Can't Login to Office365 Account

[jbarrantes001]

Hi,

I am getting the following error when I run ews2case API:

2020-05-28 18:57:12,726 :: ERROR :: Failed to get account Traceback (most recent call last): File "/etc/Synapse/workflows/objects/EwsConnector.py", line 34, in getAccount auth_type=None) File "/usr/local/lib/python3.6/dist-packages/exchangelib/configuration.py", line 46, in __init__ version=version File "/usr/local/lib/python3.6/dist-packages/exchangelib/protocol.py", line 191, in __call__ raise e File "/usr/local/lib/python3.6/dist-packages/exchangelib/protocol.py", line 186, in __call__ protocol = super(CachingProtocol, cls).__call__(*args, **kwargs) File "/usr/local/lib/python3.6/dist-packages/exchangelib/protocol.py", line 221, in __init__ name=self.credentials.username) File "/usr/local/lib/python3.6/dist-packages/exchangelib/transport.py", line 143, in get_service_authtype raise TransportError('Failed to get auth type from service') exchangelib.errors.TransportError: Failed to get auth type from service 2020-05-28 18:57:12,728 :: ERROR :: Failed to create case from email

Following the docs, I set auth_type=None. I've been trying to find online but I haven't got any clue.