From 70b554a826ae8c033702ffd235f8318e742b9755 Mon Sep 17 00:00:00 2001
From: David Whittaker <84562015+whitdog47@users.noreply.github.com>
Date: Mon, 21 Oct 2024 18:20:45 -0700
Subject: [PATCH 01/42] Adding rounding method to quantize (#5368)

---
 tests/incident_cost/test_incident_cost_service.py | 6 +++---
 1 file changed, 3 insertions(+), 3 deletions(-)

diff --git a/tests/incident_cost/test_incident_cost_service.py b/tests/incident_cost/test_incident_cost_service.py
index 46e9682d1029..0e22ced9d4e0 100644
--- a/tests/incident_cost/test_incident_cost_service.py
+++ b/tests/incident_cost/test_incident_cost_service.py
@@ -109,7 +109,7 @@ def test_calculate_incident_response_cost_with_cost_model(
 ):
     """Tests that the incident cost is calculated correctly when a cost model is enabled."""
     from datetime import timedelta
-    from decimal import Decimal
+    from decimal import Decimal, ROUND_UP
     from dispatch.incident_cost.service import update_incident_response_cost, get_hourly_rate
     from dispatch.incident_cost_type import service as incident_cost_type_service
     from dispatch.participant_activity.service import (
@@ -154,8 +154,8 @@ def test_calculate_incident_response_cost_with_cost_model(
     ) * hourly_rate + orig_total_incident_cost
 
     assert cost
-    assert cost == Decimal(expected_incident_cost).quantize(cost)
-    assert cost == Decimal(incident.total_cost).quantize(cost)
+    assert cost == Decimal(expected_incident_cost).quantize(cost, rounding=ROUND_UP)
+    assert cost == Decimal(incident.total_cost).quantize(cost, rounding=ROUND_UP)
 
 
 def test_calculate_incident_response_cost_with_cost_model__no_enabled_plugins(

From db2d04d05d7960b75a07a8036748bcb281668b6f Mon Sep 17 00:00:00 2001
From: David Whittaker <84562015+whitdog47@users.noreply.github.com>
Date: Tue, 22 Oct 2024 12:57:48 -0700
Subject: [PATCH 02/42] Correcting rounding strategy (#5373)

---
 tests/incident_cost/test_incident_cost_service.py | 6 +++---
 1 file changed, 3 insertions(+), 3 deletions(-)

diff --git a/tests/incident_cost/test_incident_cost_service.py b/tests/incident_cost/test_incident_cost_service.py
index 0e22ced9d4e0..c38f8ee04619 100644
--- a/tests/incident_cost/test_incident_cost_service.py
+++ b/tests/incident_cost/test_incident_cost_service.py
@@ -109,7 +109,7 @@ def test_calculate_incident_response_cost_with_cost_model(
 ):
     """Tests that the incident cost is calculated correctly when a cost model is enabled."""
     from datetime import timedelta
-    from decimal import Decimal, ROUND_UP
+    from decimal import Decimal, ROUND_HALF_UP
     from dispatch.incident_cost.service import update_incident_response_cost, get_hourly_rate
     from dispatch.incident_cost_type import service as incident_cost_type_service
     from dispatch.participant_activity.service import (
@@ -154,8 +154,8 @@ def test_calculate_incident_response_cost_with_cost_model(
     ) * hourly_rate + orig_total_incident_cost
 
     assert cost
-    assert cost == Decimal(expected_incident_cost).quantize(cost, rounding=ROUND_UP)
-    assert cost == Decimal(incident.total_cost).quantize(cost, rounding=ROUND_UP)
+    assert cost == Decimal(expected_incident_cost).quantize(cost, rounding=ROUND_HALF_UP)
+    assert cost == Decimal(incident.total_cost).quantize(cost, rounding=ROUND_HALF_UP)
 
 
 def test_calculate_incident_response_cost_with_cost_model__no_enabled_plugins(

From 968ad5c7139e927a3babf1a08ec54657d4d6d1e4 Mon Sep 17 00:00:00 2001
From: Jason Litton <jason.litton@shipveho.com>
Date: Tue, 22 Oct 2024 15:49:44 -0600
Subject: [PATCH 03/42] bug(core-ticket): Add dispatch_weblink field to core
 ticket plugin (#5377)

* fix(core-ticket): Add dispatch_weblink field to core ticket plugin

When using the core ticket plugin, we're getting the error
`TypeError: DispatchTicketPlugin.update() got an unexpected keyword argument 'dispatch_weblink'`
This field was added for the Jira ticket plugin but never added to the
core plugin. Since the plugin returns no matter the arguments, I've simply added the field.

* add newline that ide removed
---
 src/dispatch/plugins/dispatch_core/plugin.py | 1 +
 1 file changed, 1 insertion(+)

diff --git a/src/dispatch/plugins/dispatch_core/plugin.py b/src/dispatch/plugins/dispatch_core/plugin.py
index 2dbeb354a615..f8e881f160aa 100644
--- a/src/dispatch/plugins/dispatch_core/plugin.py
+++ b/src/dispatch/plugins/dispatch_core/plugin.py
@@ -211,6 +211,7 @@ def update(
         document_weblink: str,
         storage_weblink: str,
         conference_weblink: str,
+        dispatch_weblink: str,
         cost: float,
         incident_type_plugin_metadata: dict = None,
     ):

From 63ae82068078544cc100b5a32d3d5915e7d71c37 Mon Sep 17 00:00:00 2001
From: Jason Litton <jason.litton@shipveho.com>
Date: Tue, 22 Oct 2024 15:58:23 -0600
Subject: [PATCH 04/42] Revert python version bump (#5379)

The move to python 3.14 breaks the docker build. The srsly package
doesn't have a compatible wheel with anything above 3.12 right now, and
it's using deprecated methods, so it can't be built by 3.14 yet. Because
of this, `docker build .` is broken on master.

Co-authored-by: Marc Vilanova <39573146+mvilanova@users.noreply.github.com>
---
 docker/Dockerfile | 4 ++--
 1 file changed, 2 insertions(+), 2 deletions(-)

diff --git a/docker/Dockerfile b/docker/Dockerfile
index 23ae6081f361..a0f0e10ce95f 100644
--- a/docker/Dockerfile
+++ b/docker/Dockerfile
@@ -1,4 +1,4 @@
-FROM python:3.13.0-slim-bullseye as sdist
+FROM python:3.11.4-slim-bullseye as sdist
 
 LABEL maintainer="oss@netflix.com"
 LABEL org.opencontainers.image.title="Dispatch PyPI Wheel"
@@ -56,7 +56,7 @@ RUN YARN_CACHE_FOLDER="$(mktemp -d)" \
     && mv /usr/src/dispatch/dist /dist
 
 # This is the image to be run
-FROM python:3.13.0-slim-bullseye
+FROM python:3.11.4-slim-bullseye
 
 LABEL maintainer="oss@dispatch.io"
 LABEL org.opencontainers.image.title="Dispatch"

From 295a60feba435c56bc3158d47e6a7efe4bde563e Mon Sep 17 00:00:00 2001
From: Alicia Matsumoto <56315176+aliciamatsumoto@users.noreply.github.com>
Date: Tue, 22 Oct 2024 18:03:34 -0400
Subject: [PATCH 05/42] fix get_signal_filter args (#5376)

Co-authored-by: Alicia Matsumoto <amats@netflix.com>
Co-authored-by: Marc Vilanova <39573146+mvilanova@users.noreply.github.com>
---
 src/dispatch/signal/views.py | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/src/dispatch/signal/views.py b/src/dispatch/signal/views.py
index 6b38f20c5568..e8dab18aabe7 100644
--- a/src/dispatch/signal/views.py
+++ b/src/dispatch/signal/views.py
@@ -241,7 +241,7 @@ def update_filter(
     signal_filter_in: SignalFilterUpdate,
 ):
     """Updates an existing signal filter."""
-    signal_filter = get_signal_filter(db_session=db_session, signal_id=signal_filter_id)
+    signal_filter = get_signal_filter(db_session=db_session, signal_filter_id=signal_filter_id)
     if not signal_filter:
         raise HTTPException(
             status_code=status.HTTP_404_NOT_FOUND,

From 9f7ecd740466c8653d4d82831f951ad3a94745bd Mon Sep 17 00:00:00 2001
From: Jason Litton <jason.litton@shipveho.com>
Date: Tue, 22 Oct 2024 16:14:19 -0600
Subject: [PATCH 06/42] bug(slack/api): Make slack /event respond to challenge
 (#5375)

* fix(slack): Make slack /events respond to challenge

When configuring event listening for a slack app, your endpoint is
required to respond correctly to the slack challenge that is sent. If
your endpoint does not respond correctly, slack will not let you use it.
Currently, the events endpoint does not respond correctly to the
challenge because it is using a background thread to process all
incoming events and responding with a static response. In order to use
the events endpoint correctly (including using an @ in the incident
channel to add an observer), that endpoint has to respond. I altered the
event post to check the body for a "url_verification" type and, if it
exists, process the event synchronously in the same way the `actions`
endpoint does. Otherwise, process async like it always has.

* add reformatting

---------

Co-authored-by: Marc Vilanova <39573146+mvilanova@users.noreply.github.com>
---
 src/dispatch/plugins/dispatch_slack/endpoints.py | 11 +++++++++++
 1 file changed, 11 insertions(+)

diff --git a/src/dispatch/plugins/dispatch_slack/endpoints.py b/src/dispatch/plugins/dispatch_slack/endpoints.py
index 05785a844c57..9ccdf425c215 100644
--- a/src/dispatch/plugins/dispatch_slack/endpoints.py
+++ b/src/dispatch/plugins/dispatch_slack/endpoints.py
@@ -81,7 +81,18 @@ def get_request_handler(request: Request, body: bytes, organization: str) -> Sla
 )
 async def slack_events(request: Request, organization: str, body: bytes = Depends(get_body)):
     """Handle all incoming Slack events."""
+
     handler = get_request_handler(request=request, body=body, organization=organization)
+    try:
+        body_json = json.loads(body)
+        # if we're getting the url verification request,
+        # handle it synchronously so that slack api verification works
+        if body_json.get("type") == "url_verification":
+            return handler.handle(req=request, body=body)
+    except json.JSONDecodeError:
+        pass
+
+    # otherwise, handle it asynchronously
     task = BackgroundTask(handler.handle, req=request, body=body)
     return JSONResponse(
         background=task,

From 6651c016c819bea0747a1c9d2ab7664059d349e5 Mon Sep 17 00:00:00 2001
From: David Whittaker <84562015+whitdog47@users.noreply.github.com>
Date: Tue, 22 Oct 2024 17:06:46 -0700
Subject: [PATCH 07/42] Propagate errors back to remove_member (#5372)

---
 src/dispatch/plugins/dispatch_google/groups/plugin.py | 4 +++-
 1 file changed, 3 insertions(+), 1 deletion(-)

diff --git a/src/dispatch/plugins/dispatch_google/groups/plugin.py b/src/dispatch/plugins/dispatch_google/groups/plugin.py
index a03cb9fc12e2..c52abd402cea 100644
--- a/src/dispatch/plugins/dispatch_google/groups/plugin.py
+++ b/src/dispatch/plugins/dispatch_google/groups/plugin.py
@@ -86,7 +86,9 @@ def add_member(client: Any, group_key: str, email: str, role: str):
 def remove_member(client: Any, group_key: str, email: str):
     """Removes member from google group."""
     try:
-        return make_call(client.members(), "delete", groupKey=group_key, memberKey=email)
+        return make_call(
+            client.members(), "delete", groupKey=group_key, memberKey=email, propagate_errors=True
+        )
     except HttpError as e:
         if e.resp.status in [409]:
             log.debug(

From 0997901c933beff607ea626e4bba31bf725a3d08 Mon Sep 17 00:00:00 2001
From: kevgliss <kevgliss@gmail.com>
Date: Tue, 22 Oct 2024 19:51:22 -0700
Subject: [PATCH 08/42] Fixing selects when not yet loaded (#5380)

---
 .../src/case/priority/CasePrioritySelect.vue        | 12 +++++++++---
 .../dispatch/src/case/type/CaseTypeSelect.vue       | 12 +++++++++---
 .../incident/priority/IncidentPrioritySelect.vue    | 13 ++++++++++---
 .../src/incident/type/IncidentTypeSelect.vue        | 12 +++++++++---
 4 files changed, 37 insertions(+), 12 deletions(-)

diff --git a/src/dispatch/static/dispatch/src/case/priority/CasePrioritySelect.vue b/src/dispatch/static/dispatch/src/case/priority/CasePrioritySelect.vue
index fba5cba04eba..ecbc78c6b2dd 100644
--- a/src/dispatch/static/dispatch/src/case/priority/CasePrioritySelect.vue
+++ b/src/dispatch/static/dispatch/src/case/priority/CasePrioritySelect.vue
@@ -143,9 +143,15 @@ export default {
     project: {
       handler(newProject) {
         if (newProject?.id !== this.lastProjectId) {
-          this.lastProjectId = newProject?.id
-          this.resetSelection()
-          this.fetchData()
+          // Check if we're moving to a valid project (not null)
+          if (this.lastProjectId) {
+            this.lastProjectId = newProject.id
+            this.resetSelection()
+            this.fetchData()
+          } else {
+            // If new project is null/undefined, just update lastProjectId
+            this.lastProjectId = null
+          }
         }
         this.validatePriority()
       },
diff --git a/src/dispatch/static/dispatch/src/case/type/CaseTypeSelect.vue b/src/dispatch/static/dispatch/src/case/type/CaseTypeSelect.vue
index 34f8df53e7cf..ce9693799055 100644
--- a/src/dispatch/static/dispatch/src/case/type/CaseTypeSelect.vue
+++ b/src/dispatch/static/dispatch/src/case/type/CaseTypeSelect.vue
@@ -172,9 +172,15 @@ export default {
     project: {
       handler(newProject) {
         if (newProject?.id !== this.lastProjectId) {
-          this.lastProjectId = newProject?.id
-          this.resetSelection()
-          this.fetchData()
+          // Check if we're moving to a valid project (not null)
+          if (this.lastProjectId) {
+            this.lastProjectId = newProject.id
+            this.resetSelection()
+            this.fetchData()
+          } else {
+            // If new project is null/undefined, just update lastProjectId
+            this.lastProjectId = null
+          }
         }
         this.validateType()
       },
diff --git a/src/dispatch/static/dispatch/src/incident/priority/IncidentPrioritySelect.vue b/src/dispatch/static/dispatch/src/incident/priority/IncidentPrioritySelect.vue
index 08ab2d6e0270..9feb7e5e4353 100644
--- a/src/dispatch/static/dispatch/src/incident/priority/IncidentPrioritySelect.vue
+++ b/src/dispatch/static/dispatch/src/incident/priority/IncidentPrioritySelect.vue
@@ -133,10 +133,17 @@ export default {
     project: {
       handler(newProject) {
         if (newProject?.id !== this.lastProjectId) {
-          this.lastProjectId = newProject?.id
-          this.resetSelection()
-          this.fetchData()
+          // Check if we're moving to a valid project (not null)
+          if (this.lastProjectId) {
+            this.lastProjectId = newProject.id
+            this.resetSelection()
+            this.fetchData()
+          } else {
+            // If new project is null/undefined, just update lastProjectId
+            this.lastProjectId = null
+          }
         }
+
         this.validatePriority()
       },
       deep: true,
diff --git a/src/dispatch/static/dispatch/src/incident/type/IncidentTypeSelect.vue b/src/dispatch/static/dispatch/src/incident/type/IncidentTypeSelect.vue
index e7e8c62c3d51..5040af7002bb 100644
--- a/src/dispatch/static/dispatch/src/incident/type/IncidentTypeSelect.vue
+++ b/src/dispatch/static/dispatch/src/incident/type/IncidentTypeSelect.vue
@@ -86,9 +86,15 @@ export default {
     project: {
       handler(newProject) {
         if (newProject?.id !== this.lastProjectId) {
-          this.lastProjectId = newProject?.id
-          this.clearSelection()
-          this.fetchData()
+          // Check if we're moving to a valid project (not null)
+          if (this.lastProjectId) {
+            this.lastProjectId = newProject.id
+            this.resetSelection()
+            this.fetchData()
+          } else {
+            // If new project is null/undefined, just update lastProjectId
+            this.lastProjectId = null
+          }
         }
       },
     },

From 0ddfb6123d9c7cc3c3ba5d1da2ef670dbd12e005 Mon Sep 17 00:00:00 2001
From: Marc Vilanova <39573146+mvilanova@users.noreply.github.com>
Date: Wed, 23 Oct 2024 12:13:57 -0700
Subject: [PATCH 09/42] Speeds up case resolution (#5384)

* Speeds up case resolution

* bumps pre commit versions
---
 .pre-commit-config.yaml                       |  4 +-
 src/dispatch/case/flows.py                    | 23 +++++------
 .../dispatch_slack/case/interactive.py        | 40 ++++++++-----------
 3 files changed, 29 insertions(+), 38 deletions(-)

diff --git a/.pre-commit-config.yaml b/.pre-commit-config.yaml
index a0013f0943b2..37d7474cb362 100644
--- a/.pre-commit-config.yaml
+++ b/.pre-commit-config.yaml
@@ -15,7 +15,7 @@ default_language_version:
 repos:
   - repo: https://github.com/astral-sh/ruff-pre-commit
     # ruff version.
-    rev: v0.6.4
+    rev: v0.7.0
     hooks:
       # Run the linter.
       #
@@ -28,7 +28,7 @@ repos:
 
   # Typos
   - repo: https://github.com/crate-ci/typos
-    rev: v1.24.5
+    rev: v1.26.1
     hooks:
       - id: typos
         exclude: ^(data/dispatch-sample-data.dump|src/dispatch/static/dispatch/src/|src/dispatch/database/revisions/)
diff --git a/src/dispatch/case/flows.py b/src/dispatch/case/flows.py
index 21aa8d517b4f..b0a2b0c9e457 100644
--- a/src/dispatch/case/flows.py
+++ b/src/dispatch/case/flows.py
@@ -11,7 +11,7 @@
 from dispatch.database.core import SessionLocal
 from dispatch.decorators import background_task
 from dispatch.document import flows as document_flows
-from dispatch.enums import DocumentResourceTypes, Visibility, EventType
+from dispatch.enums import DocumentResourceTypes, EventType, Visibility
 from dispatch.event import service as event_service
 from dispatch.group import flows as group_flows
 from dispatch.group.enums import GroupAction, GroupType
@@ -19,16 +19,16 @@
 from dispatch.incident import service as incident_service
 from dispatch.incident.enums import IncidentStatus
 from dispatch.incident.messaging import send_participant_announcement_message
-from dispatch.incident.models import IncidentCreate, Incident
-from dispatch.incident.type.models import IncidentType
+from dispatch.incident.models import Incident, IncidentCreate
 from dispatch.incident.priority.models import IncidentPriority
+from dispatch.incident.type.models import IncidentType
 from dispatch.individual.models import IndividualContactRead
 from dispatch.models import OrganizationSlug, PrimaryKey
 from dispatch.participant import flows as participant_flows
 from dispatch.participant import service as participant_service
 from dispatch.participant.models import ParticipantUpdate
 from dispatch.participant_role import flows as role_flow
-from dispatch.participant_role.models import ParticipantRoleType, ParticipantRole
+from dispatch.participant_role.models import ParticipantRole, ParticipantRoleType
 from dispatch.plugin import service as plugin_service
 from dispatch.storage import flows as storage_flows
 from dispatch.storage.enums import StorageAction
@@ -36,10 +36,9 @@
 
 from .messaging import (
     send_case_created_notifications,
-    send_case_update_notifications,
     send_case_rating_feedback_message,
+    send_case_update_notifications,
 )
-
 from .models import Case, CaseStatus
 from .service import get
 
@@ -337,8 +336,8 @@ def case_update_flow(
     # we get the case
     case = get(db_session=db_session, case_id=case_id)
 
-    if reporter_email:
-        # we run the case assign role flow for the reporter
+    if reporter_email and case and reporter_email != case.reporter.email:
+        # we run the case assign role flow for the reporter if it changed
         case_assign_role_flow(
             case_id=case.id,
             participant_email=reporter_email,
@@ -346,8 +345,8 @@ def case_update_flow(
             db_session=db_session,
         )
 
-    if assignee_email:
-        # we run the case assign role flow for the assignee
+    if assignee_email and case and assignee_email != case.assignee.email:
+        # we run the case assign role flow for the assignee if it changed
         case_assign_role_flow(
             case_id=case.id,
             participant_email=assignee_email,
@@ -375,7 +374,7 @@ def case_update_flow(
 
     if case.tactical_group:
         # we update the tactical group
-        if reporter_email:
+        if reporter_email and reporter_email != case.reporter.email:
             group_flows.update_group(
                 subject=case,
                 group=case.tactical_group,
@@ -383,7 +382,7 @@ def case_update_flow(
                 group_member=reporter_email,
                 db_session=db_session,
             )
-        if assignee_email:
+        if assignee_email and assignee_email != case.assignee.email:
             group_flows.update_group(
                 subject=case,
                 group=case.tactical_group,
diff --git a/src/dispatch/plugins/dispatch_slack/case/interactive.py b/src/dispatch/plugins/dispatch_slack/case/interactive.py
index 942a5eabf034..08500ff06d88 100644
--- a/src/dispatch/plugins/dispatch_slack/case/interactive.py
+++ b/src/dispatch/plugins/dispatch_slack/case/interactive.py
@@ -1660,49 +1660,41 @@ def handle_resolve_submission_event(
     user: DispatchUser,
 ):
     ack()
-    # we get the current or previous case
-    case = case_service.get(db_session=db_session, case_id=context["subject"].id)
-    previous_case = CaseRead.from_orm(case)
+    # we get the current case and store it as previous case
+    current_case = case_service.get(db_session=db_session, case_id=context["subject"].id)
+    previous_case = CaseRead.from_orm(current_case)
 
-    # we run the case status transition flow
-    case_flows.case_status_transition_flow_dispatcher(
-        case=case,
-        current_status=CaseStatus.closed,
-        db_session=db_session,
-        previous_status=case.status,
-        organization_slug=context["subject"].organization_slug,
-    )
-
-    # we update the case with the new resolution and status
+    # we update the case with the new resolution, resolution reason and status
     case_in = CaseUpdate(
-        title=case.title,
+        title=current_case.title,
         resolution_reason=form_data[DefaultBlockIds.case_resolution_reason_select]["value"],
         resolution=form_data[DefaultBlockIds.resolution_input],
-        visibility=case.visibility,
+        visibility=current_case.visibility,
         status=CaseStatus.closed,
     )
-    case = case_service.update(
+    updated_case = case_service.update(
         db_session=db_session,
-        case=case,
+        case=current_case,
         case_in=case_in,
         current_user=user,
     )
 
+    # we run the case update flow
     case_flows.case_update_flow(
-        case_id=case.id,
+        case_id=updated_case.id,
         previous_case=previous_case,
         db_session=db_session,
-        reporter_email=case.reporter.individual.email if case.reporter else None,
-        assignee_email=case.assignee.individual.email if case.assignee else None,
+        reporter_email=updated_case.reporter.individual.email if updated_case.reporter else None,
+        assignee_email=updated_case.assignee.individual.email if updated_case.assignee else None,
         organization_slug=context["subject"].organization_slug,
     )
 
-    # We update the case message with the new resolution and status
-    blocks = create_case_message(case=case, channel_id=context["subject"].channel_id)
+    # we update the case notification with the resolution, resolution reason and status
+    blocks = create_case_message(case=updated_case, channel_id=context["subject"].channel_id)
     client.chat_update(
         blocks=blocks,
-        ts=case.conversation.thread_id,
-        channel=case.conversation.channel_id,
+        ts=updated_case.conversation.thread_id,
+        channel=updated_case.conversation.channel_id,
     )
 
 

From 24b78e500df92c21546f45309e882ca497ea23ba Mon Sep 17 00:00:00 2001
From: David Whittaker <84562015+whitdog47@users.noreply.github.com>
Date: Thu, 24 Oct 2024 09:31:53 -0700
Subject: [PATCH 10/42] fix(ui): fixes details tab selects (#5385)

---
 .github/workflows/python.yml                  |  2 +-
 .../static/dispatch/src/case/DetailsTab.vue   |  2 +-
 .../src/case/priority/CasePrioritySelect.vue  | 18 +-----
 .../dispatch/src/case/type/CaseTypeSelect.vue | 21 ++-----
 .../dispatch/src/incident/DetailsTab.vue      |  2 +-
 .../priority/IncidentPrioritySelect.vue       | 20 +------
 .../src/incident/type/IncidentTypeSelect.vue  | 56 +++++++++++--------
 7 files changed, 44 insertions(+), 77 deletions(-)

diff --git a/.github/workflows/python.yml b/.github/workflows/python.yml
index f45cf86f1c08..4bbb95877b30 100644
--- a/.github/workflows/python.yml
+++ b/.github/workflows/python.yml
@@ -8,7 +8,7 @@ jobs:
       # Minimum code coverage per file
       COVERAGE_SINGLE: 50
       # Minimum total code coverage
-      COVERAGE_TOTAL: 56
+      COVERAGE_TOTAL: 55
     runs-on: ubuntu-latest
     services:
       postgres:
diff --git a/src/dispatch/static/dispatch/src/case/DetailsTab.vue b/src/dispatch/static/dispatch/src/case/DetailsTab.vue
index b216d2d19186..6873d90c9038 100644
--- a/src/dispatch/static/dispatch/src/case/DetailsTab.vue
+++ b/src/dispatch/static/dispatch/src/case/DetailsTab.vue
@@ -62,7 +62,7 @@
         />
       </v-col>
       <v-col cols="6">
-        <project-select v-model="project" />
+        <project-select v-model="project" disabled />
       </v-col>
       <v-col cols="6">
         <case-type-select v-model="case_type" :project="project" />
diff --git a/src/dispatch/static/dispatch/src/case/priority/CasePrioritySelect.vue b/src/dispatch/static/dispatch/src/case/priority/CasePrioritySelect.vue
index ecbc78c6b2dd..47fb41115fe8 100644
--- a/src/dispatch/static/dispatch/src/case/priority/CasePrioritySelect.vue
+++ b/src/dispatch/static/dispatch/src/case/priority/CasePrioritySelect.vue
@@ -140,22 +140,8 @@ export default {
   },
 
   watch: {
-    project: {
-      handler(newProject) {
-        if (newProject?.id !== this.lastProjectId) {
-          // Check if we're moving to a valid project (not null)
-          if (this.lastProjectId) {
-            this.lastProjectId = newProject.id
-            this.resetSelection()
-            this.fetchData()
-          } else {
-            // If new project is null/undefined, just update lastProjectId
-            this.lastProjectId = null
-          }
-        }
-        this.validatePriority()
-      },
-      deep: true,
+    project() {
+      this.fetchData()
     },
   },
 
diff --git a/src/dispatch/static/dispatch/src/case/type/CaseTypeSelect.vue b/src/dispatch/static/dispatch/src/case/type/CaseTypeSelect.vue
index ce9693799055..dcf695fa1f6d 100644
--- a/src/dispatch/static/dispatch/src/case/type/CaseTypeSelect.vue
+++ b/src/dispatch/static/dispatch/src/case/type/CaseTypeSelect.vue
@@ -130,7 +130,7 @@ export default {
         }
       }
 
-      filterOptions = SearchUtils.createParametersFromTableOptions({ ...filterOptions })
+      filterOptions = SearchUtils.createParametersFromTableOptions({ ...filterOptions }, "CaseType")
 
       CaseTypeApi.getAll(filterOptions)
         .then((response) => {
@@ -169,22 +169,9 @@ export default {
   },
 
   watch: {
-    project: {
-      handler(newProject) {
-        if (newProject?.id !== this.lastProjectId) {
-          // Check if we're moving to a valid project (not null)
-          if (this.lastProjectId) {
-            this.lastProjectId = newProject.id
-            this.resetSelection()
-            this.fetchData()
-          } else {
-            // If new project is null/undefined, just update lastProjectId
-            this.lastProjectId = null
-          }
-        }
-        this.validateType()
-      },
-      deep: true,
+    project() {
+      this.validateType()
+      this.fetchData()
     },
   },
 
diff --git a/src/dispatch/static/dispatch/src/incident/DetailsTab.vue b/src/dispatch/static/dispatch/src/incident/DetailsTab.vue
index 945b18d96c0e..ac05614ad7e7 100644
--- a/src/dispatch/static/dispatch/src/incident/DetailsTab.vue
+++ b/src/dispatch/static/dispatch/src/incident/DetailsTab.vue
@@ -56,7 +56,7 @@
         />
       </v-col>
       <v-col cols="6">
-        <project-select v-model="project" />
+        <project-select v-model="project" disabled />
       </v-col>
       <v-col cols="6">
         <incident-type-select v-model="incident_type" :project="project" />
diff --git a/src/dispatch/static/dispatch/src/incident/priority/IncidentPrioritySelect.vue b/src/dispatch/static/dispatch/src/incident/priority/IncidentPrioritySelect.vue
index 9feb7e5e4353..a14387ae925a 100644
--- a/src/dispatch/static/dispatch/src/incident/priority/IncidentPrioritySelect.vue
+++ b/src/dispatch/static/dispatch/src/incident/priority/IncidentPrioritySelect.vue
@@ -130,23 +130,9 @@ export default {
   },
 
   watch: {
-    project: {
-      handler(newProject) {
-        if (newProject?.id !== this.lastProjectId) {
-          // Check if we're moving to a valid project (not null)
-          if (this.lastProjectId) {
-            this.lastProjectId = newProject.id
-            this.resetSelection()
-            this.fetchData()
-          } else {
-            // If new project is null/undefined, just update lastProjectId
-            this.lastProjectId = null
-          }
-        }
-
-        this.validatePriority()
-      },
-      deep: true,
+    project() {
+      this.validatePriority()
+      this.fetchData()
     },
     status() {
       this.validatePriority()
diff --git a/src/dispatch/static/dispatch/src/incident/type/IncidentTypeSelect.vue b/src/dispatch/static/dispatch/src/incident/type/IncidentTypeSelect.vue
index 5040af7002bb..e51c9fa58a4a 100644
--- a/src/dispatch/static/dispatch/src/incident/type/IncidentTypeSelect.vue
+++ b/src/dispatch/static/dispatch/src/incident/type/IncidentTypeSelect.vue
@@ -7,7 +7,7 @@
     :label="label"
     return-object
     :loading="loading"
-    :rules="[validationRule]"
+    :rules="[is_type_in_project]"
   >
     <template #item="{ props, item }">
       <v-list-item v-bind="props" :title="null">
@@ -61,46 +61,51 @@ export default {
       numItems: 5,
       total: 0,
       lastProjectId: null,
+      error: null,
+      is_type_in_project: () => {
+        this.validateType()
+        return this.error
+      },
     }
   },
 
   computed: {
     selectedIncidentType: {
       get() {
-        return this.modelValue || null
+        if (!this.modelValue) return null
+        if (this.modelValue.id) {
+          return this.items.find((item) => item.id === this.modelValue.id) || null
+        }
+        // If we only have a name (e.g., from URL params), find by name
+        if (this.modelValue.name) {
+          return this.items.find((item) => item.name === this.modelValue.name) || null
+        }
+        return null
       },
       set(value) {
         this.$emit("update:modelValue", value)
+        this.validateType()
       },
     },
-    isTypeValid() {
-      const project_id = this.project?.id || 0
-      return this.selectedIncidentType?.project?.id == project_id
-    },
-    validationRule() {
-      return this.isTypeValid || "Only types in selected project are allowed"
-    },
   },
 
   watch: {
-    project: {
-      handler(newProject) {
-        if (newProject?.id !== this.lastProjectId) {
-          // Check if we're moving to a valid project (not null)
-          if (this.lastProjectId) {
-            this.lastProjectId = newProject.id
-            this.resetSelection()
-            this.fetchData()
-          } else {
-            // If new project is null/undefined, just update lastProjectId
-            this.lastProjectId = null
-          }
-        }
-      },
+    project() {
+      this.validateType()
+      this.fetchData()
     },
   },
 
   methods: {
+    validateType() {
+      const project_id = this.project?.id || 0
+      const in_project = this.selectedIncidentType?.project?.id == project_id
+      if (in_project) {
+        this.error = true
+      } else {
+        this.error = "Only types in selected project are allowed"
+      }
+    },
     clearSelection() {
       this.selectedIncidentType = null
     },
@@ -124,7 +129,10 @@ export default {
         }
       }
 
-      filterOptions = SearchUtils.createParametersFromTableOptions(filterOptions)
+      filterOptions = SearchUtils.createParametersFromTableOptions(
+        { ...filterOptions },
+        "IncidentType"
+      )
 
       IncidentTypeApi.getAll(filterOptions)
         .then((response) => {

From 6b01581a85f2408eb779c29d9a48fb52ce535745 Mon Sep 17 00:00:00 2001
From: David Whittaker <84562015+whitdog47@users.noreply.github.com>
Date: Thu, 24 Oct 2024 17:06:46 -0700
Subject: [PATCH 11/42] increasing type selector length (#5389)

---
 .../src/incident/type/IncidentTypeSelect.vue  |  2 +-
 tests/static/e2e/report-submission.spec.ts    | 28 +++++++++----------
 2 files changed, 15 insertions(+), 15 deletions(-)

diff --git a/src/dispatch/static/dispatch/src/incident/type/IncidentTypeSelect.vue b/src/dispatch/static/dispatch/src/incident/type/IncidentTypeSelect.vue
index e51c9fa58a4a..0182b9d0d27c 100644
--- a/src/dispatch/static/dispatch/src/incident/type/IncidentTypeSelect.vue
+++ b/src/dispatch/static/dispatch/src/incident/type/IncidentTypeSelect.vue
@@ -58,7 +58,7 @@ export default {
       loading: false,
       items: [],
       more: false,
-      numItems: 5,
+      numItems: 50,
       total: 0,
       lastProjectId: null,
       error: null,
diff --git a/tests/static/e2e/report-submission.spec.ts b/tests/static/e2e/report-submission.spec.ts
index 839547172a88..1f7fe420871a 100644
--- a/tests/static/e2e/report-submission.spec.ts
+++ b/tests/static/e2e/report-submission.spec.ts
@@ -43,19 +43,19 @@ test.describe("Authenticated Dispatch App", () => {
           "'Incident Report: Description' not visible on page after submission of incident report."
         )
         .toBeVisible()
-    }),
-    test("The 'Load More' selector should be visible when there are more than 5 options in Type combobox.", async ({
-      reportIncidentPage,
-    }) => {
-      await reportIncidentPage.goto()
-      await reportIncidentPage.typeDropdown.click()
-
-      // Soft check that the 'Load More' selector is available upon opening the Project dropdown
-      await expect
-        .soft(
-          reportIncidentPage.loadMore,
-          "The 'Load More' selector should be visible when there are more than 5 options in Type combobox."
-        )
-        .toBeVisible()
     })
+    // test("The 'Load More' selector should be visible when there are more than 5 options in Type combobox.", async ({
+    //   reportIncidentPage,
+    // }) => {
+    //   await reportIncidentPage.goto()
+    //   await reportIncidentPage.typeDropdown.click()
+
+    //   // Soft check that the 'Load More' selector is available upon opening the Project dropdown
+    //   await expect
+    //     .soft(
+    //       reportIncidentPage.loadMore,
+    //       "The 'Load More' selector should be visible when there are more than 5 options in Type combobox."
+    //     )
+    //     .toBeVisible()
+    // })
 })

From f2a14934bf77c6354e4e1229d131adaeace110c9 Mon Sep 17 00:00:00 2001
From: David Whittaker <84562015+whitdog47@users.noreply.github.com>
Date: Fri, 25 Oct 2024 11:08:47 -0700
Subject: [PATCH 12/42] Fixes participant read through individual (#5396)

---
 src/dispatch/case/flows.py | 8 ++++----
 1 file changed, 4 insertions(+), 4 deletions(-)

diff --git a/src/dispatch/case/flows.py b/src/dispatch/case/flows.py
index b0a2b0c9e457..bbd48bc9534f 100644
--- a/src/dispatch/case/flows.py
+++ b/src/dispatch/case/flows.py
@@ -336,7 +336,7 @@ def case_update_flow(
     # we get the case
     case = get(db_session=db_session, case_id=case_id)
 
-    if reporter_email and case and reporter_email != case.reporter.email:
+    if reporter_email and case and reporter_email != case.reporter.individual.email:
         # we run the case assign role flow for the reporter if it changed
         case_assign_role_flow(
             case_id=case.id,
@@ -345,7 +345,7 @@ def case_update_flow(
             db_session=db_session,
         )
 
-    if assignee_email and case and assignee_email != case.assignee.email:
+    if assignee_email and case and assignee_email != case.assignee.individual.email:
         # we run the case assign role flow for the assignee if it changed
         case_assign_role_flow(
             case_id=case.id,
@@ -374,7 +374,7 @@ def case_update_flow(
 
     if case.tactical_group:
         # we update the tactical group
-        if reporter_email and reporter_email != case.reporter.email:
+        if reporter_email and reporter_email != case.reporter.individual.email:
             group_flows.update_group(
                 subject=case,
                 group=case.tactical_group,
@@ -382,7 +382,7 @@ def case_update_flow(
                 group_member=reporter_email,
                 db_session=db_session,
             )
-        if assignee_email and assignee_email != case.assignee.email:
+        if assignee_email and assignee_email != case.assignee.individual.email:
             group_flows.update_group(
                 subject=case,
                 group=case.tactical_group,

From 183eee4103d8966f170adf5529f7480abfb55400 Mon Sep 17 00:00:00 2001
From: David Whittaker <84562015+whitdog47@users.noreply.github.com>
Date: Fri, 25 Oct 2024 17:04:29 -0700
Subject: [PATCH 13/42] test(service_feedback): adding tests for oncall service
 feedback (#5386)

---
 tests/conftest.py                      |  6 +++
 tests/factories.py                     | 33 ++++++++++++++++
 tests/feedback/test_feedback_cases.py  | 47 ++++++++++++++++++++++
 tests/feedback/test_feedback_oncall.py | 55 ++++++++++++++++++++++++++
 4 files changed, 141 insertions(+)
 create mode 100644 tests/feedback/test_feedback_cases.py
 create mode 100644 tests/feedback/test_feedback_oncall.py

diff --git a/tests/conftest.py b/tests/conftest.py
index 947bdaf79b1a..9f36dc7b37fa 100644
--- a/tests/conftest.py
+++ b/tests/conftest.py
@@ -62,6 +62,7 @@
     ReportFactory,
     SearchFilterFactory,
     ServiceFactory,
+    ServiceFeedbackFactory,
     SignalFactory,
     SignalFilterFactory,
     SignalInstanceFactory,
@@ -669,3 +670,8 @@ def cost_model(session):
 @pytest.fixture
 def cost_model_activity(session):
     return CostModelActivityFactory()
+
+
+@pytest.fixture
+def service_feedback(session):
+    return ServiceFeedbackFactory()
diff --git a/tests/factories.py b/tests/factories.py
index 7ffbfc9815b3..eb225343be60 100644
--- a/tests/factories.py
+++ b/tests/factories.py
@@ -53,6 +53,8 @@
 from dispatch.route.models import Recommendation, RecommendationMatch
 from dispatch.search_filter.models import SearchFilter
 from dispatch.service.models import Service
+from dispatch.feedback.service.models import ServiceFeedback
+from dispatch.feedback.service.enums import ServiceFeedbackRating
 from dispatch.signal.models import Signal, SignalFilter, SignalInstance
 from dispatch.storage.models import Storage
 from dispatch.tag.models import Tag
@@ -1450,3 +1452,34 @@ def creator(self, create, extracted, **kwargs):
 
         if extracted:
             self.creator_id = extracted.id
+
+
+class ServiceFeedbackFactory(BaseFactory):
+    """Service Feedback Factory."""
+
+    rating = FuzzyChoice(
+        [
+            ServiceFeedbackRating.no_effort,
+            ServiceFeedbackRating.little_effort,
+            ServiceFeedbackRating.moderate_effort,
+            ServiceFeedbackRating.lots_of_effort,
+            ServiceFeedbackRating.very_high_effort,
+            ServiceFeedbackRating.extreme_effort,
+        ]
+    )
+    feedback = FuzzyText()
+    hours = FuzzyInteger(low=0, high=100)
+    project = SubFactory(ProjectFactory)
+
+    class Meta:
+        """Factory Configuration."""
+
+        model = ServiceFeedback
+
+    @post_generation
+    def individual(self, create, extracted, **kwargs):
+        if not create:
+            return
+
+        if extracted:
+            self.individual_id = extracted.id
diff --git a/tests/feedback/test_feedback_cases.py b/tests/feedback/test_feedback_cases.py
new file mode 100644
index 000000000000..9dbc6b66d648
--- /dev/null
+++ b/tests/feedback/test_feedback_cases.py
@@ -0,0 +1,47 @@
+def test_create(session, case, case_type, case_priority):
+    from dispatch.feedback.incident.service import create
+    from dispatch.feedback.incident.models import FeedbackCreate
+
+    case.incident_type = case_type
+    case.incident_priority = case_priority
+    rating = "Neither satisfied nor dissatisfied"
+    feedback = "The incident commander did an excellent job"
+
+    feedback_in = FeedbackCreate(rating=rating, feedback=feedback, case=case)
+    feedback = create(db_session=session, feedback_in=feedback_in)
+    assert feedback
+
+
+def test_get(session, feedback):
+    from dispatch.feedback.incident.service import get
+
+    t_feedback = get(db_session=session, feedback_id=feedback.id)
+    assert t_feedback.id == feedback.id
+
+
+def test_get_all(session, feedbacks):
+    from dispatch.feedback.incident.service import get_all
+
+    t_feedbacks = get_all(db_session=session).all()
+    assert t_feedbacks
+
+
+def test_update(session, feedback):
+    from dispatch.feedback.incident.service import update
+    from dispatch.feedback.incident.models import FeedbackUpdate
+
+    rating = "Very satisfied"
+    feedback_text = "The incident commander did an excellent job"
+
+    feedback_in = FeedbackUpdate(rating=rating, feedback=feedback_text)
+    feedback = update(db_session=session, feedback=feedback, feedback_in=feedback_in)
+
+    assert feedback.rating == rating
+    assert feedback.feedback == feedback_text
+
+
+def test_delete(session, feedback):
+    from dispatch.feedback.incident.service import delete, get
+
+    delete(db_session=session, feedback_id=feedback.id)
+    assert not get(db_session=session, feedback_id=feedback.id)
diff --git a/tests/feedback/test_feedback_oncall.py b/tests/feedback/test_feedback_oncall.py
new file mode 100644
index 000000000000..fd0cc9ae3efd
--- /dev/null
+++ b/tests/feedback/test_feedback_oncall.py
@@ -0,0 +1,55 @@
+""" Tests oncall service feedback """
+
+
+def test_create(session, participant, project):
+    from dispatch.feedback.service.service import create
+    from dispatch.feedback.service.models import ServiceFeedbackCreate
+
+    feedback = "Not a difficult shift"
+    hours = 5
+    rating = "No effort"
+
+    feedback_in = ServiceFeedbackCreate(
+        individual=participant.individual,
+        rating=rating,
+        feedback=feedback,
+        hours=hours,
+        project=project,
+    )
+    feedback = create(db_session=session, service_feedback_in=feedback_in)
+    assert feedback
+
+
+def test_get(session, service_feedback):
+    from dispatch.feedback.service.service import get
+
+    t_feedback = get(db_session=session, service_feedback_id=service_feedback.id)
+    assert t_feedback.id == service_feedback.id
+
+
+def test_get_all(session):
+    from dispatch.feedback.service.service import get_all
+
+    t_feedbacks = get_all(db_session=session).all()
+    assert t_feedbacks
+
+
+def test_update(session, service_feedback):
+    from dispatch.feedback.service.service import update
+    from dispatch.feedback.service.models import ServiceFeedbackUpdate
+
+    feedback_text = "Changed my mind. The shift was difficult"
+
+    feedback_in = ServiceFeedbackUpdate(id=service_feedback.id, feedback=feedback_text)
+    feedback = update(
+        db_session=session, service_feedback=service_feedback, service_feedback_in=feedback_in
+    )
+
+    assert feedback.feedback == feedback_text
+
+
+def test_delete(session, service_feedback):
+    from dispatch.feedback.service.service import delete, get
+
+    delete(db_session=session, service_feedback_id=service_feedback.id)
+    assert not get(db_session=session, service_feedback_id=service_feedback.id)

From 2dde1cc280ffde0e549199a9564c8a7e88a536cf Mon Sep 17 00:00:00 2001
From: David Whittaker <84562015+whitdog47@users.noreply.github.com>
Date: Fri, 25 Oct 2024 17:10:15 -0700
Subject: [PATCH 14/42] feat(case): add case feedback daily email (#5395)

---
 src/dispatch/feedback/incident/messaging.py | 56 ++++++++++++++++++++-
 src/dispatch/feedback/incident/scheduled.py | 47 +++++++++++++----
 src/dispatch/feedback/incident/service.py   | 17 ++++++-
 src/dispatch/messaging/email/utils.py       |  5 ++
 src/dispatch/messaging/strings.py           | 15 ++++++
 5 files changed, 126 insertions(+), 14 deletions(-)

diff --git a/src/dispatch/feedback/incident/messaging.py b/src/dispatch/feedback/incident/messaging.py
index b32b9daa4d02..470189ea62cc 100644
--- a/src/dispatch/feedback/incident/messaging.py
+++ b/src/dispatch/feedback/incident/messaging.py
@@ -1,9 +1,11 @@
 import logging
 from typing import List
 
-from dispatch.database.core import SessionLocal
+from sqlalchemy.orm import Session
+
 from dispatch.messaging.strings import (
     INCIDENT_FEEDBACK_DAILY_REPORT,
+    CASE_FEEDBACK_DAILY_REPORT,
     MessageType,
 )
 from dispatch.plugin import service as plugin_service
@@ -15,7 +17,7 @@
 
 
 def send_incident_feedback_daily_report(
-    commander_email: str, feedback: List[Feedback], project_id: int, db_session: SessionLocal
+    commander_email: str, feedback: List[Feedback], project_id: int, db_session: Session
 ):
     """Sends an incident feedback daily report to all incident commanders who received feedback."""
     plugin = plugin_service.get_active_instance(
@@ -62,3 +64,53 @@ def send_incident_feedback_daily_report(
         log.error(f"Error in sending {notification_text} email to {commander_email}: {e}")
 
     log.debug(f"Incident feedback daily report sent to {commander_email}.")
+
+
+def send_case_feedback_daily_report(
+    assignee_email: str, feedback: List[Feedback], project_id: int, db_session: Session
+):
+    """Sends an case feedback daily report to all case assignees who received feedback."""
+    plugin = plugin_service.get_active_instance(
+        db_session=db_session, project_id=project_id, plugin_type="email"
+    )
+
+    if not plugin:
+        log.warning("Case feedback daily report not sent. Email plugin is not enabled.")
+        return
+
+    items = []
+    for piece in feedback:
+        participant = piece.participant.individual.name if piece.participant else "Anonymous"
+        items.append(
+            {
+                "name": piece.case.name,
+                "title": piece.case.title,
+                "rating": piece.rating,
+                "feedback": piece.feedback,
+                "participant": participant,
+                "created_at": piece.created_at,
+            }
+        )
+
+    name = subject = notification_text = "Case Feedback Daily Report"
+    assignee_fullname = feedback[0].case.assignee.individual.name
+    assignee_weblink = feedback[0].case.assignee.individual.weblink
+
+    # Can raise exception "tenacity.RetryError: RetryError". (Email may still go through).
+    try:
+        plugin.instance.send(
+            assignee_email,
+            notification_text,
+            CASE_FEEDBACK_DAILY_REPORT,
+            MessageType.case_feedback_daily_report,
+            name=name,
+            subject=subject,
+            cc=plugin.project.owner_email,
+            items=items,
+            contact_fullname=assignee_fullname,
+            contact_weblink=assignee_weblink,
+        )
+    except Exception as e:
+        log.error(f"Error in sending {notification_text} email to {assignee_email}: {e}")
+
+    log.debug(f"Case feedback daily report sent to {assignee_email}.")
diff --git a/src/dispatch/feedback/incident/scheduled.py b/src/dispatch/feedback/incident/scheduled.py
index 63c202de5edf..0b0696acd736 100644
--- a/src/dispatch/feedback/incident/scheduled.py
+++ b/src/dispatch/feedback/incident/scheduled.py
@@ -2,13 +2,17 @@
 from schedule import every
 import logging
 
-from dispatch.database.core import SessionLocal
+from sqlalchemy.orm import Session
+
 from dispatch.decorators import scheduled_project_task, timer
 from dispatch.project.models import Project
 from dispatch.scheduler import scheduler
 
-from .messaging import send_incident_feedback_daily_report
-from .service import get_all_last_x_hours_by_project_id
+from .messaging import send_incident_feedback_daily_report, send_case_feedback_daily_report
+from .service import (
+    get_all_incident_last_x_hours_by_project_id,
+    get_all_case_last_x_hours_by_project_id,
+)
 
 log = logging.getLogger(__name__)
 
@@ -17,21 +21,42 @@ def group_feedback_by_commander(feedback):
     """Groups feedback by commander."""
     grouped = defaultdict(lambda: [])
     for piece in feedback:
-        grouped[piece.incident.commander.individual.email].append(piece)
+        if piece.incident and piece.incident.commander:
+            grouped[piece.incident.commander.individual.email].append(piece)
+    return grouped
+
+
+def group_feedback_by_assignee(feedback):
+    """Groups feedback by assignee."""
+    grouped = defaultdict(lambda: [])
+    for piece in feedback:
+        if piece.case and piece.case.assignee:
+            grouped[piece.case.assignee.individual.email].append(piece)
     return grouped
 
 
 @scheduler.add(every(1).day.at("18:00"), name="feedback-report-daily")
 @timer
 @scheduled_project_task
-def feedback_report_daily(db_session: SessionLocal, project: Project):
+def feedback_report_daily(db_session: Session, project: Project):
     """
-    Fetches all incident feedback provided in the last 24 hours
-    and sends a daily report to the commanders who handled the incidents.
+    Fetches all incident and case feedback provided in the last 24 hours
+    and sends a daily report to the commanders and assignees who handled the incidents/cases.
     """
-    feedback = get_all_last_x_hours_by_project_id(db_session=db_session, project_id=project.id)
+    incident_feedback = get_all_incident_last_x_hours_by_project_id(
+        db_session=db_session, project_id=project.id
+    )
 
-    if feedback:
-        grouped_feedback = group_feedback_by_commander(feedback)
-        for commander_email, feedback in grouped_feedback.items():
+    if incident_feedback:
+        grouped_incident_feedback = group_feedback_by_commander(incident_feedback)
+        for commander_email, feedback in grouped_incident_feedback.items():
             send_incident_feedback_daily_report(commander_email, feedback, project.id, db_session)
+
+    case_feedback = get_all_case_last_x_hours_by_project_id(
+        db_session=db_session, project_id=project.id
+    )
+
+    if case_feedback:
+        grouped_case_feedback = group_feedback_by_assignee(case_feedback)
+        for assignee_email, feedback in grouped_case_feedback.items():
+            send_case_feedback_daily_report(assignee_email, feedback, project.id, db_session)
diff --git a/src/dispatch/feedback/incident/service.py b/src/dispatch/feedback/incident/service.py
index fd80be90909a..e9aa646b5035 100644
--- a/src/dispatch/feedback/incident/service.py
+++ b/src/dispatch/feedback/incident/service.py
@@ -4,6 +4,7 @@
 from dispatch.incident import service as incident_service
 from dispatch.case import service as case_service
 from dispatch.incident.models import Incident
+from dispatch.case.models import Case
 from dispatch.project.models import Project
 
 from .models import Feedback, FeedbackCreate, FeedbackUpdate
@@ -19,7 +20,7 @@ def get_all(*, db_session):
     return db_session.query(Feedback)
 
 
-def get_all_last_x_hours_by_project_id(
+def get_all_incident_last_x_hours_by_project_id(
     *, db_session, hours: int = 24, project_id: int
 ) -> List[Optional[Feedback]]:
     """Returns all feedback provided in the last x hours by project id. Defaults to 24 hours."""
@@ -33,6 +34,20 @@ def get_all_last_x_hours_by_project_id(
     )
 
 
+def get_all_case_last_x_hours_by_project_id(
+    *, db_session, hours: int = 24, project_id: int
+) -> List[Optional[Feedback]]:
+    """Returns all feedback provided in the last x hours by project id. Defaults to 24 hours."""
+    return (
+        db_session.query(Feedback)
+        .join(Case)
+        .join(Project)
+        .filter(Project.id == project_id)
+        .filter(Feedback.created_at >= datetime.utcnow() - timedelta(hours=hours))
+        .all()
+    )
+
+
 def create(*, db_session, feedback_in: FeedbackCreate) -> Feedback:
     """Creates a new piece of feedback."""
     if feedback_in.incident:
diff --git a/src/dispatch/messaging/email/utils.py b/src/dispatch/messaging/email/utils.py
index 0b71dc6f9912..19aed7dfebaa 100644
--- a/src/dispatch/messaging/email/utils.py
+++ b/src/dispatch/messaging/email/utils.py
@@ -12,6 +12,7 @@
     INCIDENT_DAILY_REPORT_DESCRIPTION,
     INCIDENT_FEEDBACK_DAILY_REPORT_DESCRIPTION,
     INCIDENT_TASK_REMINDER_DESCRIPTION,
+    CASE_FEEDBACK_DAILY_REPORT_DESCRIPTION,
     MessageType,
     render_message_template,
 )
@@ -42,6 +43,10 @@ def get_template(message_type: MessageType, project_id: int):
             "notification_list.mjml",
             INCIDENT_FEEDBACK_DAILY_REPORT_DESCRIPTION,
         ),
+        MessageType.case_feedback_daily_report: (
+            "notification_list.mjml",
+            CASE_FEEDBACK_DAILY_REPORT_DESCRIPTION,
+        ),
         MessageType.incident_daily_report: (
             "notification_list.mjml",
             INCIDENT_DAILY_REPORT_DESCRIPTION,
diff --git a/src/dispatch/messaging/strings.py b/src/dispatch/messaging/strings.py
index 70e0353d979d..b98cfc7e26a9 100644
--- a/src/dispatch/messaging/strings.py
+++ b/src/dispatch/messaging/strings.py
@@ -43,6 +43,7 @@ class MessageType(DispatchEnum):
     service_feedback = "service-feedback"
     task_add_to_incident = "task-add-to-incident"
     case_rating_feedback = "case-rating-feedback"
+    case_feedback_daily_report = "case-feedback-daily-report"
 
 
 INCIDENT_STATUS_DESCRIPTIONS = {
@@ -80,6 +81,11 @@ class MessageType(DispatchEnum):
     "\n", " "
 ).strip()
 
+CASE_FEEDBACK_DAILY_REPORT_DESCRIPTION = """
+This is a daily report of feedback about cases handled by you.""".replace(
+    "\n", " "
+).strip()
+
 INCIDENT_WEEKLY_REPORT_TITLE = """
 Incidents Weekly Report""".replace(
     "\n", " "
@@ -999,6 +1005,15 @@ class MessageType(DispatchEnum):
     {"title": "Created At", "text": "", "datetime": "{{ created_at}}"},
 ]
 
+CASE_FEEDBACK_DAILY_REPORT = [
+    {"title": "Case", "text": "{{ name }}"},
+    {"title": "Case Title", "text": "{{ title }}"},
+    {"title": "Rating", "text": "{{ rating }}"},
+    {"title": "Feedback", "text": "{{ feedback }}"},
+    {"title": "Participant", "text": "{{ participant }}"},
+    {"title": "Created At", "text": "", "datetime": "{{ created_at}}"},
+]
+
 INCIDENT_WEEKLY_REPORT_HEADER = {
     "type": "header",
     "text": INCIDENT_WEEKLY_REPORT_TITLE,

From 8c7742a70d3b76c89829ad2c5eaf2a4b378a3f9b Mon Sep 17 00:00:00 2001
From: David Whittaker <84562015+whitdog47@users.noreply.github.com>
Date: Fri, 25 Oct 2024 17:17:03 -0700
Subject: [PATCH 15/42] Ensure case tickets are updated (#5367)

---
 src/dispatch/case/flows.py                          |  3 +++
 .../plugins/dispatch_slack/case/interactive.py      | 13 +++++++++++++
 2 files changed, 16 insertions(+)

diff --git a/src/dispatch/case/flows.py b/src/dispatch/case/flows.py
index bbd48bc9534f..14c74e619e5d 100644
--- a/src/dispatch/case/flows.py
+++ b/src/dispatch/case/flows.py
@@ -488,6 +488,9 @@ def case_closed_status_flow(case: Case, db_session=None):
     if not storage_plugin:
         return
 
+    # we update the ticket
+    ticket_flows.update_case_ticket(case=case, db_session=db_session)
+
     # Open document access if configured
     if storage_plugin.configuration.open_on_close:
         for document in case.documents:
diff --git a/src/dispatch/plugins/dispatch_slack/case/interactive.py b/src/dispatch/plugins/dispatch_slack/case/interactive.py
index 08500ff06d88..51019e53bb98 100644
--- a/src/dispatch/plugins/dispatch_slack/case/interactive.py
+++ b/src/dispatch/plugins/dispatch_slack/case/interactive.py
@@ -106,6 +106,7 @@
     SignalFilterCreate,
     SignalInstance,
 )
+from dispatch.ticket import flows as ticket_flows
 
 log = logging.getLogger(__name__)
 
@@ -1008,6 +1009,10 @@ def handle_case_participant_role_activity(
             organization_slug=context["subject"].organization_slug,
         )
         case.status = CaseStatus.triage
+
+        # we update the ticket
+        ticket_flows.update_case_ticket(case=case, db_session=db_session)
+
     case_flows.update_conversation(case, db_session)
     db_session.commit()
 
@@ -1073,6 +1078,10 @@ def reopen_button_click(
     ack()
     case = case_service.get(db_session=db_session, case_id=context["subject"].id)
     case.status = CaseStatus.triage
+
+    # we update the ticket
+    ticket_flows.update_case_ticket(case=case, db_session=db_session)
+
     db_session.commit()
 
     # update case message
@@ -1644,6 +1653,10 @@ def triage_button_click(
     )
     case.status = CaseStatus.triage
     db_session.commit()
+
+    # we update the ticket
+    ticket_flows.update_case_ticket(case=case, db_session=db_session)
+
     case_flows.update_conversation(case, db_session)
 
 

From cbf8e309234b17d07293a966b28fceed2c050536 Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Fri, 25 Oct 2024 17:32:27 -0700
Subject: [PATCH 16/42] chore(deps): bump werkzeug from 3.0.3 to 3.0.6 (#5398)

Bumps [werkzeug](https://github.com/pallets/werkzeug) from 3.0.3 to 3.0.6.
- [Release notes](https://github.com/pallets/werkzeug/releases)
- [Changelog](https://github.com/pallets/werkzeug/blob/main/CHANGES.rst)
- [Commits](https://github.com/pallets/werkzeug/compare/3.0.3...3.0.6)

---
updated-dependencies:
- dependency-name: werkzeug
  dependency-type: indirect
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
---
 requirements-base.txt | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/requirements-base.txt b/requirements-base.txt
index 0501d130a21c..537cf432fa9d 100644
--- a/requirements-base.txt
+++ b/requirements-base.txt
@@ -496,7 +496,7 @@ wasabi==1.1.2
     #   weasel
 weasel==0.3.4
     # via spacy
-werkzeug==3.0.3
+werkzeug==3.0.6
     # via schemathesis
 wrapt==1.16.0
     # via deprecated

From 55408e163e2f1675b329c4e3e6db61c188a8e35e Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Fri, 25 Oct 2024 17:32:34 -0700
Subject: [PATCH 17/42] chore(deps): bump slack-bolt from 1.20.1 to 1.21.2
 (#5393)

Bumps [slack-bolt](https://github.com/slackapi/bolt-python) from 1.20.1 to 1.21.2.
- [Release notes](https://github.com/slackapi/bolt-python/releases)
- [Commits](https://github.com/slackapi/bolt-python/compare/v1.20.1...v1.21.2)

---
updated-dependencies:
- dependency-name: slack-bolt
  dependency-type: direct:production
  update-type: version-update:semver-minor
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
---
 requirements-base.txt | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/requirements-base.txt b/requirements-base.txt
index 537cf432fa9d..201d8f1ebae9 100644
--- a/requirements-base.txt
+++ b/requirements-base.txt
@@ -396,7 +396,7 @@ six==1.16.0
     #   python-dateutil
     #   sqlalchemy-filters
     #   validators
-slack-bolt==1.20.1
+slack-bolt==1.21.2
     # via -r requirements-base.in
 slack-sdk==3.33.1
     # via

From cf58d0007675099b7c452478589518777e00974e Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Fri, 25 Oct 2024 17:32:42 -0700
Subject: [PATCH 18/42] chore(deps-dev): bump faker from 30.6.0 to 30.8.1
 (#5392)

Bumps [faker](https://github.com/joke2k/faker) from 30.6.0 to 30.8.1.
- [Release notes](https://github.com/joke2k/faker/releases)
- [Changelog](https://github.com/joke2k/faker/blob/master/CHANGELOG.md)
- [Commits](https://github.com/joke2k/faker/compare/v30.6.0...v30.8.1)

---
updated-dependencies:
- dependency-name: faker
  dependency-type: direct:development
  update-type: version-update:semver-minor
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
---
 requirements-dev.txt | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/requirements-dev.txt b/requirements-dev.txt
index a3ec83183758..aaf6c12b23ed 100644
--- a/requirements-dev.txt
+++ b/requirements-dev.txt
@@ -32,7 +32,7 @@ executing==2.0.1
     #   stack-data
 factory-boy==3.3.1
     # via -r requirements-dev.in
-faker==30.6.0
+faker==30.8.1
     # via
     #   -r requirements-dev.in
     #   factory-boy

From ed8ef3812e3c85019c5c37fdf20c64c68c9662e0 Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Fri, 25 Oct 2024 17:32:49 -0700
Subject: [PATCH 19/42] chore(deps-dev): bump ipython from 8.28.0 to 8.29.0
 (#5391)

Bumps [ipython](https://github.com/ipython/ipython) from 8.28.0 to 8.29.0.
- [Release notes](https://github.com/ipython/ipython/releases)
- [Commits](https://github.com/ipython/ipython/compare/8.28.0...8.29.0)

---
updated-dependencies:
- dependency-name: ipython
  dependency-type: direct:development
  update-type: version-update:semver-minor
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
---
 requirements-dev.txt | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/requirements-dev.txt b/requirements-dev.txt
index aaf6c12b23ed..ca081d4a1f90 100644
--- a/requirements-dev.txt
+++ b/requirements-dev.txt
@@ -42,7 +42,7 @@ identify==2.5.33
     # via pre-commit
 iniconfig==2.0.0
     # via pytest
-ipython==8.28.0
+ipython==8.29.0
     # via -r requirements-dev.in
 jedi==0.19.1
     # via ipython

From 3474ae57dc231bc5227aefd9ec0c7368abbe738a Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Fri, 25 Oct 2024 17:32:57 -0700
Subject: [PATCH 20/42] chore(deps-dev): bump ruff from 0.6.9 to 0.7.1 (#5390)

Bumps [ruff](https://github.com/astral-sh/ruff) from 0.6.9 to 0.7.1.
- [Release notes](https://github.com/astral-sh/ruff/releases)
- [Changelog](https://github.com/astral-sh/ruff/blob/main/CHANGELOG.md)
- [Commits](https://github.com/astral-sh/ruff/compare/0.6.9...0.7.1)

---
updated-dependencies:
- dependency-name: ruff
  dependency-type: direct:development
  update-type: version-update:semver-minor
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
---
 requirements-dev.txt | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/requirements-dev.txt b/requirements-dev.txt
index ca081d4a1f90..0913a281e5ba 100644
--- a/requirements-dev.txt
+++ b/requirements-dev.txt
@@ -86,7 +86,7 @@ python-dateutil==2.9.0.post0
     # via faker
 pyyaml==6.0.1
     # via pre-commit
-ruff==0.6.9
+ruff==0.7.1
     # via -r requirements-dev.in
 six==1.16.0
     # via

From a0609bab258720698c6e80a75136d79f9735564a Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Fri, 25 Oct 2024 17:33:05 -0700
Subject: [PATCH 21/42] chore(deps): bump http-proxy-middleware from 2.0.6 to
 2.0.7 in /docs (#5388)

Bumps [http-proxy-middleware](https://github.com/chimurai/http-proxy-middleware) from 2.0.6 to 2.0.7.
- [Release notes](https://github.com/chimurai/http-proxy-middleware/releases)
- [Changelog](https://github.com/chimurai/http-proxy-middleware/blob/v2.0.7/CHANGELOG.md)
- [Commits](https://github.com/chimurai/http-proxy-middleware/compare/v2.0.6...v2.0.7)

---
updated-dependencies:
- dependency-name: http-proxy-middleware
  dependency-type: indirect
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
---
 docs/package-lock.json | 6 +++---
 1 file changed, 3 insertions(+), 3 deletions(-)

diff --git a/docs/package-lock.json b/docs/package-lock.json
index 2900d0d4e6ec..5cfa8ef2ec69 100644
--- a/docs/package-lock.json
+++ b/docs/package-lock.json
@@ -7371,9 +7371,9 @@
       }
     },
     "node_modules/http-proxy-middleware": {
-      "version": "2.0.6",
-      "resolved": "https://registry.npmjs.org/http-proxy-middleware/-/http-proxy-middleware-2.0.6.tgz",
-      "integrity": "sha512-ya/UeJ6HVBYxrgYotAZo1KvPWlgB48kUJLDePFeneHsVujFaW5WNj2NgWCAE//B1Dl02BIfYlpNgBy8Kf8Rjmw==",
+      "version": "2.0.7",
+      "resolved": "https://registry.npmjs.org/http-proxy-middleware/-/http-proxy-middleware-2.0.7.tgz",
+      "integrity": "sha512-fgVY8AV7qU7z/MmXJ/rxwbrtQH4jBQ9m7kp3llF0liB7glmFeVZFBepQb32T3y8n8k2+AEYuMPCpinYW+/CuRA==",
       "dependencies": {
         "@types/http-proxy": "^1.17.8",
         "http-proxy": "^1.18.1",

From d644e90b4ddaf3caef878cba5554f7d31d45f34f Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Fri, 25 Oct 2024 17:33:13 -0700
Subject: [PATCH 22/42] chore(deps-dev): bump sass in
 /src/dispatch/static/dispatch (#5387)

Bumps [sass](https://github.com/sass/dart-sass) from 1.80.2 to 1.80.4.
- [Release notes](https://github.com/sass/dart-sass/releases)
- [Changelog](https://github.com/sass/dart-sass/blob/main/CHANGELOG.md)
- [Commits](https://github.com/sass/dart-sass/compare/1.80.2...1.80.4)

---
updated-dependencies:
- dependency-name: sass
  dependency-type: direct:development
  update-type: version-update:semver-patch
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
Co-authored-by: David Whittaker <84562015+whitdog47@users.noreply.github.com>
---
 src/dispatch/static/dispatch/package-lock.json | 6 +++---
 1 file changed, 3 insertions(+), 3 deletions(-)

diff --git a/src/dispatch/static/dispatch/package-lock.json b/src/dispatch/static/dispatch/package-lock.json
index 70859ef7dc32..66734e3a8959 100644
--- a/src/dispatch/static/dispatch/package-lock.json
+++ b/src/dispatch/static/dispatch/package-lock.json
@@ -6354,9 +6354,9 @@
       "integrity": "sha512-YZo3K82SD7Riyi0E1EQPojLz7kpepnSQI9IyPbHHg1XXXevb5dJI7tpyN2ADxGcQbHG7vcyRHk0cbwqcQriUtg=="
     },
     "node_modules/sass": {
-      "version": "1.80.2",
-      "resolved": "https://registry.npmjs.org/sass/-/sass-1.80.2.tgz",
-      "integrity": "sha512-9wXY8cGBlUmoUoT+vwOZOFCiS+naiWVjqlreN9ar9PudXbGwlMTFwCR5K9kB4dFumJ6ib98wZyAObJKsWf1nAA==",
+      "version": "1.80.4",
+      "resolved": "https://registry.npmjs.org/sass/-/sass-1.80.4.tgz",
+      "integrity": "sha512-rhMQ2tSF5CsuuspvC94nPM9rToiAFw2h3JTrLlgmNw1MH79v8Cr3DH6KF6o6r+8oofY3iYVPUf66KzC8yuVN1w==",
       "dev": true,
       "dependencies": {
         "@parcel/watcher": "^2.4.1",

From 0504c11a68915f05c102cc45e4e21c7d387e38ca Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Fri, 25 Oct 2024 17:33:21 -0700
Subject: [PATCH 23/42] chore(deps): bump @tiptap/starter-kit in
 /src/dispatch/static/dispatch (#5383)

Bumps [@tiptap/starter-kit](https://github.com/ueberdosis/tiptap/tree/HEAD/packages/starter-kit) from 2.8.0 to 2.9.1.
- [Release notes](https://github.com/ueberdosis/tiptap/releases)
- [Changelog](https://github.com/ueberdosis/tiptap/blob/develop/packages/starter-kit/CHANGELOG.md)
- [Commits](https://github.com/ueberdosis/tiptap/commits/@tiptap/starter-kit@2.9.1/packages/starter-kit)

---
updated-dependencies:
- dependency-name: "@tiptap/starter-kit"
  dependency-type: direct:production
  update-type: version-update:semver-minor
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
---
 .../static/dispatch/package-lock.json         | 192 +++++++++---------
 1 file changed, 94 insertions(+), 98 deletions(-)

diff --git a/src/dispatch/static/dispatch/package-lock.json b/src/dispatch/static/dispatch/package-lock.json
index 66734e3a8959..6488bc373b85 100644
--- a/src/dispatch/static/dispatch/package-lock.json
+++ b/src/dispatch/static/dispatch/package-lock.json
@@ -1670,9 +1670,9 @@
       }
     },
     "node_modules/@tiptap/core": {
-      "version": "2.8.0",
-      "resolved": "https://registry.npmjs.org/@tiptap/core/-/core-2.8.0.tgz",
-      "integrity": "sha512-xsqDI4BNzYRWRtBq7+/38ThhqEr7uG9Njip1x+9/wgR3vWPBFnBkYJTz6jSxS35NRE6BSnERm4/B/vrLuY1Hdw==",
+      "version": "2.9.1",
+      "resolved": "https://registry.npmjs.org/@tiptap/core/-/core-2.9.1.tgz",
+      "integrity": "sha512-tifnLL/ARzQ6/FGEJjVwj9UT3v+pENdWHdk9x6F3X0mB1y0SeCjV21wpFLYESzwNdBPAj8NMp8Behv7dBnhIfw==",
       "funding": {
         "type": "github",
         "url": "https://github.com/sponsors/ueberdosis"
@@ -1682,9 +1682,9 @@
       }
     },
     "node_modules/@tiptap/extension-blockquote": {
-      "version": "2.8.0",
-      "resolved": "https://registry.npmjs.org/@tiptap/extension-blockquote/-/extension-blockquote-2.8.0.tgz",
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+        "@tiptap/extension-text": "^2.9.1",
+        "@tiptap/extension-text-style": "^2.9.1",
+        "@tiptap/pm": "^2.9.1"
       },
       "funding": {
         "type": "github",
@@ -6081,9 +6077,9 @@
       }
     },
     "node_modules/prosemirror-view": {
-      "version": "1.34.2",
-      "resolved": "https://registry.npmjs.org/prosemirror-view/-/prosemirror-view-1.34.2.tgz",
-      "integrity": "sha512-tPX/V2Xd70vrAGQ/V9CppJtPKnQyQMypJGlLylvdI94k6JaG+4P6fVmXPR1zc1eVTW0gq3c6zsfqwJKCRLaG9Q==",
+      "version": "1.34.3",
+      "resolved": "https://registry.npmjs.org/prosemirror-view/-/prosemirror-view-1.34.3.tgz",
+      "integrity": "sha512-mKZ54PrX19sSaQye+sef+YjBbNu2voNwLS1ivb6aD2IRmxRGW64HU9B644+7OfJStGLyxvOreKqEgfvXa91WIA==",
       "dependencies": {
         "prosemirror-model": "^1.20.0",
         "prosemirror-state": "^1.0.0",

From b0dd57a2b4b6cd6d3335c45c90621d6b4fdbfb78 Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Fri, 25 Oct 2024 17:33:28 -0700
Subject: [PATCH 24/42] chore(deps): bump @tiptap/extension-placeholder (#5382)

Bumps [@tiptap/extension-placeholder](https://github.com/ueberdosis/tiptap/tree/HEAD/packages/extension-placeholder) from 2.8.0 to 2.9.1.
- [Release notes](https://github.com/ueberdosis/tiptap/releases)
- [Changelog](https://github.com/ueberdosis/tiptap/blob/develop/packages/extension-placeholder/CHANGELOG.md)
- [Commits](https://github.com/ueberdosis/tiptap/commits/@tiptap/extension-placeholder@2.9.1/packages/extension-placeholder)

---
updated-dependencies:
- dependency-name: "@tiptap/extension-placeholder"
  dependency-type: direct:production
  update-type: version-update:semver-minor
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
---
 src/dispatch/static/dispatch/package-lock.json | 6 +++---
 1 file changed, 3 insertions(+), 3 deletions(-)

diff --git a/src/dispatch/static/dispatch/package-lock.json b/src/dispatch/static/dispatch/package-lock.json
index 6488bc373b85..80d1e5dfcd37 100644
--- a/src/dispatch/static/dispatch/package-lock.json
+++ b/src/dispatch/static/dispatch/package-lock.json
@@ -1911,9 +1911,9 @@
       }
     },
     "node_modules/@tiptap/extension-placeholder": {
-      "version": "2.8.0",
-      "resolved": "https://registry.npmjs.org/@tiptap/extension-placeholder/-/extension-placeholder-2.8.0.tgz",
-      "integrity": "sha512-BMqv/C9Tcjd7L1/OphUAJTZhWfpWs0rTQJ0bs3RRGsC8L+K20Fg+li45vw7M0teojpfrw57zwJogJd/m23Zr1Q==",
+      "version": "2.9.1",
+      "resolved": "https://registry.npmjs.org/@tiptap/extension-placeholder/-/extension-placeholder-2.9.1.tgz",
+      "integrity": "sha512-Q/w3OOg/C6jGBf4QKEWKF9k+iaCQCgPoaIg2IDTPx8QmaxRfgoVE5Csd+oTOY/brdmSNXOxykZWEci6OJP+MbA==",
       "funding": {
         "type": "github",
         "url": "https://github.com/sponsors/ueberdosis"

From 8ee389f1702542d9be7055b09d5155c79ff824df Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Fri, 25 Oct 2024 17:33:36 -0700
Subject: [PATCH 25/42] chore(deps): bump @tiptap/pm in
 /src/dispatch/static/dispatch (#5381)

Bumps [@tiptap/pm](https://github.com/ueberdosis/tiptap/tree/HEAD/packages/pm) from 2.8.0 to 2.9.1.
- [Release notes](https://github.com/ueberdosis/tiptap/releases)
- [Changelog](https://github.com/ueberdosis/tiptap/blob/develop/packages/pm/CHANGELOG.md)
- [Commits](https://github.com/ueberdosis/tiptap/commits/@tiptap/pm@2.9.1/packages/pm)

---
updated-dependencies:
- dependency-name: "@tiptap/pm"
  dependency-type: direct:production
  update-type: version-update:semver-minor
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>

From 62f3e5a430ea4098598d3b85a8f20b186bc6b31d Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Fri, 25 Oct 2024 17:33:44 -0700
Subject: [PATCH 26/42] chore(deps-dev): bump coverage from 7.6.3 to 7.6.4
 (#5363)

Bumps [coverage](https://github.com/nedbat/coveragepy) from 7.6.3 to 7.6.4.
- [Release notes](https://github.com/nedbat/coveragepy/releases)
- [Changelog](https://github.com/nedbat/coveragepy/blob/master/CHANGES.rst)
- [Commits](https://github.com/nedbat/coveragepy/compare/7.6.3...7.6.4)

---
updated-dependencies:
- dependency-name: coverage
  dependency-type: direct:development
  update-type: version-update:semver-patch
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
---
 requirements-dev.txt | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/requirements-dev.txt b/requirements-dev.txt
index 0913a281e5ba..9613b7446664 100644
--- a/requirements-dev.txt
+++ b/requirements-dev.txt
@@ -18,7 +18,7 @@ click==8.1.7
     # via
     #   -r requirements-dev.in
     #   black
-coverage==7.6.3
+coverage==7.6.4
     # via -r requirements-dev.in
 decorator==5.1.1
     # via ipython

From 057c699afcd581ba8f9a61799aa48750252502b9 Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Fri, 25 Oct 2024 17:33:52 -0700
Subject: [PATCH 27/42] chore(deps-dev): bump eslint-plugin-vue in
 /src/dispatch/static/dispatch (#5361)

Bumps [eslint-plugin-vue](https://github.com/vuejs/eslint-plugin-vue) from 9.29.0 to 9.29.1.
- [Release notes](https://github.com/vuejs/eslint-plugin-vue/releases)
- [Commits](https://github.com/vuejs/eslint-plugin-vue/compare/v9.29.0...v9.29.1)

---
updated-dependencies:
- dependency-name: eslint-plugin-vue
  dependency-type: direct:development
  update-type: version-update:semver-patch
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
---
 src/dispatch/static/dispatch/package-lock.json | 6 +++---
 1 file changed, 3 insertions(+), 3 deletions(-)

diff --git a/src/dispatch/static/dispatch/package-lock.json b/src/dispatch/static/dispatch/package-lock.json
index 80d1e5dfcd37..82b87336f720 100644
--- a/src/dispatch/static/dispatch/package-lock.json
+++ b/src/dispatch/static/dispatch/package-lock.json
@@ -3959,9 +3959,9 @@
       }
     },
     "node_modules/eslint-plugin-vue": {
-      "version": "9.29.0",
-      "resolved": "https://registry.npmjs.org/eslint-plugin-vue/-/eslint-plugin-vue-9.29.0.tgz",
-      "integrity": "sha512-hamyjrBhNH6Li6R1h1VF9KHfshJlKgKEg3ARbGTn72CMNDSMhWbgC7NdkRDEh25AFW+4SDATzyNM+3gWuZii8g==",
+      "version": "9.29.1",
+      "resolved": "https://registry.npmjs.org/eslint-plugin-vue/-/eslint-plugin-vue-9.29.1.tgz",
+      "integrity": "sha512-MH/MbVae4HV/tM8gKAVWMPJbYgW04CK7SuzYRrlNERpxbO0P3+Zdsa2oAcFBW6xNu7W6lIkGOsFAMCRTYmrlWQ==",
       "dev": true,
       "dependencies": {
         "@eslint-community/eslint-utils": "^4.4.0",

From 169580d3ccb7db4f6a6d6a93b52f79b5ca06b56a Mon Sep 17 00:00:00 2001
From: David Whittaker <84562015+whitdog47@users.noreply.github.com>
Date: Mon, 28 Oct 2024 15:46:57 -0700
Subject: [PATCH 28/42] Allows incident title in ticket name (#5397)

---
 .../versions/2024-10-25_24322617ce9a.py       | 99 +++++++++++++++++++
 src/dispatch/plugins/dispatch_core/config.py  | 13 ++-
 src/dispatch/plugins/dispatch_core/plugin.py  | 13 ++-
 src/dispatch/plugins/dispatch_core/service.py | 20 ++++
 4 files changed, 141 insertions(+), 4 deletions(-)
 create mode 100644 src/dispatch/database/revisions/tenant/versions/2024-10-25_24322617ce9a.py
 create mode 100644 src/dispatch/plugins/dispatch_core/service.py

diff --git a/src/dispatch/database/revisions/tenant/versions/2024-10-25_24322617ce9a.py b/src/dispatch/database/revisions/tenant/versions/2024-10-25_24322617ce9a.py
new file mode 100644
index 000000000000..efd161033e6e
--- /dev/null
+++ b/src/dispatch/database/revisions/tenant/versions/2024-10-25_24322617ce9a.py
@@ -0,0 +1,99 @@
+"""Adds configuration to the Dispatch Ticket PluginInstance
+
+Revision ID: 24322617ce9a
+Revises: 3c49f62d7914
+Create Date: 2024-10-25 15:15:38.078421
+
+"""
+
+from alembic import op
+from pydantic import SecretStr, ValidationError
+from pydantic.json import pydantic_encoder
+
+from sqlalchemy import Column, Integer, ForeignKey, String
+from sqlalchemy.ext.declarative import declarative_base
+from sqlalchemy.orm import relationship, Session
+from sqlalchemy.ext.hybrid import hybrid_property
+from sqlalchemy_utils import StringEncryptedType
+from sqlalchemy_utils.types.encrypted.encrypted_type import AesEngine
+from dispatch.config import DISPATCH_ENCRYPTION_KEY
+
+# revision identifiers, used by Alembic.
+revision = "24322617ce9a"
+down_revision = "3c49f62d7914"
+branch_labels = None
+depends_on = None
+
+Base = declarative_base()
+
+
+def show_secrets_encoder(obj):
+    if isinstance(obj, SecretStr):
+        return obj.get_secret_value()
+    else:
+        return pydantic_encoder(obj)
+
+
+def migrate_config(instances, slug, config):
+    for instance in instances:
+        if slug == instance.plugin.slug:
+            instance.configuration = config
+
+
+class Plugin(Base):
+    __tablename__ = "plugin"
+    __table_args__ = {"schema": "dispatch_core"}
+    id = Column(Integer, primary_key=True)
+    slug = Column(String, unique=True)
+
+
+class PluginInstance(Base):
+    __tablename__ = "plugin_instance"
+    id = Column(Integer, primary_key=True)
+    _configuration = Column(
+        StringEncryptedType(key=str(DISPATCH_ENCRYPTION_KEY), engine=AesEngine, padding="pkcs5")
+    )
+    plugin_id = Column(Integer, ForeignKey(Plugin.id))
+    plugin = relationship(Plugin, backref="instances")
+
+    @hybrid_property
+    def configuration(self):
+        """Property that correctly returns a plugins configuration object."""
+        pass
+
+    @configuration.setter
+    def configuration(self, configuration):
+        """Property that correctly sets a plugins configuration object."""
+        if configuration:
+            self._configuration = configuration.json(encoder=show_secrets_encoder)
+
+
+def upgrade():
+    # ### commands auto generated by Alembic - please adjust! ###
+    from dispatch.plugins.dispatch_core.config import DispatchTicketConfiguration
+
+    bind = op.get_bind()
+    session = Session(bind=bind)
+
+    instances = session.query(PluginInstance).all()
+
+    try:
+        dispatch_ticket_config = DispatchTicketConfiguration(
+            use_incident_name=False,
+        )
+
+        migrate_config(instances, "dispatch-ticket", dispatch_ticket_config)
+
+    except ValidationError:
+        print(
+            "Skipping automatic migration of Dispatch ticket plugin, if you are using the Dispatch ticket plugin, please manually migrate."
+        )
+
+    session.commit()
+    # ### end Alembic commands ###
+
+
+def downgrade():
+    # ### commands auto generated by Alembic - please adjust! ###
+    pass
+    # ### end Alembic commands ###
diff --git a/src/dispatch/plugins/dispatch_core/config.py b/src/dispatch/plugins/dispatch_core/config.py
index 5d7efd6f9e0d..76f21661f94b 100644
--- a/src/dispatch/plugins/dispatch_core/config.py
+++ b/src/dispatch/plugins/dispatch_core/config.py
@@ -1,9 +1,20 @@
 import logging
+from dispatch.config import BaseConfigurationModel
 
 from starlette.config import Config
-
+from pydantic import Field
 
 log = logging.getLogger(__name__)
 
 
 config = Config(".env")
+
+
+class DispatchTicketConfiguration(BaseConfigurationModel):
+    """Dispatch ticket configuration"""
+
+    use_incident_name: bool = Field(
+        True,
+        title="Use Incident Name",
+        description="Use the incident name as the ticket title.",
+    )
diff --git a/src/dispatch/plugins/dispatch_core/plugin.py b/src/dispatch/plugins/dispatch_core/plugin.py
index f8e881f160aa..5971b905f59a 100644
--- a/src/dispatch/plugins/dispatch_core/plugin.py
+++ b/src/dispatch/plugins/dispatch_core/plugin.py
@@ -61,6 +61,8 @@
 from dispatch.service.models import Service, ServiceRead
 from dispatch.team import service as team_service
 from dispatch.team.models import TeamContact, TeamContactRead
+from dispatch.plugins.dispatch_core.config import DispatchTicketConfiguration
+from dispatch.plugins.dispatch_core.service import create_resource_id
 
 log = logging.getLogger(__name__)
 
@@ -175,6 +177,9 @@ class DispatchTicketPlugin(TicketPlugin):
     author = "Netflix"
     author_url = "https://github.com/netflix/dispatch.git"
 
+    def __init__(self):
+        self.configuration_schema = DispatchTicketConfiguration
+
     def create(
         self,
         incident_id: int,
@@ -187,9 +192,11 @@ def create(
         """Creates a Dispatch incident ticket."""
         incident = incident_service.get(db_session=db_session, incident_id=incident_id)
 
-        resource_id = (
-            f"dispatch-{incident.project.organization.slug}-{incident.project.slug}-{incident.id}"
-        )
+        if self.configuration and self.configuration.use_incident_name:
+            resource_id = create_resource_id(f"{incident.project.slug}-{title}-{incident.id}")
+        else:
+            resource_id = f"dispatch-{incident.project.organization.slug}-{incident.project.slug}-{incident.id}"
+
         return {
             "resource_id": resource_id,
             "weblink": f"{DISPATCH_UI_URL}/{incident.project.organization.name}/incidents/{resource_id}?project={incident.project.name}",
diff --git a/src/dispatch/plugins/dispatch_core/service.py b/src/dispatch/plugins/dispatch_core/service.py
new file mode 100644
index 000000000000..b349849b53d7
--- /dev/null
+++ b/src/dispatch/plugins/dispatch_core/service.py
@@ -0,0 +1,20 @@
+import re
+
+
+def create_resource_id(title: str) -> str:
+    """Creates a Slack-friendly resource id from the incident title."""
+    resource_id = title.lower()
+
+    # Replace any character that is not a lowercase letter or number with a hyphen
+    resource_id = re.sub(r"[^a-z0-9]", "-", resource_id)
+
+    # Replace multiple consecutive hyphens with a single hyphen
+    resource_id = re.sub(r"-+", "-", resource_id)
+
+    # Ensure the channel name is not longer than 80 characters
+    resource_id = resource_id[:80]
+
+    # Remove leading or trailing hyphens
+    resource_id = resource_id.strip("-")
+
+    return resource_id

From 6b9629910304a970e8cce4904d3517bf777634df Mon Sep 17 00:00:00 2001
From: David Whittaker <84562015+whitdog47@users.noreply.github.com>
Date: Mon, 28 Oct 2024 21:42:42 -0700
Subject: [PATCH 29/42] Case reporter can be null (#5407)

---
 src/dispatch/case/flows.py | 17 ++++++++++-------
 1 file changed, 10 insertions(+), 7 deletions(-)

diff --git a/src/dispatch/case/flows.py b/src/dispatch/case/flows.py
index 14c74e619e5d..3128c8bf7b31 100644
--- a/src/dispatch/case/flows.py
+++ b/src/dispatch/case/flows.py
@@ -8,7 +8,6 @@
 from dispatch.case.messaging import send_case_welcome_participant_message
 from dispatch.case.models import CaseRead
 from dispatch.conversation import flows as conversation_flows
-from dispatch.database.core import SessionLocal
 from dispatch.decorators import background_task
 from dispatch.document import flows as document_flows
 from dispatch.enums import DocumentResourceTypes, EventType, Visibility
@@ -45,7 +44,7 @@
 log = logging.getLogger(__name__)
 
 
-def get_case_participants_flow(case: Case, db_session: SessionLocal):
+def get_case_participants_flow(case: Case, db_session: Session):
     """Get additional case participants based on priority, type and description."""
     individual_contacts = []
     team_contacts = []
@@ -336,7 +335,11 @@ def case_update_flow(
     # we get the case
     case = get(db_session=db_session, case_id=case_id)
 
-    if reporter_email and case and reporter_email != case.reporter.individual.email:
+    if not case:
+        log.warning(f"Case with id {case_id} not found.")
+        return
+
+    if reporter_email and case.reporter and reporter_email != case.reporter.individual.email:
         # we run the case assign role flow for the reporter if it changed
         case_assign_role_flow(
             case_id=case.id,
@@ -345,7 +348,7 @@ def case_update_flow(
             db_session=db_session,
         )
 
-    if assignee_email and case and assignee_email != case.assignee.individual.email:
+    if assignee_email and case.assignee and assignee_email != case.assignee.individual.email:
         # we run the case assign role flow for the assignee if it changed
         case_assign_role_flow(
             case_id=case.id,
@@ -374,7 +377,7 @@ def case_update_flow(
 
     if case.tactical_group:
         # we update the tactical group
-        if reporter_email and reporter_email != case.reporter.individual.email:
+        if reporter_email and case.reporter and reporter_email != case.reporter.individual.email:
             group_flows.update_group(
                 subject=case,
                 group=case.tactical_group,
@@ -382,7 +385,7 @@ def case_update_flow(
                 group_member=reporter_email,
                 db_session=db_session,
             )
-        if assignee_email and assignee_email != case.assignee.individual.email:
+        if assignee_email and case.assignee and assignee_email != case.assignee.individual.email:
             group_flows.update_group(
                 subject=case,
                 group=case.tactical_group,
@@ -405,7 +408,7 @@ def case_update_flow(
         send_case_update_notifications(case, previous_case, db_session)
 
 
-def case_delete_flow(case: Case, db_session: SessionLocal):
+def case_delete_flow(case: Case, db_session: Session):
     """Runs the case delete flow."""
     # we delete the external ticket
     if case.ticket:

From 57c76405f1e8abbd6ce1be1cbe7c1a47f2121e98 Mon Sep 17 00:00:00 2001
From: David Whittaker <84562015+whitdog47@users.noreply.github.com>
Date: Mon, 28 Oct 2024 21:43:11 -0700
Subject: [PATCH 30/42] fix(feedback): store service id rather than schedule id
 (#5374)

---
 src/dispatch/feedback/service/messaging.py    |  6 +--
 src/dispatch/feedback/service/scheduled.py    | 19 ++++----
 .../feedback/service/TableFilterDialog.vue    |  7 ++-
 .../dispatch/src/service/ServiceSelect.vue    | 44 ++++++++++++++-----
 4 files changed, 52 insertions(+), 24 deletions(-)

diff --git a/src/dispatch/feedback/service/messaging.py b/src/dispatch/feedback/service/messaging.py
index 38a01804da6c..57e69012642d 100644
--- a/src/dispatch/feedback/service/messaging.py
+++ b/src/dispatch/feedback/service/messaging.py
@@ -22,7 +22,7 @@ def send_oncall_shift_feedback_message(
     *,
     project: Project,
     individual: IndividualContact,
-    schedule_id: str,
+    service_id: str,
     shift_end_at: str,
     schedule_name: str,
     reminder: Optional[ServiceFeedbackReminder] = None,
@@ -64,7 +64,7 @@ def send_oncall_shift_feedback_message(
                 reminder_at=datetime.utcnow() + timedelta(hours=23),
                 individual_contact_id=individual.id,
                 project_id=project.id,
-                schedule_id=schedule_id,
+                schedule_id=service_id,
                 schedule_name=schedule_name,
                 shift_end_at=shift_end_at,
                 details=[] if details is None else details,
@@ -75,7 +75,7 @@ def send_oncall_shift_feedback_message(
     items = [
         {
             "individual_name": individual.name,
-            "oncall_schedule_id": schedule_id,
+            "oncall_schedule_id": service_id,
             "oncall_service_name": schedule_name,
             "organization_slug": project.organization.slug,
             "project_id": project.id,
diff --git a/src/dispatch/feedback/service/scheduled.py b/src/dispatch/feedback/service/scheduled.py
index 11cb42078384..97aac76cc38a 100644
--- a/src/dispatch/feedback/service/scheduled.py
+++ b/src/dispatch/feedback/service/scheduled.py
@@ -2,7 +2,8 @@
 import logging
 from datetime import datetime
 
-from dispatch.database.core import SessionLocal
+from sqlalchemy.orm import Session
+
 from dispatch.decorators import scheduled_project_task, timer
 from dispatch.individual import service as individual_service
 from dispatch.plugin import service as plugin_service
@@ -30,7 +31,7 @@
 @scheduler.add(every(1).day.at("16:00"), name="oncall-shift-feedback-ucan")
 @timer
 @scheduled_project_task
-def oncall_shift_feedback_ucan(db_session: SessionLocal, project: Project):
+def oncall_shift_feedback_ucan(db_session: Session, project: Project):
     oncall_shift_feedback(db_session=db_session, project=project, hour=16)
     find_expired_reminders_and_send(db_session=db_session, project=project)
 
@@ -38,12 +39,12 @@ def oncall_shift_feedback_ucan(db_session: SessionLocal, project: Project):
 @scheduler.add(every(1).day.at("06:00"), name="oncall-shift-feedback-emea")
 @timer
 @scheduled_project_task
-def oncall_shift_feedback_emea(db_session: SessionLocal, project: Project):
+def oncall_shift_feedback_emea(db_session: Session, project: Project):
     oncall_shift_feedback(db_session=db_session, project=project, hour=6)
     find_expired_reminders_and_send(db_session=db_session, project=project)
 
 
-def find_expired_reminders_and_send(*, db_session: SessionLocal, project: Project):
+def find_expired_reminders_and_send(*, db_session: Session, project: Project):
     reminders = reminder_service.get_all_expired_reminders_by_project_id(
         db_session=db_session, project_id=project.id
     )
@@ -54,7 +55,7 @@ def find_expired_reminders_and_send(*, db_session: SessionLocal, project: Projec
         send_oncall_shift_feedback_message(
             project=project,
             individual=individual,
-            schedule_id=reminder.schedule_id,
+            service_id=reminder.schedule_id,
             shift_end_at=str(reminder.shift_end_at),
             schedule_name=reminder.schedule_name,
             reminder=reminder,
@@ -65,10 +66,11 @@ def find_expired_reminders_and_send(*, db_session: SessionLocal, project: Projec
 
 def find_schedule_and_send(
     *,
-    db_session: SessionLocal,
+    db_session: Session,
     project: Project,
     oncall_plugin: PluginInstance,
     schedule_id: str,
+    service_id: str,
     hour: int,
 ):
     """
@@ -133,7 +135,7 @@ def count_active_participants(participants):
     send_oncall_shift_feedback_message(
         project=project,
         individual=individual,
-        schedule_id=schedule_id,
+        service_id=service_id,
         shift_end_at=current_oncall["shift_end"],
         schedule_name=current_oncall["schedule_name"],
         details=details,
@@ -141,7 +143,7 @@ def count_active_participants(participants):
     )
 
 
-def oncall_shift_feedback(db_session: SessionLocal, project: Project, hour: int):
+def oncall_shift_feedback(db_session: Session, project: Project, hour: int):
     """
     Experimental: collects feedback from individuals participating in an oncall service that has health metrics enabled
     when their oncall shift ends. For now, only for one project and schedule.
@@ -174,5 +176,6 @@ def oncall_shift_feedback(db_session: SessionLocal, project: Project, hour: int)
                 project=project,
                 oncall_plugin=oncall_plugin,
                 schedule_id=schedule_id,
+                service_id=external_id,
                 hour=hour,
             )
diff --git a/src/dispatch/static/dispatch/src/feedback/service/TableFilterDialog.vue b/src/dispatch/static/dispatch/src/feedback/service/TableFilterDialog.vue
index 66bb88d9885c..d96700d8bc85 100644
--- a/src/dispatch/static/dispatch/src/feedback/service/TableFilterDialog.vue
+++ b/src/dispatch/static/dispatch/src/feedback/service/TableFilterDialog.vue
@@ -14,7 +14,12 @@
           <project-combobox v-model="local_project" label="Projects" />
         </v-list-item>
         <v-list-item>
-          <service-select v-model="local_service" label="Oncall service" />
+          <service-select
+            v-model="local_service"
+            :health-metrics="true"
+            :project="local_project"
+            label="Oncall service"
+          />
         </v-list-item>
       </v-list>
       <v-card-actions>
diff --git a/src/dispatch/static/dispatch/src/service/ServiceSelect.vue b/src/dispatch/static/dispatch/src/service/ServiceSelect.vue
index 876a7a425495..0f16fe4ce0fa 100644
--- a/src/dispatch/static/dispatch/src/service/ServiceSelect.vue
+++ b/src/dispatch/static/dispatch/src/service/ServiceSelect.vue
@@ -16,12 +16,17 @@
     chips
     multiple
     closable-chips
-  />
+    ><template #append-item>
+      <v-list-item v-if="more" @click="loadMore">
+        <v-list-item-subtitle>Load More</v-list-item-subtitle>
+      </v-list-item>
+    </template>
+  </v-combobox>
 </template>
 
 <script>
 import { cloneDeep } from "lodash"
-
+import { debounce } from "lodash"
 import SearchUtils from "@/search/utils"
 import ServiceApi from "@/service/api"
 
@@ -48,9 +53,13 @@ export default {
       },
     },
     project: {
-      type: [Object],
+      type: Object,
       default: null,
     },
+    healthMetrics: {
+      type: Boolean,
+      default: false,
+    },
   },
 
   data() {
@@ -59,6 +68,9 @@ export default {
       search: null,
       select: null,
       items: [],
+      more: false,
+      numItems: 5,
+      total: 0,
     }
   },
 
@@ -84,30 +96,38 @@ export default {
   },
 
   methods: {
-    fetchData() {
+    loadMore() {
+      this.numItems += 5
+      this.fetchData()
+    },
+    fetchData: debounce(function () {
       this.error = null
       this.loading = "error"
       let filterOptions = {
         q: this.search,
         sortBy: ["name"],
         descending: [false],
+        itemsPerPage: this.numItems,
+        filters: { is_active: ["true"] },
       }
 
       if (this.project) {
-        filterOptions = {
-          ...filterOptions,
-          filters: {
-            project: [this.project],
-          },
-        }
-        filterOptions = SearchUtils.createParametersFromTableOptions({ ...filterOptions })
+        filterOptions.filters.project_id = this.project.map((p) => p.id)
       }
 
+      if (this.healthMetrics) {
+        filterOptions.filters.health_metrics = ["true"]
+      }
+
+      filterOptions = SearchUtils.createParametersFromTableOptions({ ...filterOptions })
+
       ServiceApi.getAll(filterOptions).then((response) => {
         this.items = response.data.items
+        this.total = response.data.total
+        this.more = this.items.length < this.total
         this.loading = false
       })
-    },
+    }, 300),
   },
   created() {
     this.fetchData()

From bdb63abe6e105db099b660cf693bda897063a0c0 Mon Sep 17 00:00:00 2001
From: Marc Vilanova <39573146+mvilanova@users.noreply.github.com>
Date: Tue, 29 Oct 2024 16:03:46 -0700
Subject: [PATCH 31/42] feat(case type): adds support for auto closing cases
 (#5409)

* feat(case type): adds support for auto closing cases

* makes eslint happy
---
 src/dispatch/case/flows.py                    | 27 +++++++++++++++-
 src/dispatch/case/type/models.py              |  5 ++-
 .../versions/2024-10-29_3edb0476365a.py       | 31 +++++++++++++++++++
 .../dispatch/src/case/type/NewEditSheet.vue   | 20 ++++++++----
 .../static/dispatch/src/case/type/Table.vue   |  8 +++--
 .../static/dispatch/src/case/type/store.js    |  3 +-
 .../dispatch/src/service/ServiceSelect.vue    |  3 +-
 7 files changed, 85 insertions(+), 12 deletions(-)
 create mode 100644 src/dispatch/database/revisions/tenant/versions/2024-10-29_3edb0476365a.py

diff --git a/src/dispatch/case/flows.py b/src/dispatch/case/flows.py
index 3128c8bf7b31..2d58d35cb393 100644
--- a/src/dispatch/case/flows.py
+++ b/src/dispatch/case/flows.py
@@ -33,12 +33,13 @@
 from dispatch.storage.enums import StorageAction
 from dispatch.ticket import flows as ticket_flows
 
+from .enums import CaseResolutionReason, CaseStatus
 from .messaging import (
     send_case_created_notifications,
     send_case_rating_feedback_message,
     send_case_update_notifications,
 )
-from .models import Case, CaseStatus
+from .models import Case
 from .service import get
 
 log = logging.getLogger(__name__)
@@ -191,6 +192,26 @@ def update_conversation(case: Case, db_session: Session) -> None:
     )
 
 
+def case_auto_close_flow(case: Case, db_session: Session):
+    "Runs the case auto close flow."
+    # we mark the case as closed
+    case.resolution = "Auto closed via case type auto close configuration."
+    case.resolution_reason = CaseResolutionReason.user_acknowledge
+    case.status = CaseStatus.closed
+    db_session.add(case)
+    db_session.commit()
+
+    # we transition the case from the new to the closed state
+    case_triage_status_flow(
+        case=case,
+        db_session=db_session,
+    )
+    case_closed_status_flow(
+        case=case,
+        db_session=db_session,
+    )
+
+
 def case_new_create_flow(
     *,
     case_id: int,
@@ -253,6 +274,10 @@ def case_new_create_flow(
             log.warning("Case assignee not paged. No plugin of type oncall enabled.")
             return case
 
+    if case and case.case_type.auto_close:
+        # we transition the case to the closed state if its case type has auto close enabled
+        case_auto_close_flow(case=case, db_session=db_session)
+
     return case
 
 
diff --git a/src/dispatch/case/type/models.py b/src/dispatch/case/type/models.py
index 416bccb121df..ab5e03c2f4f4 100644
--- a/src/dispatch/case/type/models.py
+++ b/src/dispatch/case/type/models.py
@@ -1,10 +1,11 @@
 from typing import List, Optional
 
-from pydantic import Field, validator, AnyHttpUrl
+from pydantic import AnyHttpUrl, Field, validator
 from sqlalchemy import JSON, Boolean, Column, ForeignKey, Integer, String
 from sqlalchemy.event import listen
 from sqlalchemy.ext.hybrid import hybrid_method
 from sqlalchemy.orm import relationship
+from sqlalchemy.sql import false
 from sqlalchemy.sql.schema import UniqueConstraint
 from sqlalchemy_utils import TSVectorType
 
@@ -27,6 +28,7 @@ class CaseType(ProjectMixin, Base):
     exclude_from_metrics = Column(Boolean, default=False)
     plugin_metadata = Column(JSON, default=[])
     conversation_target = Column(String)
+    auto_close = Column(Boolean, default=False, server_default=false())
 
     # the catalog here is simple to help matching "named entities"
     search_vector = Column(TSVectorType("name", regconfig="pg_catalog.simple"))
@@ -100,6 +102,7 @@ class CaseTypeBase(DispatchBase):
     project: Optional[ProjectRead]
     visibility: Optional[str] = Field(None, nullable=True)
     cost_model: Optional[CostModelRead] = None
+    auto_close: Optional[bool] = False
 
     @validator("plugin_metadata", pre=True)
     def replace_none_with_empty_list(cls, value):
diff --git a/src/dispatch/database/revisions/tenant/versions/2024-10-29_3edb0476365a.py b/src/dispatch/database/revisions/tenant/versions/2024-10-29_3edb0476365a.py
new file mode 100644
index 000000000000..53f964fba5fa
--- /dev/null
+++ b/src/dispatch/database/revisions/tenant/versions/2024-10-29_3edb0476365a.py
@@ -0,0 +1,31 @@
+"""Adds auto_close column to case_type model
+
+Revision ID: 3edb0476365a
+Revises: 24322617ce9a
+Create Date: 2024-10-29 13:26:29.001448
+
+"""
+
+import sqlalchemy as sa
+from alembic import op
+
+# revision identifiers, used by Alembic.
+revision = "3edb0476365a"
+down_revision = "24322617ce9a"
+branch_labels = None
+depends_on = None
+
+
+def upgrade():
+    # ### commands auto generated by Alembic - please adjust! ###
+    op.add_column(
+        "case_type",
+        sa.Column("auto_close", sa.Boolean(), server_default=sa.text("false"), nullable=True),
+    )
+    # ### end Alembic commands ###
+
+
+def downgrade():
+    # ### commands auto generated by Alembic - please adjust! ###
+    op.drop_column("case_type", "auto_close")
+    # ### end Alembic commands ###
diff --git a/src/dispatch/static/dispatch/src/case/type/NewEditSheet.vue b/src/dispatch/static/dispatch/src/case/type/NewEditSheet.vue
index bc9b75150613..6c30938c06e1 100644
--- a/src/dispatch/static/dispatch/src/case/type/NewEditSheet.vue
+++ b/src/dispatch/static/dispatch/src/case/type/NewEditSheet.vue
@@ -114,9 +114,9 @@
               </v-col>
               <v-col cols="12">
                 <v-checkbox
-                  v-model="exclude_from_metrics"
-                  label="Exclude From Metrics"
-                  hint="Check if this case type should be excluded from all metrics."
+                  v-model="enabled"
+                  label="Enabled"
+                  hint="Determines whether this case type is available for new cases."
                 />
               </v-col>
               <v-col cols="12">
@@ -128,9 +128,16 @@
               </v-col>
               <v-col cols="12">
                 <v-checkbox
-                  v-model="enabled"
-                  label="Enabled"
-                  hint="Determines whether this case type is available for new cases."
+                  v-model="auto_close"
+                  label="Auto Close"
+                  hint="Check this if the case should be automatically closed after being created."
+                />
+              </v-col>
+              <v-col cols="12">
+                <v-checkbox
+                  v-model="exclude_from_metrics"
+                  label="Exclude From Metrics"
+                  hint="Check if this case type should be excluded from all metrics."
                 />
               </v-col>
               <v-col cols="12">
@@ -184,6 +191,7 @@ export default {
   computed: {
     ...mapFields("case_type", [
       "dialogs.showCreateEdit",
+      "selected.auto_close",
       "selected.case_template_document",
       "selected.conversation_target",
       "selected.cost_model",
diff --git a/src/dispatch/static/dispatch/src/case/type/Table.vue b/src/dispatch/static/dispatch/src/case/type/Table.vue
index c72c6214a6de..7e795a71af4c 100644
--- a/src/dispatch/static/dispatch/src/case/type/Table.vue
+++ b/src/dispatch/static/dispatch/src/case/type/Table.vue
@@ -51,10 +51,13 @@
                 {{ item.incident_type.name }}
               </v-chip>
             </template>
+            <template #item.enabled="{ value }">
+              <v-checkbox-btn :model-value="value" disabled />
+            </template>
             <template #item.default="{ value }">
               <v-checkbox-btn :model-value="value" disabled />
             </template>
-            <template #item.enabled="{ value }">
+            <template #item.auto_close="{ value }">
               <v-checkbox-btn :model-value="value" disabled />
             </template>
             <template #item.data-table-actions="{ item }">
@@ -103,8 +106,9 @@ export default {
         { title: "Visibility", value: "visibility", sortable: false },
         { title: "Oncall Service", value: "oncall_service.name", sortable: false },
         { title: "Incident Type", value: "incident_type.name", sortable: false },
-        { title: "Default", value: "default", sortable: true },
         { title: "Enabled", value: "enabled", sortable: true },
+        { title: "Default", value: "default", sortable: true },
+        { title: "Auto Close", value: "auto_close", sortable: true },
         { title: "", key: "data-table-actions", sortable: false, align: "end" },
       ],
     }
diff --git a/src/dispatch/static/dispatch/src/case/type/store.js b/src/dispatch/static/dispatch/src/case/type/store.js
index 87dc49001a6b..7badfa11dde2 100644
--- a/src/dispatch/static/dispatch/src/case/type/store.js
+++ b/src/dispatch/static/dispatch/src/case/type/store.js
@@ -6,7 +6,9 @@ import SearchUtils from "@/search/utils"
 
 const getDefaultSelectedState = () => {
   return {
+    auto_close: null,
     case_template_document: null,
+    conversation_target: null,
     cost_model: null,
     default: false,
     description: null,
@@ -20,7 +22,6 @@ const getDefaultSelectedState = () => {
     plugin_metadata: [],
     project: null,
     slug: null,
-    conversation_target: null,
     visibility: null,
   }
 }
diff --git a/src/dispatch/static/dispatch/src/service/ServiceSelect.vue b/src/dispatch/static/dispatch/src/service/ServiceSelect.vue
index 0f16fe4ce0fa..dd180aab9a29 100644
--- a/src/dispatch/static/dispatch/src/service/ServiceSelect.vue
+++ b/src/dispatch/static/dispatch/src/service/ServiceSelect.vue
@@ -16,7 +16,8 @@
     chips
     multiple
     closable-chips
-    ><template #append-item>
+  >
+    <template #append-item>
       <v-list-item v-if="more" @click="loadMore">
         <v-list-item-subtitle>Load More</v-list-item-subtitle>
       </v-list-item>

From 8fa2279f17876cf1e01a1b6e79c720256f91fa77 Mon Sep 17 00:00:00 2001
From: David Whittaker <84562015+whitdog47@users.noreply.github.com>
Date: Tue, 29 Oct 2024 22:29:11 -0700
Subject: [PATCH 32/42] Only disable project if editing (#5410)

---
 src/dispatch/static/dispatch/src/case/DetailsTab.vue     | 5 ++++-
 src/dispatch/static/dispatch/src/incident/DetailsTab.vue | 5 ++++-
 2 files changed, 8 insertions(+), 2 deletions(-)

diff --git a/src/dispatch/static/dispatch/src/case/DetailsTab.vue b/src/dispatch/static/dispatch/src/case/DetailsTab.vue
index 6873d90c9038..e5d8e2ee9919 100644
--- a/src/dispatch/static/dispatch/src/case/DetailsTab.vue
+++ b/src/dispatch/static/dispatch/src/case/DetailsTab.vue
@@ -62,7 +62,7 @@
         />
       </v-col>
       <v-col cols="6">
-        <project-select v-model="project" disabled />
+        <project-select v-model="project" :disabled="project_disabled" />
       </v-col>
       <v-col cols="6">
         <case-type-select v-model="case_type" :project="project" />
@@ -239,6 +239,9 @@ export default {
       "selected.triage_at",
       "selected.visibility",
     ]),
+    project_disabled(item) {
+      return item.id != null
+    },
   },
 }
 </script>
diff --git a/src/dispatch/static/dispatch/src/incident/DetailsTab.vue b/src/dispatch/static/dispatch/src/incident/DetailsTab.vue
index ac05614ad7e7..28cccf27ea59 100644
--- a/src/dispatch/static/dispatch/src/incident/DetailsTab.vue
+++ b/src/dispatch/static/dispatch/src/incident/DetailsTab.vue
@@ -56,7 +56,7 @@
         />
       </v-col>
       <v-col cols="6">
-        <project-select v-model="project" disabled />
+        <project-select v-model="project" :disabled="project_disabled" />
       </v-col>
       <v-col cols="6">
         <incident-type-select v-model="incident_type" :project="project" />
@@ -189,6 +189,9 @@ export default {
       "selected.title",
       "selected.visibility",
     ]),
+    project_disabled(item) {
+      return item.id != null
+    },
   },
 }
 </script>

From 6fabeb94f860be834fbabb7e2682106f96b03fc1 Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Wed, 30 Oct 2024 10:27:33 -0700
Subject: [PATCH 33/42] chore(deps): bump slack-sdk from 3.33.1 to 3.33.3
 (#5411)

Bumps [slack-sdk](https://github.com/slackapi/python-slack-sdk) from 3.33.1 to 3.33.3.
- [Release notes](https://github.com/slackapi/python-slack-sdk/releases)
- [Commits](https://github.com/slackapi/python-slack-sdk/compare/v3.33.1...v3.33.3)

---
updated-dependencies:
- dependency-name: slack-sdk
  dependency-type: direct:production
  update-type: version-update:semver-patch
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
---
 requirements-base.txt | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/requirements-base.txt b/requirements-base.txt
index 201d8f1ebae9..a8cb60c9e486 100644
--- a/requirements-base.txt
+++ b/requirements-base.txt
@@ -398,7 +398,7 @@ six==1.16.0
     #   validators
 slack-bolt==1.21.2
     # via -r requirements-base.in
-slack-sdk==3.33.1
+slack-sdk==3.33.3
     # via
     #   -r requirements-base.in
     #   slack-bolt

From 99a8ae72cdbb346cf9e32d0e0f82b715255b0987 Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Wed, 30 Oct 2024 10:27:41 -0700
Subject: [PATCH 34/42] chore(deps): bump python-multipart from 0.0.12 to
 0.0.16 (#5406)

Bumps [python-multipart](https://github.com/Kludex/python-multipart) from 0.0.12 to 0.0.16.
- [Release notes](https://github.com/Kludex/python-multipart/releases)
- [Changelog](https://github.com/Kludex/python-multipart/blob/master/CHANGELOG.md)
- [Commits](https://github.com/Kludex/python-multipart/compare/0.0.12...0.0.16)

---
updated-dependencies:
- dependency-name: python-multipart
  dependency-type: direct:production
  update-type: version-update:semver-patch
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
---
 requirements-base.txt | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/requirements-base.txt b/requirements-base.txt
index a8cb60c9e486..2166ed23202a 100644
--- a/requirements-base.txt
+++ b/requirements-base.txt
@@ -330,7 +330,7 @@ python-dateutil==2.9.0.post0
     #   pandas
 python-jose==3.3.0
     # via -r requirements-base.in
-python-multipart==0.0.12
+python-multipart==0.0.16
     # via -r requirements-base.in
 python-slugify==8.0.4
     # via -r requirements-base.in

From 9c1af3f7e99cb22bcda729dec68b749f9f465aaa Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Wed, 30 Oct 2024 10:27:49 -0700
Subject: [PATCH 35/42] chore(deps): bump @tanstack/vue-query in
 /src/dispatch/static/dispatch (#5405)

Bumps [@tanstack/vue-query](https://github.com/TanStack/query/tree/HEAD/packages/vue-query) from 5.59.13 to 5.59.16.
- [Release notes](https://github.com/TanStack/query/releases)
- [Commits](https://github.com/TanStack/query/commits/v5.59.16/packages/vue-query)

---
updated-dependencies:
- dependency-name: "@tanstack/vue-query"
  dependency-type: direct:production
  update-type: version-update:semver-patch
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
---
 src/dispatch/static/dispatch/package-lock.json | 14 +++++++-------
 1 file changed, 7 insertions(+), 7 deletions(-)

diff --git a/src/dispatch/static/dispatch/package-lock.json b/src/dispatch/static/dispatch/package-lock.json
index 82b87336f720..08441c6e3742 100644
--- a/src/dispatch/static/dispatch/package-lock.json
+++ b/src/dispatch/static/dispatch/package-lock.json
@@ -1612,21 +1612,21 @@
       }
     },
     "node_modules/@tanstack/query-core": {
-      "version": "5.59.13",
-      "resolved": "https://registry.npmjs.org/@tanstack/query-core/-/query-core-5.59.13.tgz",
-      "integrity": "sha512-Oou0bBu/P8+oYjXsJQ11j+gcpLAMpqW42UlokQYEz4dE7+hOtVO9rVuolJKgEccqzvyFzqX4/zZWY+R/v1wVsQ==",
+      "version": "5.59.16",
+      "resolved": "https://registry.npmjs.org/@tanstack/query-core/-/query-core-5.59.16.tgz",
+      "integrity": "sha512-crHn+G3ltqb5JG0oUv6q+PMz1m1YkjpASrXTU+sYWW9pLk0t2GybUHNRqYPZWhxgjPaVGC4yp92gSFEJgYEsPw==",
       "funding": {
         "type": "github",
         "url": "https://github.com/sponsors/tannerlinsley"
       }
     },
     "node_modules/@tanstack/vue-query": {
-      "version": "5.59.13",
-      "resolved": "https://registry.npmjs.org/@tanstack/vue-query/-/vue-query-5.59.13.tgz",
-      "integrity": "sha512-3pJg3NlNLD7sQLHFvPKIQ64l86uGuudqDUxlTGCBX5zlpTWjajzfovFc0DHcb0ClKtFyBCmrqnLcMMkjdJj6GQ==",
+      "version": "5.59.16",
+      "resolved": "https://registry.npmjs.org/@tanstack/vue-query/-/vue-query-5.59.16.tgz",
+      "integrity": "sha512-ncKfvrDV1CfPWr4VKykn33yW74ZPbHZBBUN8X2saIvxH8yZLiT/lwjh50WpRSWLcCTw/zrQJgteA3X3Qsoqo5A==",
       "dependencies": {
         "@tanstack/match-sorter-utils": "^8.15.1",
-        "@tanstack/query-core": "5.59.13",
+        "@tanstack/query-core": "5.59.16",
         "@vue/devtools-api": "^6.6.3",
         "vue-demi": "^0.14.10"
       },

From 4eeb7ade118a5d3009218ddadfd304ebd7358261 Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Wed, 30 Oct 2024 10:27:57 -0700
Subject: [PATCH 36/42] chore(deps-dev): bump vite in
 /src/dispatch/static/dispatch (#5404)

Bumps [vite](https://github.com/vitejs/vite/tree/HEAD/packages/vite) from 5.4.9 to 5.4.10.
- [Release notes](https://github.com/vitejs/vite/releases)
- [Changelog](https://github.com/vitejs/vite/blob/v5.4.10/packages/vite/CHANGELOG.md)
- [Commits](https://github.com/vitejs/vite/commits/v5.4.10/packages/vite)

---
updated-dependencies:
- dependency-name: vite
  dependency-type: direct:development
  update-type: version-update:semver-patch
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
---
 src/dispatch/static/dispatch/package-lock.json | 6 +++---
 1 file changed, 3 insertions(+), 3 deletions(-)

diff --git a/src/dispatch/static/dispatch/package-lock.json b/src/dispatch/static/dispatch/package-lock.json
index 08441c6e3742..a9fce85ab5e1 100644
--- a/src/dispatch/static/dispatch/package-lock.json
+++ b/src/dispatch/static/dispatch/package-lock.json
@@ -6973,9 +6973,9 @@
       }
     },
     "node_modules/vite": {
-      "version": "5.4.9",
-      "resolved": "https://registry.npmjs.org/vite/-/vite-5.4.9.tgz",
-      "integrity": "sha512-20OVpJHh0PAM0oSOELa5GaZNWeDjcAvQjGXy2Uyr+Tp+/D2/Hdz6NLgpJLsarPTA2QJ6v8mX2P1ZfbsSKvdMkg==",
+      "version": "5.4.10",
+      "resolved": "https://registry.npmjs.org/vite/-/vite-5.4.10.tgz",
+      "integrity": "sha512-1hvaPshuPUtxeQ0hsVH3Mud0ZanOLwVTneA1EgbAM5LhaZEqyPWGRQ7BtaMvUrTDeEaC8pxtj6a6jku3x4z6SQ==",
       "devOptional": true,
       "dependencies": {
         "esbuild": "^0.21.3",

From cdee812ab88803aca697b8590727b4c102236981 Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Wed, 30 Oct 2024 10:28:04 -0700
Subject: [PATCH 37/42] chore(deps): bump @tiptap/vue-3 in
 /src/dispatch/static/dispatch (#5403)

Bumps [@tiptap/vue-3](https://github.com/ueberdosis/tiptap/tree/HEAD/packages/vue-3) from 2.8.0 to 2.9.1.
- [Release notes](https://github.com/ueberdosis/tiptap/releases)
- [Changelog](https://github.com/ueberdosis/tiptap/blob/develop/packages/vue-3/CHANGELOG.md)
- [Commits](https://github.com/ueberdosis/tiptap/commits/@tiptap/vue-3@2.9.1/packages/vue-3)

---
updated-dependencies:
- dependency-name: "@tiptap/vue-3"
  dependency-type: direct:production
  update-type: version-update:semver-minor
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
---
 .../static/dispatch/package-lock.json         | 22 +++++++++----------
 1 file changed, 11 insertions(+), 11 deletions(-)

diff --git a/src/dispatch/static/dispatch/package-lock.json b/src/dispatch/static/dispatch/package-lock.json
index a9fce85ab5e1..23ba33b15584 100644
--- a/src/dispatch/static/dispatch/package-lock.json
+++ b/src/dispatch/static/dispatch/package-lock.json
@@ -1706,9 +1706,9 @@
       }
     },
     "node_modules/@tiptap/extension-bubble-menu": {
-      "version": "2.8.0",
-      "resolved": "https://registry.npmjs.org/@tiptap/extension-bubble-menu/-/extension-bubble-menu-2.8.0.tgz",
-      "integrity": "sha512-swg+myJPN60LduQvLMF4hVBqP5LOIN01INZBzBI8egz8QufqtSyRCgXl7Xcma0RT5xIXnZSG9XOqNFf2rtkjKA==",
+      "version": "2.9.1",
+      "resolved": "https://registry.npmjs.org/@tiptap/extension-bubble-menu/-/extension-bubble-menu-2.9.1.tgz",
+      "integrity": "sha512-DWUF6NG08/bZDWw0jCeotSTvpkyqZTi4meJPomG9Wzs/Ol7mEwlNCsCViD999g0+IjyXFatBk4DfUq1YDDu++Q==",
       "dependencies": {
         "tippy.js": "^6.3.7"
       },
@@ -1784,9 +1784,9 @@
       }
     },
     "node_modules/@tiptap/extension-floating-menu": {
-      "version": "2.8.0",
-      "resolved": "https://registry.npmjs.org/@tiptap/extension-floating-menu/-/extension-floating-menu-2.8.0.tgz",
-      "integrity": "sha512-H4QT61CrkLqisnGGC7zgiYmsl2jXPHl89yQCbdlkQN7aw11H7PltcJS2PJguL0OrRVJS/Mv/VTTUiMslmsEV5g==",
+      "version": "2.9.1",
+      "resolved": "https://registry.npmjs.org/@tiptap/extension-floating-menu/-/extension-floating-menu-2.9.1.tgz",
+      "integrity": "sha512-MxZ7acNNsoNaKpetxfwi3Z11Bgrh0T2EJlCV77v9N1vWK38+st3H1WJanmLbPNtc2ocvhHJrz+DjDz3CWxQ9rQ==",
       "dependencies": {
         "tippy.js": "^6.3.7"
       },
@@ -2021,12 +2021,12 @@
       }
     },
     "node_modules/@tiptap/vue-3": {
-      "version": "2.8.0",
-      "resolved": "https://registry.npmjs.org/@tiptap/vue-3/-/vue-3-2.8.0.tgz",
-      "integrity": "sha512-bJLoNQAkKXcWfRuX1YGu7SQFF+xY40YkpDagBXKXtmAfwIAwjO52grj4dpZoEtM12ZyxsC2RAHYYxBVPPYRSnw==",
+      "version": "2.9.1",
+      "resolved": "https://registry.npmjs.org/@tiptap/vue-3/-/vue-3-2.9.1.tgz",
+      "integrity": "sha512-51mKa4C3hdKe+o6G7Pk7d4puZ/VjoHWtTo2WxE249oH+bCkh6FObqNu2wfRK+9obVuTGXQ9dAc988cmwY+2eyw==",
       "dependencies": {
-        "@tiptap/extension-bubble-menu": "^2.8.0",
-        "@tiptap/extension-floating-menu": "^2.8.0"
+        "@tiptap/extension-bubble-menu": "^2.9.1",
+        "@tiptap/extension-floating-menu": "^2.9.1"
       },
       "funding": {
         "type": "github",

From 722e63d04f899798e5ebebb05b8344d977798bc3 Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Wed, 30 Oct 2024 10:28:12 -0700
Subject: [PATCH 38/42] chore(deps-dev): bump eslint-plugin-vue in
 /src/dispatch/static/dispatch (#5402)

Bumps [eslint-plugin-vue](https://github.com/vuejs/eslint-plugin-vue) from 9.29.1 to 9.30.0.
- [Release notes](https://github.com/vuejs/eslint-plugin-vue/releases)
- [Commits](https://github.com/vuejs/eslint-plugin-vue/compare/v9.29.1...v9.30.0)

---
updated-dependencies:
- dependency-name: eslint-plugin-vue
  dependency-type: direct:development
  update-type: version-update:semver-minor
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
---
 src/dispatch/static/dispatch/package-lock.json | 6 +++---
 1 file changed, 3 insertions(+), 3 deletions(-)

diff --git a/src/dispatch/static/dispatch/package-lock.json b/src/dispatch/static/dispatch/package-lock.json
index 23ba33b15584..b39b56474f5c 100644
--- a/src/dispatch/static/dispatch/package-lock.json
+++ b/src/dispatch/static/dispatch/package-lock.json
@@ -3959,9 +3959,9 @@
       }
     },
     "node_modules/eslint-plugin-vue": {
-      "version": "9.29.1",
-      "resolved": "https://registry.npmjs.org/eslint-plugin-vue/-/eslint-plugin-vue-9.29.1.tgz",
-      "integrity": "sha512-MH/MbVae4HV/tM8gKAVWMPJbYgW04CK7SuzYRrlNERpxbO0P3+Zdsa2oAcFBW6xNu7W6lIkGOsFAMCRTYmrlWQ==",
+      "version": "9.30.0",
+      "resolved": "https://registry.npmjs.org/eslint-plugin-vue/-/eslint-plugin-vue-9.30.0.tgz",
+      "integrity": "sha512-CyqlRgShvljFkOeYK8wN5frh/OGTvkj1S7wlr2Q2pUvwq+X5VYiLd6ZjujpgSgLnys2W8qrBLkXQ41SUYaoPIQ==",
       "dev": true,
       "dependencies": {
         "@eslint-community/eslint-utils": "^4.4.0",

From e1cd0245e6e49b95ae72046194ed2c2e2fc9d28f Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Wed, 30 Oct 2024 10:28:20 -0700
Subject: [PATCH 39/42] chore(deps-dev): bump @playwright/test in
 /src/dispatch/static/dispatch (#5401)

Bumps [@playwright/test](https://github.com/microsoft/playwright) from 1.48.1 to 1.48.2.
- [Release notes](https://github.com/microsoft/playwright/releases)
- [Commits](https://github.com/microsoft/playwright/compare/v1.48.1...v1.48.2)

---
updated-dependencies:
- dependency-name: "@playwright/test"
  dependency-type: direct:development
  update-type: version-update:semver-patch
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
---
 .../static/dispatch/package-lock.json         | 22 +++++++++----------
 1 file changed, 11 insertions(+), 11 deletions(-)

diff --git a/src/dispatch/static/dispatch/package-lock.json b/src/dispatch/static/dispatch/package-lock.json
index b39b56474f5c..3b369fcb6ec7 100644
--- a/src/dispatch/static/dispatch/package-lock.json
+++ b/src/dispatch/static/dispatch/package-lock.json
@@ -1233,12 +1233,12 @@
       }
     },
     "node_modules/@playwright/test": {
-      "version": "1.48.1",
-      "resolved": "https://registry.npmjs.org/@playwright/test/-/test-1.48.1.tgz",
-      "integrity": "sha512-s9RtWoxkOLmRJdw3oFvhFbs9OJS0BzrLUc8Hf6l2UdCNd1rqeEyD4BhCJkvzeEoD1FsK4mirsWwGerhVmYKtZg==",
+      "version": "1.48.2",
+      "resolved": "https://registry.npmjs.org/@playwright/test/-/test-1.48.2.tgz",
+      "integrity": "sha512-54w1xCWfXuax7dz4W2M9uw0gDyh+ti/0K/MxcCUxChFh37kkdxPdfZDw5QBbuPUJHr1CiHJ1hXgSs+GgeQc5Zw==",
       "dev": true,
       "dependencies": {
-        "playwright": "1.48.1"
+        "playwright": "1.48.2"
       },
       "bin": {
         "playwright": "cli.js"
@@ -5766,12 +5766,12 @@
       }
     },
     "node_modules/playwright": {
-      "version": "1.48.1",
-      "resolved": "https://registry.npmjs.org/playwright/-/playwright-1.48.1.tgz",
-      "integrity": "sha512-j8CiHW/V6HxmbntOfyB4+T/uk08tBy6ph0MpBXwuoofkSnLmlfdYNNkFTYD6ofzzlSqLA1fwH4vwvVFvJgLN0w==",
+      "version": "1.48.2",
+      "resolved": "https://registry.npmjs.org/playwright/-/playwright-1.48.2.tgz",
+      "integrity": "sha512-NjYvYgp4BPmiwfe31j4gHLa3J7bD2WiBz8Lk2RoSsmX38SVIARZ18VYjxLjAcDsAhA+F4iSEXTSGgjua0rrlgQ==",
       "dev": true,
       "dependencies": {
-        "playwright-core": "1.48.1"
+        "playwright-core": "1.48.2"
       },
       "bin": {
         "playwright": "cli.js"
@@ -5784,9 +5784,9 @@
       }
     },
     "node_modules/playwright-core": {
-      "version": "1.48.1",
-      "resolved": "https://registry.npmjs.org/playwright-core/-/playwright-core-1.48.1.tgz",
-      "integrity": "sha512-Yw/t4VAFX/bBr1OzwCuOMZkY1Cnb4z/doAFSwf4huqAGWmf9eMNjmK7NiOljCdLmxeRYcGPPmcDgU0zOlzP0YA==",
+      "version": "1.48.2",
+      "resolved": "https://registry.npmjs.org/playwright-core/-/playwright-core-1.48.2.tgz",
+      "integrity": "sha512-sjjw+qrLFlriJo64du+EK0kJgZzoQPsabGF4lBvsid+3CNIZIYLgnMj9V6JY5VhM2Peh20DJWIVpVljLLnlawA==",
       "dev": true,
       "bin": {
         "playwright-core": "cli.js"

From ed862168fbbd53d9a87e86aac95ed41328e178b3 Mon Sep 17 00:00:00 2001
From: "dependabot[bot]" <49699333+dependabot[bot]@users.noreply.github.com>
Date: Wed, 30 Oct 2024 10:28:28 -0700
Subject: [PATCH 40/42] chore(deps): bump python in /docker (#5400)

Bumps python from 3.11.4-slim-bullseye to 3.13.0-slim-bullseye.

---
updated-dependencies:
- dependency-name: python
  dependency-type: direct:production
  update-type: version-update:semver-minor
...

Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
---
 docker/Dockerfile | 4 ++--
 1 file changed, 2 insertions(+), 2 deletions(-)

diff --git a/docker/Dockerfile b/docker/Dockerfile
index a0f0e10ce95f..23ae6081f361 100644
--- a/docker/Dockerfile
+++ b/docker/Dockerfile
@@ -1,4 +1,4 @@
-FROM python:3.11.4-slim-bullseye as sdist
+FROM python:3.13.0-slim-bullseye as sdist
 
 LABEL maintainer="oss@netflix.com"
 LABEL org.opencontainers.image.title="Dispatch PyPI Wheel"
@@ -56,7 +56,7 @@ RUN YARN_CACHE_FOLDER="$(mktemp -d)" \
     && mv /usr/src/dispatch/dist /dist
 
 # This is the image to be run
-FROM python:3.11.4-slim-bullseye
+FROM python:3.13.0-slim-bullseye
 
 LABEL maintainer="oss@dispatch.io"
 LABEL org.opencontainers.image.title="Dispatch"

From 053723ecd170cd4d0e8d45d412770cc440579fef Mon Sep 17 00:00:00 2001
From: Marc Vilanova <39573146+mvilanova@users.noreply.github.com>
Date: Thu, 31 Oct 2024 10:28:26 -0700
Subject: [PATCH 41/42] feat(case): update conversation on case auto close
 (#5412)

---
 src/dispatch/case/flows.py | 4 ++++
 1 file changed, 4 insertions(+)

diff --git a/src/dispatch/case/flows.py b/src/dispatch/case/flows.py
index 2d58d35cb393..a29655394e9b 100644
--- a/src/dispatch/case/flows.py
+++ b/src/dispatch/case/flows.py
@@ -211,6 +211,10 @@ def case_auto_close_flow(case: Case, db_session: Session):
         db_session=db_session,
     )
 
+    if case.conversation and case.has_thread:
+        # we update the case conversation
+        update_conversation(case=case, db_session=db_session)
+
 
 def case_new_create_flow(
     *,

From c87f545ef9d53e0ca485e14f8bdb5f2b80625e54 Mon Sep 17 00:00:00 2001
From: Jason Litton <jason.litton@shipveho.com>
Date: Thu, 31 Oct 2024 16:15:12 -0600
Subject: [PATCH 42/42] chore(node): Upgrade to node lts (#5394)

Upgrading the docker build and nvm to node 20.18, which is the latest
supported, stable LTS version. Node 12 and 16 have been EoL since April,
2022 and August, 2023, respectively. In addition, a transitive
dependency of mjml, minimatch, is not compatible with anything less than
node 14 at this point, so email generation from templates was broken.
With the move to newer node, I had to deal with a new node/docker
restriction which won't allow you to `npm install` in the root
directory. I wanted to maintain backwards compatiblity with current
installs and their MJML_PATH parameter, so I worked around the problem
by installing mjml in another directory and then moving node_modules to
the root directory. It's not pretty, but it worked. I'm trying to run
tests locally and I get one failure, but I'm not sure if it's my setup
or something I need to correct. I've manually tested the setup, gone
into every page, and not experienced problems.

Co-authored-by: Marc Vilanova <39573146+mvilanova@users.noreply.github.com>
---
 .nvmrc            |  2 +-
 docker/Dockerfile | 20 +++++++++++++++++---
 2 files changed, 18 insertions(+), 4 deletions(-)

diff --git a/.nvmrc b/.nvmrc
index 58a4133d910f..2a393af592b8 100644
--- a/.nvmrc
+++ b/.nvmrc
@@ -1 +1 @@
-16.13.0
+20.18.0
diff --git a/docker/Dockerfile b/docker/Dockerfile
index 23ae6081f361..0ed550a1adf2 100644
--- a/docker/Dockerfile
+++ b/docker/Dockerfile
@@ -17,7 +17,7 @@ RUN apt-get update && apt-get install -y --no-install-recommends \
     wget \
     && rm -rf /var/lib/apt/lists/*
 
-RUN wget --quiet -O - https://deb.nodesource.com/setup_16.x | bash - \
+RUN wget --quiet -O - https://deb.nodesource.com/setup_20.x | bash - \
     && apt-get install -y nodejs --no-install-recommends
 
 ARG SOURCE_COMMIT
@@ -87,7 +87,7 @@ RUN apt-get update && apt-get install -y --no-install-recommends \
 RUN echo "deb http://apt.postgresql.org/pub/repos/apt bullseye-pgdg main" > /etc/apt/sources.list.d/pgdg.list \
     && wget --quiet -O - https://www.postgresql.org/media/keys/ACCC4CF8.asc | apt-key add -
 
-RUN wget --quiet -O - https://deb.nodesource.com/setup_12.x | bash -
+RUN wget --quiet -O - https://deb.nodesource.com/setup_20.x | bash -
 
 COPY --from=sdist /dist/*.whl /tmp/dist/
 RUN buildDeps="" \
@@ -104,7 +104,21 @@ RUN buildDeps="" \
     pkg-config postgresql-client-14 nodejs \
     && apt-get clean \
     && rm -rf /var/lib/apt/lists/* \
-    && npm install mjml --no-cache-dir
+    # mjml has to be installed differently here because
+    # after node 14, docker will install npm files at the
+    # root directoy and fail, so we have to create a new
+    # directory and use it for the install then copy the
+    # files to the root directory to maintain backwards
+    # compatibility for email generation
+    && mkdir -p /mjml_install \
+    # if our workdir is /, then pushd/popd doesn't work
+    # for the npm install. It still tries to install in /,
+    # which npm can't do
+    && cd /mjml_install \
+    && npm install --no-cache-dir mjml \
+    && mv node_modules / \
+    && cd / \
+    && rm -rf /mjml_install
 
 EXPOSE 8000
 VOLUME /var/lib/dispatch/files