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"Oops! The (Recovery Key) seed you've entered is incorrect" #5890

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Tobben67 opened this issue Jan 22, 2025 · 0 comments
Open

"Oops! The (Recovery Key) seed you've entered is incorrect" #5890

Tobben67 opened this issue Jan 22, 2025 · 0 comments
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Status: fixed✅ It is fixed (PR merged)
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@Tobben67
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Describe the bug
Hi, I wanted to recover my Bitcoin Keeper account to my new phone using the Recovery Key

I've got the same error message 8 times after I've tried to recover my Recovery Key seed phrase to my new phone.

Every time I get the same error message: "Oops! The seed you've entered is incorrect", even though I'm 100% sure I entered the correct Recovery Key seed phrase to Bitcoin Keeper on my new phone.

As you can see in the screenshot, the error message "Failed to get app image" also appears.

Image

I tried again today, but this time I also pressed "Retry" after getting the same error messages.

This time it worked, the Recovery Key seed phrase was accepted as valid on my new phone.

Then I tried to recreate the bug by deleting the Bitcoin Keeper app on my old phone, reinstalling Bitcoin Keeper, and enter in the same Recovery Key seed phrase.

I got the exact same error message "Oops! The seed you've entered is incorrect", but when I pushed "Retry" the Recovery Key seed phrase was again accepted as valid.

To Reproduce
Steps to reproduce the behavior:

  1. Download Bitcoin Keeper v.1.3.3 on iOS
  2. Enter the Recovery Key seed phrase
  3. "Oops! The seed you've entered is incorrect"
  4. Push "Retry"

Additional information. The recovery seed phrase that was used was generated in Bitcoin Keeper in 2022 or early 2023.

Expected behavior
When entering a correct Recovery Key seed phrase that was generated in Bitcoin Keeper, it should immediately be valid without getting "Oops! The seed you've entered is incorrect"

If not fixed, affected users can possibly loose confidence in Bitcoin Keeper.

Smartphone (please complete the following information):

  • OS: iOS
  • Version .1.3.3
@Tobben67 Tobben67 added the Status: to-do 📋 Items not yet picked up label Jan 22, 2025
@cakesoft-swati cakesoft-swati added this to the Sprint 44 milestone Jan 22, 2025
@cakesoft-swati cakesoft-swati self-assigned this Jan 22, 2025
@cakesoft-vaibhav cakesoft-vaibhav self-assigned this Jan 23, 2025
@cakesoft-vaibhav cakesoft-vaibhav added Status: In peer review 👀 PR raised (with reviewer assigned) and removed Status: to-do 📋 Items not yet picked up labels Jan 23, 2025
@ben-kaufman ben-kaufman added Status: fixed✅ It is fixed (PR merged) and removed Status: In peer review 👀 PR raised (with reviewer assigned) labels Jan 23, 2025
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