iPhone loses sync between upgrades

[matidau]

Describe the bug
iPhone loses sync between upgrades

https://discourse.mailinabox.email/t/problems-with-z-push-mail-sync-after-each-upgrade-of-miab/12145

Expected behavior
Exchange account on iPhone shouldn't be deleted and re-added.

Logs
https://discourse.mailinabox.email/t/problems-with-z-push-mail-sync-after-each-upgrade-of-miab/12145/4

Server (please complete the following information):

• OS: Ubuntu 22.04
• PHP Version: 8.0
• Backend for: Mail-in-a-Box
• and Version: v69

Smartphone (please complete the following information):

• Device: iPhone6

[matidau]

Reviewed and messaged user

[smartperson]

@matidau I just upgraded to v70 of Mail in a Box from v69b and I've also run into this issue. Let me know if there's any additional information I could gather that would help.

[matidau]

Hi @smartperson

If you have set up the account again, Can I get you to run sudo z-push-admin -a fixstates and post the output?

Do you have any error messages in the Z-Push error logs?

FYI, To stop fixstates causing issues between Z-push upgrades I’ve raised this PR mail-in-a-box/mailinabox#2432

Cheers,
mat

[eberproducts]

Hi Mat,
here is my output (in addition) to smartperson - in case you need it...

Validating and fixing states (this can take some time):
11:08:26 Checking username casings: Processed: 6 - Converted: 0 - Removed: 0
11:08:26 Checking available devicedata & user linking: Processed: 6 - Fixed: 0
11:08:26 Checking for unreferenced (obsolete) state files: Processed: 1123 - Deleted: 7
11:08:26 Checking for hierarchy folder data state: Devices: 4 - Processed: 6 - Fixed: 0 - Device+User without hierarchy: 0
11:08:26 Checking flags of shared folders: Devices: 4 - Devices with additional folders: 0 - Fixed: 0

Cheers Wolfi

[matidau]

Thanks Wolfi,

Can you confirm if your iPhone lost sync after running fixstates?

Cheers,
Mat

[eberproducts]

Yes i can confirm this - just checked twice - eachtime after running fixstates the sync was lost and i had to re-setup the account on the iPhone.