Hello, I'm Alex Abreu. I am a Technical writer in San Francisco and this is my Github site where I collaborate with independent projects and exhibit some of the work I've done.
Alexander Abreu
Contact Phone: 650-245-7390
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/alexabreu2/
Github: https://aeabreu.github.io/
Utilize the extensive writing skills and the interpersonal/communication skills acquired over the course of my career as well as in the Bay Area community. Develop fresh skills through new experiences and challenges.
- Master proficiency in MS Publisher, MSWord, Visio, SnagIt, Outlook, Powerpoint.
- Extensive experience with CMS and developer software including Gitlab, Github, Swagger, Gliffy, WebPlatform, Postman.
- Extensive experience with the document Atlassian suite (Confluence, JIRA, BitBucket).
- Extensive experience with docs-as-code practices and formats Markdown and Asciidoc.
- Highly skilled at developing perfect documents across all categories (wikis, catalogues, newsletters, user manuals, white pages, guides, calendars, job aides, etc).
- Experience with Paint, Adobe Photoshop (PDF), Adobe Acrobat, MS Excel, Access, Devtrack, SharePoint, Pydio, Rally, BOX.
- Highly skilled at creating business process diagrams (workflows, organization flowcharts, swim-lane diagrams, GANT charts, etc) as well as technical architecture diagrams and frameworks (wireframes, UML, MVC).
- Thorough understanding of the Software Development Lifecycle (SDLC) as well as Git, web and IT architecture.
- Extensive experience designing training materials, designing and leading tutorials.
- Experience with Rally and Trello software for Agile workflow management.
- Familiar with parsing and writing code in CSS, HTML, JavaScript, XML, YAML, JSON languages.
- Experience with Salesforce support software (Chatter, Energy Insight).
- Created, transformed, and maintained API documents for Swagger 2.0 and OAS 3.0 during an effort to adopt a doc-first approach to API development.
- Managed dev team wiki spaces using the Atlassian software (Confluence, Bitbucket) with content for features, onboarding, release notes, project management, best practices, and more.
- Managed an API marketplace of Swagger docs, supplement docs, thumbnails and general service info through WSO2 middleware.
- Implemented docs-as-code practices for material outside the Atlassian spaces using Asciidoc and Markdown formats and Git.
- Created and maintained the Skrimmage API documentation through Swaggerhub.
- Tested and validate API responses using Postman.
- Created MongoDB UML diagrams using Gliffy.
- Validated MongoDB schemas using the Mongo shell.
- Developed my presence on Github and in other venues for tech writing specific to the engineer community.
- Created network and system architecture diagrams for all environments of KP.org and MyDoctor Online services.
- Worked directly with engineers, product managers, and other stakeholders to help define and outline new developer products and features.
- Created developer guides for implementation with integrated apps like Pydio and Docker.
- Used Rally software to manage the Agile workflow.
- Managed version control in Gitlab and navigated source code as a resource for content.
- Translated business requirements into data models using Visio and in-depth developer interviews.
- Performed reverse engineering of physical data models from databases and SQL scripts.
- Evaluated data models and physical databases for variances and discrepancies.
- Created procedures and guides facilitating the exchange of data between existing databases and Salesforce systems.
- Created diagrams and data flows for internal systems pre- and post-integration.
- Used Salesforce software and was exposed to their SOAP API for internal reference docs.
- Performed document archiving and proprietary database management using SharePoint.
- Created archives of SQL queries for proprietary databases.
- Developed copy decks and communication material for presentations and newsletters.
- Created copy and design content for websites including Iopto, Trazzler and Jumpsie.
- Developed and maintained unique and consistent 'voice' throughout content.
- Created design template and layouts to manage the customer experience and facilitate user engagement.
- Worked with Jumpsie engineers using XML editors to create wikis regarding their use of various social media APIs.
- Edited user-facing content for Iopto.
Technical Writer and Process Improvement Consultant, Corestaff for PG&E (Contract), San Francisco, CA, Aug 2010 - Jun 2012
- Worked with developers and technicians to create policy and procedure docs, desk guides, system manuals, and job aides.
- Served as lead presenter to partners and distributors for new and updated product initiatives.
- Used process improvement techniques to determine and direct business performance initiatives.
- Organized and led process improvement meetings and training.
- Created standards, procedures, and best-practice governance documents and negotiated the implementation of those standards.
- Maintained a shared database of governance documents.
- Created and utilized systems for monitoring and reporting on performance milestones.
- Designed templates for internal handbooks and manuals.
- Created user guides, procedure documents, and job aides for the Demand Response department.
- Updated and maintained XML and HTML documents for legacy data management systems.
- Supported other writers with review and editing of communications in various formats.
- Conducted smoke, regression and user testing on weekly builds.
- Facilitated communication between a development team and tester team.
- Logged bugs in the DevTrack system.
- Resolved cases of open bugs in DevTrack.
- Tested application parameters and expectations according to developers notes.
- Acted as Team Lead on MySims Party.
- Performed on the Quality Assurance team for the following: The Sims: Castaway, SimCity Societies, SimCity for Wii, MySims Party.
| Institution | Dates | Details |
|---|---|---|
| University of California, Riverside | 2003 - 2007 | B.A, Creative Writing. |
| Instituto Tecnologico de Monterrey | 2005 | 6 months abroad. Special studies in language and Latin literature. |