diff --git a/app/clients/freshdesk.py b/app/clients/freshdesk.py
index 66c97546fa..fd0ecc978b 100644
--- a/app/clients/freshdesk.py
+++ b/app/clients/freshdesk.py
@@ -62,6 +62,9 @@ def _generate_description(self):
                     f"- Organisation id: {self.contact.organisation_id}",
                     f"- Organisation name: {self.contact.department_org_name}",
                     f"- Logo filename: {self.contact.branding_url}",
+                    f"- Logo name: {self.contact.branding_logo_name}",
+                    f"- Alt text english: {self.contact.alt_text_en}",
+                    f"- Alt text french: {self.contact.alt_text_fr}",
                     "<hr>",
                     f"Un nouveau logo a été téléchargé par {self.contact.name} ({self.contact.email_address}) pour le service suivant :",
                     f"- Identifiant du service : {self.contact.service_id}",
@@ -69,6 +72,9 @@ def _generate_description(self):
                     f"- Identifiant de l'organisation: {self.contact.organisation_id}",
                     f"- Nom de l'organisation: {self.contact.department_org_name}",
                     f"- Nom du fichier du logo : {self.contact.branding_url}",
+                    f"- Nom du logo : {self.contact.branding_logo_name}",
+                    f"- Texte alternatif anglais : {self.contact.alt_text_en}",
+                    f"- Texte alternatif français : {self.contact.alt_text_fr}",
                 ]
             )
 
diff --git a/app/user/contact_request.py b/app/user/contact_request.py
index 74c5a96a35..cfca30cafb 100644
--- a/app/user/contact_request.py
+++ b/app/user/contact_request.py
@@ -31,6 +31,7 @@ class ContactRequest:
     notification_types: str = field(default="")
     expected_volume: str = field(default="")
     branding_url: str = field(default="")
+    branding_logo_name: str = field(default="")
     alt_text_en: str = field(default="")
     alt_text_fr: str = field(default="")
 
diff --git a/app/user/rest.py b/app/user/rest.py
index a80e280548..ea28646d41 100644
--- a/app/user/rest.py
+++ b/app/user/rest.py
@@ -500,6 +500,7 @@ def send_branding_request(user_id):
             organisation_id=data["organisation_id"],
             department_org_name=data["organisation_name"],
             branding_url=get_logo_url(data["filename"]),
+            branding_logo_name=data["branding_logo_name"] if "branding_logo_name" in data else "",
             alt_text_en=data["alt_text_en"],
             alt_text_fr=data["alt_text_fr"],
         )
diff --git a/tests/app/clients/test_freshdesk.py b/tests/app/clients/test_freshdesk.py
index a3e0713d5f..3e8b56227d 100644
--- a/tests/app/clients/test_freshdesk.py
+++ b/tests/app/clients/test_freshdesk.py
@@ -130,13 +130,19 @@ def match_json(request):
                 "- Organisation id: 6b72e84f-8591-42e1-93b8-7d24a45e1d79<br>"
                 "- Organisation name: best org name ever<br>"
                 "- Logo filename: branding_url<br>"
+                "- Logo name: branding_logo_name<br>"
+                "- Alt text english: en alt text<br>"
+                "- Alt text french: fr alt text<br>"
                 "<hr><br>"
                 "Un nouveau logo a été téléchargé par name (test@email.com) pour le service suivant :<br>"
                 "- Identifiant du service : 8624bd36-b70b-4d4b-a459-13e1f4770b92<br>"
                 "- Nom du service : t6<br>"
                 "- Identifiant de l'organisation: 6b72e84f-8591-42e1-93b8-7d24a45e1d79<br>"
                 "- Nom de l'organisation: best org name ever<br>"
-                "- Nom du fichier du logo : branding_url",
+                "- Nom du fichier du logo : branding_url<br>"
+                "- Nom du logo : branding_logo_name<br>"
+                "- Texte alternatif anglais : en alt text<br>"
+                "- Texte alternatif français : fr alt text",
                 "email": "test@email.com",
                 "priority": 1,
                 "status": 2,
@@ -166,6 +172,9 @@ def match_json(request):
                 "department_org_name": "best org name ever",
                 "service_id": "8624bd36-b70b-4d4b-a459-13e1f4770b92",
                 "branding_url": "branding_url",
+                "branding_logo_name": "branding_logo_name",
+                "alt_text_en": "en alt text",
+                "alt_text_fr": "fr alt text",
             }
             with notify_api.app_context():
                 response = freshdesk.Freshdesk(ContactRequest(**data)).send_ticket()