diff --git a/src/dispatch/participant_role/enums.py b/src/dispatch/participant_role/enums.py
index 4c28c259833b..0a4898373903 100644
--- a/src/dispatch/participant_role/enums.py
+++ b/src/dispatch/participant_role/enums.py
@@ -25,4 +25,4 @@ def map_case_role_to_incident_role(
             if role.role in role_mapping:
                 return role_mapping[role.role]
 
-        return cls.observer
+        return cls.participant