Discussion on Community Management

[szha]

Description

A divergent discussion in #18931 surfaced insufficient support in the discuss forums which is an important issue. @StevenJokes and @qqaatw brought up a valid point that it's vital to the community.

Here I'd like to tap on that discussion and explore how our community can better help new users engage by making sure their inquiries are heard. Topics in this discussion include: what channels to use for different types of discussion, how to surface unanswered questions more easily, how to build mechanisms to have users help each other out.

[pengzhao-intel]

My 0.02, it will be better to have a unified place to discuss all MXNet related issues. There are multiple forums but I don't think it's active, including dev@, JIRA.

I think GitHub will be a good choice for the interface of MXNet and their user/developers.

[szha]

I'm clarifying the communication channel usage in #18992

[petewerner]

What about a discord, perhaps even a channel off an existing ML/DL focused discord.

As a new user I look at the forums and theres pages of questions with no replies, I'm not going to bother posting there.

The slack channel seems more focussed on development discussion and not newb questions which is fine. Also you have to email someone to get access which is a barrier. Not a huge one but friction nonetheless.

There needs to be a benefit for experienced people willing to help, if there was a deep learning discord with other experts it would be worth their time to hang around and offer help in a new user/questions channel, because they would hopefully benefit from the discussion in other parts of the discord.