len(new_content.rstrip("\n"))
+        core_content = new_content[
+            leading_newlines : len(new_content) - trailing_newlines
+        ]
+
+        # Ensure only one newline at the start and one at the end, preserving internal newlines
+        formatted_content = "\n" + core_content + "\n"
         content_length = len(formatted_content)
 
         # Perform the replacement
@@ -395,7 +403,7 @@ def replace_text_between_headings(doc_id, new_content, start_heading, end_headin
             {
                 "updateParagraphStyle": {
                     "range": {
-                        "startIndex": start_index + 1,
+                        "startIndex": start_index,
                         "endIndex": (
                             start_index + content_length
                         ),  # Adjust this index based on the length of the text
diff --git a/app/tests/intergrations/test_google_drive.py b/app/tests/intergrations/test_google_drive.py
index e17a5dea..ad178b19 100644
--- a/app/tests/intergrations/test_google_drive.py
+++ b/app/tests/intergrations/test_google_drive.py
@@ -6,7 +6,7 @@
 from unittest.mock import patch
 
 # Constants for the test
-START_HEADING = "Detailed Timeline"
+START_HEADING = "DO NOT REMOVE this line as the SRE bot needs it as a placeholder."
 END_HEADING = "Trigger"
 
 
@@ -251,7 +251,6 @@ def test_extract_timeline_content(mock_service):
     # Mock document content
     content = [START_HEADING, "Timeline content", END_HEADING]
     mock_document = create_mock_document(content)
-    print("Mock document is ", mock_document)
     mock_service.return_value.documents().get().execute.return_value = mock_document
 
     result = google_drive.get_timeline_section("document_id")