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This is a GUI "bug" and bad UX all rolled into one :)
The GUI is what handles the login and it doesn't know that it has to redirect you to the support page, which is not hosted by the GUI. If you go into the help menu for the GUI you can get to the support page while being logged in and it'll work.
I think the first step here would be for the login redirect to send you to jujucharms.com/login?next=https://jujucharms.com/support/create then we need to update the GUI to handle that kind of redirect.
If I try to open https://jujucharms.com/support/create directly, for the first time, I get redirected through jujucharms.com/login, but it then loads my profile page. I have to then manaully enter the URL https://jujucharms.com/support/create again to actually get there.
I've reproduced this issue on FF 63.0 and Chromium 70.0.3538.77.
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