[BUG] App does not recognize Proform PFEX16718

[raddadrocks]

Describe the bug
Clean app install with full permissions and intact Bluetooth connection to cell phone but my bike model is not listed and if I select “other” or enable “virtual iFit” nothing displays on the app and it just cycles through all available Bluetooth connections.

screenshot of qz app listing Bluetooth devices that are not my bike, showing no tiles loading, and debug log attached.

Ios18.1.1 on iPhone 12

Android tablet on bike.

Thank You!

debug-Wed_Jan_8_15_14_51_2025.log

[cagnulein]

@raddadrocks Are you able to use the same phone with the ifit app to connect to it?

[raddadrocks]

The bike shows that it is connected to my phone via Bluetooth. Both are on the same wifi. However the iFit app running on the phone does not interact with the iFit app running on the bike and vice versa. When I try to pair my phone to the bike through the iFit app it does not find any Bluetooth devices to pair with, even though the bike says it is connected to the phone in the bike settings. Pics 1 and 2 from bike showing BT connected and paired to iPhone. Pic 3 from phone showing phone connected to I_EL (bike)Pic 4 from iFit app running on phone showing unable to find any BT devices to pair with…Pic 5 from the QZ app Wizard “Select your Device” setup menu showing some of my BT devices, many more I don’t recognize, but not the bike.Pic 6 from qz app showing what I get when I finish the wizard… It just rotates through all of the BT devices above but does not connect.Sorry for all the trouble. Peace,JasonSent from my iPhoneOn Jan 8, 2025, at 10:32 PM, Roberto Viola ***@***.***> wrote: @raddadrocks Are you able to use the same phone with the ifit app to connect to it? —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: ***@***.***>

[cagnulein]

Are you sure when you are running qz that ifit app is fully closed?
It must be
Qz needs to see the I_EL device in the list and this happens only if any app is connected to it
Let me know