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[kyc-match - address] no clear reference about what kind of address should be checked #151

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GillesInnov35 opened this issue Sep 11, 2024 · 4 comments
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enhancement New feature or request

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@GillesInnov35
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Problem description
There isn't any clear reference in the specifications about what kind of address should be checked on operator side
Should we require Home, address, Postal or Installation address ?

  • If not we let the operator define on which of these it'll base the check.
  • We also know that it depends mostly on the back end solution called by the API.

Possible evolution
indicate clearly in API specifications what kind of address is required according to what information the user should be able to input.

BR
Gilles

@GillesInnov35 GillesInnov35 added the enhancement New feature or request label Sep 11, 2024
@KevScarr
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Sharing Info: For contract customer (PAYM) we typically have multiple addresses on the account, billing and shipping can be different. For casual (PAYG) customers its likely to be one address.
We prioritize billing address over shipping address when we perform our checks today.

@HuubAppelboom
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We have two addresses, a contact address which is used for all official communication with the contract owner, and a billing address.

We typically use the contact address with Match, because that is usually where the contract owner resides, sim cards and handsets are beings shipped to etc.
A separate billing address is often used when you want a paper bill to be send to your bookkeeper. There are not many that have this as a separate address, but it does happen.

@HuubAppelboom
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As a suggestion, what may be a good idea is to verify an address against all possible adresses the Operator holds (and return the results of the best matching address). That way it doesn't really matter what use case it is etc.

@GillesInnov35
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At Orange, we use the contact address for the Match service. As proposed by Huub I think we could specify to check all addresses held by the MNO.
BR
Gilles

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