Expert bot side not showing list of tickets

[jonnunez]

I noticed that the bot is not registering the tickets for user to search for.

This is from the Expert's channel side, which I understand is where I can open and manage it, however it's not case

[coderkrishna92]

@jonnunez Thanks for your feedback, however this is not a bug. This is part of expected behavior - when you are using the experts app in a personal scope, yes you do have access to the messaging extension. However, since the messaging extension works in a Team only, you won't be able to view the tickets in a personal scope