diff --git a/apps/meteor/app/livechat/server/lib/Contacts.ts b/apps/meteor/app/livechat/server/lib/Contacts.ts
index 1e01dfc9d58d..dd7fb0b99848 100644
--- a/apps/meteor/app/livechat/server/lib/Contacts.ts
+++ b/apps/meteor/app/livechat/server/lib/Contacts.ts
@@ -199,8 +199,8 @@ export async function createContactFromVisitor(visitor: ILivechatVisitor): Promi
 
 	const contactData: InsertionModel<ILivechatContact> = {
 		name: visitor.name || visitor.username,
-		emails: visitor.visitorEmails?.map(({ address }) => address),
-		phones: visitor.phone?.map(({ phoneNumber }) => phoneNumber),
+		emails: visitor.visitorEmails,
+		phones: visitor.phone || undefined,
 		unknown: true,
 		channels: [],
 		customFields: visitor.livechatData,
@@ -233,8 +233,8 @@ export async function createContact(params: CreateContactParams): Promise<string
 
 	const { insertedId } = await LivechatContacts.insertOne({
 		name,
-		emails,
-		phones,
+		emails: emails?.map((address) => ({ address })),
+		phones: phones?.map((phoneNumber) => ({ phoneNumber })),
 		contactManager,
 		channels,
 		customFields,
@@ -262,8 +262,8 @@ export async function updateContact(params: UpdateContactParams): Promise<ILivec
 
 	const updatedContact = await LivechatContacts.updateContact(contactId, {
 		name,
-		emails,
-		phones,
+		emails: emails?.map((address) => ({ address })),
+		phones: phones?.map((phoneNumber) => ({ phoneNumber })),
 		contactManager,
 		channels,
 		customFields,
diff --git a/apps/meteor/server/models/raw/LivechatContacts.ts b/apps/meteor/server/models/raw/LivechatContacts.ts
index 3daea28e326a..5e0f9d6703ac 100644
--- a/apps/meteor/server/models/raw/LivechatContacts.ts
+++ b/apps/meteor/server/models/raw/LivechatContacts.ts
@@ -19,14 +19,14 @@ export class LivechatContactsRaw extends BaseRaw<ILivechatContact> implements IL
 				collation: { locale: 'en', strength: 2, caseLevel: false },
 			},
 			{
-				key: { emails: 1 },
+				key: { 'emails.address': 1 },
 				unique: false,
 				name: 'emails_insensitive',
 				partialFilterExpression: { emails: { $exists: true } },
 				collation: { locale: 'en', strength: 2, caseLevel: false },
 			},
 			{
-				key: { phones: 1 },
+				key: { 'phones.phoneNumber': 1 },
 				partialFilterExpression: { phones: { $exists: true } },
 				unique: false,
 			},
@@ -47,8 +47,8 @@ export class LivechatContactsRaw extends BaseRaw<ILivechatContact> implements IL
 		const match: Filter<ILivechatContact & RootFilterOperators<ILivechatContact>> = {
 			$or: [
 				{ name: { $regex: searchRegex, $options: 'i' } },
-				{ emails: { $regex: searchRegex, $options: 'i' } },
-				{ phones: { $regex: searchRegex, $options: 'i' } },
+				{ 'emails.address': { $regex: searchRegex, $options: 'i' } },
+				{ 'phones.phoneNumber': { $regex: searchRegex, $options: 'i' } },
 			],
 		};
 
diff --git a/apps/meteor/tests/end-to-end/api/livechat/contacts.ts b/apps/meteor/tests/end-to-end/api/livechat/contacts.ts
index 556b232e258e..4c6222ffe74e 100644
--- a/apps/meteor/tests/end-to-end/api/livechat/contacts.ts
+++ b/apps/meteor/tests/end-to-end/api/livechat/contacts.ts
@@ -349,8 +349,16 @@ describe('LIVECHAT - contacts', () => {
 			expect(res.body).to.have.property('success', true);
 			expect(res.body.contact._id).to.be.equal(contactId);
 			expect(res.body.contact.name).to.be.equal(name);
-			expect(res.body.contact.emails).to.be.deep.equal(emails);
-			expect(res.body.contact.phones).to.be.deep.equal(phones);
+			expect(res.body.contact.emails).to.be.deep.equal([
+				{
+					address: emails[0],
+				},
+			]);
+			expect(res.body.contact.phones).to.be.deep.equal([
+				{
+					phoneNumber: phones[0],
+				},
+			]);
 		});
 
 		it('should set the unknown field to false when updating a contact', async () => {
@@ -607,8 +615,12 @@ describe('LIVECHAT - contacts', () => {
 			expect(res.body.contact).to.have.property('createdAt');
 			expect(res.body.contact._id).to.be.equal(contactId);
 			expect(res.body.contact.name).to.be.equal(contact.name);
-			expect(res.body.contact.emails).to.be.deep.equal(contact.emails);
-			expect(res.body.contact.phones).to.be.deep.equal(contact.phones);
+			expect(res.body.contact.emails).to.be.deep.equal([
+				{
+					address: contact.emails[0],
+				},
+			]);
+			expect(res.body.contact.phones).to.be.deep.equal([{ phoneNumber: contact.phones[0] }]);
 			expect(res.body.contact.contactManager).to.be.equal(contact.contactManager);
 		});
 
@@ -715,7 +727,7 @@ describe('LIVECHAT - contacts', () => {
 			expect(res.body.total).to.be.equal(1);
 			expect(res.body.contacts[0]._id).to.be.equal(contactId);
 			expect(res.body.contacts[0].name).to.be.equal(contact.name);
-			expect(res.body.contacts[0].emails[0]).to.be.equal(contact.emails[0]);
+			expect(res.body.contacts[0].emails[0].address).to.be.equal(contact.emails[0]);
 		});
 
 		it('should return only contacts that match the searchText using phone number', async () => {
@@ -727,7 +739,7 @@ describe('LIVECHAT - contacts', () => {
 			expect(res.body.total).to.be.equal(1);
 			expect(res.body.contacts[0]._id).to.be.equal(contactId);
 			expect(res.body.contacts[0].name).to.be.equal(contact.name);
-			expect(res.body.contacts[0].emails[0]).to.be.equal(contact.emails[0]);
+			expect(res.body.contacts[0].phones[0].phoneNumber).to.be.equal(contact.phones[0]);
 		});
 
 		it('should return only contacts that match the searchText using name', async () => {
@@ -739,7 +751,7 @@ describe('LIVECHAT - contacts', () => {
 			expect(res.body.total).to.be.equal(1);
 			expect(res.body.contacts[0]._id).to.be.equal(contactId);
 			expect(res.body.contacts[0].name).to.be.equal(contact.name);
-			expect(res.body.contacts[0].emails[0]).to.be.equal(contact.emails[0]);
+			expect(res.body.contacts[0].emails[0].address).to.be.equal(contact.emails[0]);
 		});
 
 		it('should return an empty list if no contacts exist', async () => {
diff --git a/packages/core-typings/src/ILivechatContact.ts b/packages/core-typings/src/ILivechatContact.ts
index 66f0eeeed825..466eeb23d039 100644
--- a/packages/core-typings/src/ILivechatContact.ts
+++ b/packages/core-typings/src/ILivechatContact.ts
@@ -1,3 +1,4 @@
+import type { IVisitorEmail, IVisitorPhone } from './ILivechatVisitor';
 import type { IRocketChatRecord } from './IRocketChatRecord';
 import type { IOmnichannelSource } from './IRoom';
 
@@ -20,8 +21,8 @@ export interface ILivechatContactConflictingField {
 
 export interface ILivechatContact extends IRocketChatRecord {
 	name: string;
-	phones?: string[];
-	emails?: string[];
+	phones?: IVisitorPhone[];
+	emails?: IVisitorEmail[];
 	contactManager?: string;
 	unknown?: boolean;
 	hasConflict?: boolean;