[BUG] Export then Import - buttons missing feedbacks and connection to ATEM says "Connecting" but never connects

[greggbhill64]

Is this a bug in companion itself or a module?

• I believe this to be a bug in companion

Is there an existing issue for this?

• I have searched the existing issues

Describe the bug

I wanted to export my configuration as a backup after setting up 32 buttons tied to ATEM macros, with manually edited titles and a few settings changed (up/down direction; button title bars). At Export I selected all checkboxes. After Export, to verify that i could rely on the saved config file as a backup, i did an import (no changes to hardware devices / network) and selected all checkboxes. Streamdeck software is NOT running. Have tried both "Compressed" and "Uncompressed" export options - same result.

Result:

• ATEM connection shows "Connecting" (forever)
• button titles are preserved
• setting for changing up/down direction is NOT preserved
• setting for removing the title bar on each button is NOT preserved
• button "Feedbacks" are NOT preserved

If i subsequently add a new connection to the ATEM, it connects fine, but all of the buttons are not tied to the new connection.

Maybe i am doing something wrong, but seems like a simple export then import should result in everything working as it did before the export.

Steps To Reproduce

1. Configure Streamdeck with ATEM (Connection, tie buttons to ATEM Macros, update titles, turn off button title bar and change up/down direction in settings.
2. Export - use all options
3. seconds later, do Import with all options

Expected Behavior

Simple export then import should result in everything working as it did before the export.

Environment (please complete the following information)

• OS: MacOS Ventura 13.7
• Browser: Chrome
• Companion Version: 3.4.2
• ATEM SDI Extreme ISO
• Streamdeck XL

Additional context

No response

[Julusian]

setting for changing up/down direction is NOT preserved
setting for removing the title bar on each button is NOT preserved

Both of these are expected. follow #2688 for updates when that gets supported

ATEM connection shows "Connecting" (forever)
button "Feedbacks" are NOT preserved

I can't reproduce this. Could you provide the file which is failing to import?

[greggbhill64]

i had to rename the extension to drop them here... ghill-mbp.local_custom-config_20241024-1649.companionconfig.txt
ghill-mbp.local_custom-config_20241026-1011.companionconfig.txt

[Julusian]

the file ghill-mbp.local_custom-config_20241026-1011.companionconfig.txt is importing fine for me, with feedbacks and connecting to an atem.
the file ghill-mbp.local_custom-config_20241024-1649.companionconfig.txt is also importing fine and with feedbacks and connecting.

so I'm not sure what to suggest, as it seems to be fine for me..

After you do the import, is there any errors shown in the log tab?

[greggbhill64]

ok, unfortunately i didn't capture the errors. i have to use the setup for production, so i can't try to reproduce to get the logs right now. but i will try the next time i have a chance. thanks for looking into this!