Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Bug: CTI Flow does not execute agent.onRefresh in CTI Adapter for Salesforce v5.19 #158

Open
intptr-t opened this issue Sep 6, 2022 · 1 comment

Comments

@intptr-t
Copy link

intptr-t commented Sep 6, 2022

CTI Flow for agent.onRefresh event is not executed in Amazon Connect Salesforce CTI Adapter v5.19.
Agent.onRefresh events do not seem to be binding.
Is there any way to deal with this?

CTI Flow Information

  • CTI Script Name: Any Value (e.g.: Amazon Connect Agent onRefresh)
  • Source: Amazon Connect Agent
  • Event: onRefresh

Example CTI Flow

{
    "actions": [
        {
            "id": "uid-0",
            "type": "SE_Start",
            "meta": {},
            "controls": {},
            "ports": {
                "done": "uid-1"
            },
            "position": [
                -320,
                -256
            ]
        },
        {
            "id": "uid-1",
            "type": "SE_Log",
            "meta": {},
            "controls": {
                "level": "info",
                "message": "onRefresh!!!"
            },
            "ports": {
                "done": "uid-3"
            },
            "position": [
                -112,
                -256
            ]
        },
        {
            "id": "uid-3",
            "type": "SE_End",
            "meta": {},
            "controls": {},
            "ports": {},
            "position": [
                240,
                -256
            ]
        }
    ]
}

image

@intptr-t
Copy link
Author

intptr-t commented Sep 8, 2022

Similarly, the following settings do not seem to work.

Source: Initialization
Event: onInit

It seems to be supported as far as the documentation is concerned.

image

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Projects
None yet
Development

No branches or pull requests

1 participant