Related links aid navigation and findability

[hillaryl]

📆 Study info

Information architecture usability testing - October 2022 - Facilitator: @ClementineHahn

🚦 Issue severity

Was the participant able to reach their goal?

💚 Enabler - This helped the participant do something more effectively or efficiently.

📝 What happened?

Another participant was looking for information about general designers on the service design page, and happened to notice the "designer job posting" related link at the bottom of the page, which took them to the information they needed. This saved them time reading through a full page, navigating back to topics and then drilling down to the correct page.

📗 User story

As a public servant looking for information, I need opportunities to discover related information that I'm not aware of, so that I can more quickly determine where what I need might be located.

📜 Recommendations

• keep related links component
• Jumping topic categories risks disorienting users as the complexity of the site grows. To mitigate this signal which topic participants will end up in before they click the link

[anikbrazeau]

Potentially related to: #355